Haugan Express

Dine in was closed.

Waited in line for 20 minutes to get to the counter and find out they were pausing the kitchen. Waited another 8+ minutes while she caught up on coffee drinks, at this point, simply hoping for a donut to go... It was feeling ridiculous to have waited nearly 30 min for a donut but I had made it that far... When she turned around to make yet another coffee without checking in on me/my order, I left.

Customers can understand the challenge of rushes, the need to pause, and being short-staffed, but that’s where communication and customer service are key. I could have chosen to leave 15 min earlier had they shared that a pause was coming. I also could have left satisfied if she would have acknowledged me to make the quick donut sale. Unfortunately neither happened.

I’m sure the rest of the line was equally surprised when they finally got to the counter to learn they could not order breakfast either…

this spot is obviously a needed option in town so I wish them best of luck in the future, but this is the second time I’ve had a challenging visit so I will not be going back.

Service: 1

Great little location, with a friendly staff. My wife enjoyed the grilled cheese but it is a simple grilled cheese. The taco is fantastic, it comes with a house made pico de gallo and tastes homemade. I hope I get a chance to sample some of their other foods in the future.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Grilled Cheese

Good but small portions

Atmosphere: 4

Food: 3

Service: 5

What seemed to be the owner wasn't too friendly. I ordered my drink with extra syrup, and she says oh we don't do syrup." You'll have to do with powder." I said ok and then asked for an extra scoop. She comes back at me , oh it's sweet enough, you won't need an extra scoop. Well, I did. Coffee was bland and burnt tasting with a little bit of flavor. I'll be stopping elsewhere for coffee and customer service. Pricey too for only having 2 size options

Atmosphere: 4

Food: 3

Service: 2

Recommended dishes: Bottled Water

I'd drive 5 hours to eat a Haugan Ruben! It's so good I didn't even share a bite, which I will hear about the rest of the day, and I don't care. Damn, that was delicious!

Atmosphere: 5

Food: 5

Service: 5

This it’s the best place to eat healthy and fresh food, don’t miss this place when you come to white Sulphur Springs and the coffee it’s the best ever I drink Colombian coffee but this remind me the best brands of coffee ever !Lo mejor en comida americana hecha en casa ?

Atmosphere: 5

Food: 5

Service: 5

Must stop in the area! Hangover burrito was amazing and so is the coffee! Super friendly people. Thank you !

Fresh delicious and fast! she was so accommodating to us and was able to make my Philly cheesesteak bunless, subbed the fries for a (pretty big) salad and had hard boiled eggs too! I highly recommend! My boys got wilcoxsons ice cream bars and every one was really happy! Will definitely be coming back when we are in town!

Absolutely fantastic fresh made food, coffee and service. A must have!

Great Tacos - great service! I'll be back.

Amazing food for lunch. And porch dining with our dog wash refreshing.

Bland, overcooked, and extremely overpriced food. Great location if you're staying at the spa hot springs motel.

The best food, amazing service in town center lovely location a lot of tourists passing through great pit stop for local motorcyclists with plenty of parking

AMAZING FOOD AND SERVICE!! The ladies that work here are so sweet. So far I’ve had the Viking burger (Waaaay worth the price, they are huge) an iced coffee, and the breakfast with sausage & biscuits and gravy. Everything is so good here and worth it. 10/10.