INNA´S PLACE

Great Airbnb at a great price. Even has a rooftop pool!

Atmosphere: 5

Food: 5

Service: 5

This is the worst experience I have ever had with an airbnb. It started right from the moment we booked, as soon as we paid there was no communication until an hr before "check in time". We had booked 2 days earlier and were asking for directions etc. We did not get the room in the photo, our room has small windows in a room with no air flow. The 2nd day I was informed that if we went over a certain amount of power we would have to pay the difference (there was no mention of paying power in the ad) I asked how many kilowatts we got for free and she said, I don't know in kilowatts, only pesos. She has managed the property but doesn't know? The room was not clean, there was so much hair on the mattress protector. Gross. The fan blades and light fixtures were coated with dust and grime. I actually cleaned the whole place with lysol wipes that I brought with me. There was no cleaning service, and no supplies to do it myself. The a/c unit took several hours to cool our small room. We waited for days to get a small garbage can and hangers. This place did not even have the basics of a basic room. I have lived in Mexico and wow! The roof terrace flooded our whole room with Tropical depression Gamma. This wouldn't have happened if the drains were not clogged. We woke up at 430am with 3 inches of water. Our laptop charger and the charger I had other devices plugged into were ruined. We were not offered flash lights, candles or anything until I went and asked for them.The host mentioned that we would talk about the chargers later, and then hurricane Delta came. I am not complaining about the storms, I undertsand where were are, but if the property had been take care of they wouldn't have had to break the gutters to leave the water out. The modem for the top floor was in another tenants room, that wasn't home so.we had to get wifi from the downstairs neightbor. Today we do not have hot water because she simply didn't come upstairs to turn the pilot light on. There were more then a couple days that we had no water pressure, no hot water, no wifi. Everything was a struggle. I would not recommend this place at all. Not even if we paid $200 less.