Coffee Factory Roasters

I hate making these type of reviews, especially with a place that normally doesn’t disappoint. I had come in to get a scone and a granita, give or take a 14 dollar bill. I paid with card but had decided to give a 5 dolllar cash tip. Unfortunately the barista walked away when I selected no tip and didn’t see me give the cash. She became quite rude, and I was quite upset to find out when I got my drink she made a frappe and not a granita. I always give at least a 30% tip when getting coffee simply for the fact I know very little people tip, or are kind and patient. We all understand how the customer service world can be. I love this establishment, but the service or more or less my coffee having coffee should not depend on a tip one may or may not receive.

Atmosphere: 3

Food: 5

Service: 1

My family and I came into the shop during the Christmas stroll and order 4 drinks and 2 snack bars which came out to almost $40 not including tip. The line was long but we were fine to wait. Our 3 drinks came out quickly but they had missed one a medium iced sweet Melissa. I mentioned to the older blonde woman that and she said they would make it for me. A different girl brings out the drink but says a small and I said we ordered a medium. The older blonde buts in and says in a very rude tone with an attitude “I just made that for you because YOU said we didn’t.” I was so taken aback because I was just clarifying what size it was she then tried to down play it down by saying “I wasn’t mad at her.” to the other workers. Well ma’am you definitely seemed upset about something. I understand the Christmas Stroll is a busy night for Red Lodge but that kind of attitude is absolutely inexcusable. Super heartbreaking and upsetting. I’ve been there several times in the past but needless to say tonight was the last.

Atmosphere: 1

Food: 2

Service: 1

Cutest coffee shop with delicious coffee and a great atmosphere!

Atmosphere: 5

Food: 4

Service: 5

Very good and fresh coffee …

Atmosphere: 5

Food: 5

Service: 5

The kind of place with the cheapest frozen proteins, microwaved eggs, etc. The coffee was weak but in a town this halfway, often times pretentious, one feels lucky the coffee and breakfast sandwich is at least hot and ya can’t wait for the door to hit you on the rear end on the way out of there! It’s not personal; if it was, there would be pride, quality, and kindness in the hospitality.

See revealing reply from owner below. Wants a tip before service and lies - I waited very kindly and quietly, and was polite with my order.

Atmosphere: 1

Food: 1

Service: 1

Always the best coffee and service! Love their bagels!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Coffee Roasting Machine, Bagel

No City/plus roast espresso beans available

Atmosphere: 5

Service: 5

Had pretty a simple order. Person who took our order was nice enough. The place is cute but the stares you'll get if you don't look the part are pretty amusing. The coffee is way too sweet. The person girl that actually handed us our order shot ice daggers from her eyes as she handed it to us. Honestly you had one, very simple job...?

Atmosphere: 4

Food: 3

Service: 2

We love a good breakfast drip coffee and the cup (and refill) were so good we bought a pound to take home! Also had a couple of cookies (peanut butter for her, chocolate chip for me) and they were just right, not the enormous, let's-split-one size that most coffee shops serve. Add in the friendly, personal service and welcoming atmosphere and you have an easy five stars in our book. We are glad we have "bean" to Red Lodge.

Atmosphere: 5

Food: 5

Service: 5

Cute cafe and I get their matcha every single time. They make it better than Starbucks! Their pastries are yummy and I always get the scones. Such nice people work here and it’s the best coffee in town!

Atmosphere: 5

Food: 5

Service: 5

My Sis n I had coffee, it was good. Staff was friendly n place still looks like it did when we were younger.

Atmosphere: 5

Food: 5

Service: 5

☕️☕️?

Atmosphere: 5

Food: 5

Service: 5

If you only come to Red Lodge for coffee, this is the place. Friendly staff and remarkable coffee!

Atmosphere: 5

Food: 5

Service: 5

We grab a coffee here every time we are in town. It's such a great little place. My husband really likes their coffee. And he is a coffee snob.

Atmosphere: 5

Food: 5

Service: 5

Only stopped in to grab a coffee before hitting the road, but the coffee was really good!

Atmosphere: 5

Food: 5

Service: 5