The worst experience ever in Tulum. We paid 2000 mxn pesos for the bill (including THE TIP of course) in cash but we ran out of money and we added 115 mxn pesos by card. Only the following day we realised that our card was charged 1115 instead of 115 !!!! We heard from friends that this “genuine mistake” happened to them as well elsewhere, so apparently this is a common practice with tourist in Mexico! Be extra careful with your money and check the transaction amount!Moreover, we made a reservation for dinner specifying we wanted the table outside if possible and that was confirmed by the waiter over the phone. However we arrived and all the outside tables were occupied . The waiter told us to seat inside whilst waiting for a table outside. After 45 minutes, before our food arrives, we check outside and there were 3 tables available but he didn’t care to tell us. Not recommended!
TMcRussell
The staff was nice but service was poor from start to finish. Other tables around us were complaining and commiserating as well. It took a long time to get drinks, apps, main courses, dessert, and bill. Also, things were wrong with our order which added stress. On top of service issues, the food was just so-so which was really disappointing for our final meal in Tulum. For the price we expected much better. Maybe it was just an off night.
Tate
Very kind family run business but unfortunately I got very sick from eating elotes here.
Food: 2
Service: 5
C
Very kind family run business but unfortunately I got very sick from eating elotes here.
Food: 2
Service: 5
senorris08
Dear El Asadero, I wanted to take a moment to express my appreciation for the incredible work you're doing. Your support for the local community, allowing them to earn a living on your property, is truly commendable. Despite receiving a few negative reviews from patrons, you are sticking to what is important. I recently met a family selling items at your establishment, and I was able to help them in a huge way. These kids are out doing what they can to support their family, and your role in facilitating this deserves recognition. Your commitment to making a positive impact is evident. As a fellow business owner, I applaud your resilience and dedication. Best regards, Scott norris
Lynz T
I went here because I was dying for a steak and it had good reviews. The steak is fine, but the sides were sad. And they said there was ac inside. I left half way through to eat my $60 steak at home because I was dying. Overall unpleasant waste of my money
230jaredd
First and very important, their chips and all varieties of salsa are absolutely the best in tulum! The rancho beans are something you dream about, the steak “arrachera” cut thinly and ordered medium is always impeccable! Then their flour tortillas wrapped around all that goodness in one bite is what makes this the best bite in all of Tulum!!
593latifs
Best food ever had in mexico. Not the cheapest place but also not the most expensive. The service is really good !! Not regretting it at all !!
blue s
The food was perfect but the service poor. The weitres was very rude and aggressive. He was harassing the next table girls.
Liesl G
We were really excited to eat here, and were told there was a 20 minute wait for an indoor table with AC. Let me preface this by telling you that I’m a late forty-something woman in peri-menopause. They sat us down at an outdoor table to wait and we ordered some beer and guacamole. More than 20 minutes later, the same waiter came to take our order as if we weren’t moving to a table inside. I asked him if we could move inside, he said it’s not possible. I said we could wait longer and he responded, no not possible at all. Grrrr! If he told us from the beginning, that it was only possible to eat outside, I think I would have been ok. I hate it when people lie to me in order to make a buck. We left and happily sweated our asses off while eating at LaParrillada Steakhouse about 3 minutes away. The chef is serious about his menu and the steaks were great quality meat.
The meal was outstanding. Loved the shrimp. Got the mixed grill / seafood combination for two. Was excellent. Also the best chips we had on our trip. Service was excellent. Really enjoyed the live music on a Friday night. Decor was beautiful. Has indoor air conditioned seating out outdoor seating. Couldn’t recommend this place more.
Vee N
Love the decor and fantastic service- food was great too! Highly recommend Greetings from Michigan USA
Alessandro M
Avoid this place. The food is way too overpriced and the quality of the meat is very bad. The waiters were very rude and very pushy! This place is nothing than a scam! It used to be a nice place many years ago!
Road44587712523
This is the place to come.... Hidden gem of Tulum. If you like steak. Shrimp. Fish. Very good selection... Speak English and Spanish... Mezcal Drinks. The best. Prices outstanding. Take a trip to LA gente viva in Mexco.... Near Car Wash... Muy Muy Bein.
javierpity
This restaurant is not located in the hotel zone but actually in the town. Local people and tourist visit this restaurant. We love it, every time we visit Tulum we visit it. Great food, drinks and service. Prices are normal.
The worst experience ever in Tulum. We paid 2000 mxn pesos for the bill (including THE TIP of course) in cash but we ran out of money and we added 115 mxn pesos by card. Only the following day we realised that our card was charged 1115 instead of 115 !!!! We heard from friends that this “genuine mistake” happened to them as well elsewhere, so apparently this is a common practice with tourist in Mexico! Be extra careful with your money and check the transaction amount!Moreover, we made a reservation for dinner specifying we wanted the table outside if possible and that was confirmed by the waiter over the phone. However we arrived and all the outside tables were occupied . The waiter told us to seat inside whilst waiting for a table outside. After 45 minutes, before our food arrives, we check outside and there were 3 tables available but he didn’t care to tell us. Not recommended!
The staff was nice but service was poor from start to finish. Other tables around us were complaining and commiserating as well. It took a long time to get drinks, apps, main courses, dessert, and bill. Also, things were wrong with our order which added stress. On top of service issues, the food was just so-so which was really disappointing for our final meal in Tulum. For the price we expected much better. Maybe it was just an off night.
Very kind family run business but unfortunately I got very sick from eating elotes here.
Food: 2
Service: 5
Very kind family run business but unfortunately I got very sick from eating elotes here.
Food: 2
Service: 5
Dear El Asadero, I wanted to take a moment to express my appreciation for the incredible work you're doing. Your support for the local community, allowing them to earn a living on your property, is truly commendable. Despite receiving a few negative reviews from patrons, you are sticking to what is important. I recently met a family selling items at your establishment, and I was able to help them in a huge way. These kids are out doing what they can to support their family, and your role in facilitating this deserves recognition. Your commitment to making a positive impact is evident. As a fellow business owner, I applaud your resilience and dedication. Best regards, Scott norris
I went here because I was dying for a steak and it had good reviews. The steak is fine, but the sides were sad. And they said there was ac inside. I left half way through to eat my $60 steak at home because I was dying. Overall unpleasant waste of my money
First and very important, their chips and all varieties of salsa are absolutely the best in tulum! The rancho beans are something you dream about, the steak “arrachera” cut thinly and ordered medium is always impeccable! Then their flour tortillas wrapped around all that goodness in one bite is what makes this the best bite in all of Tulum!!
Best food ever had in mexico. Not the cheapest place but also not the most expensive. The service is really good !! Not regretting it at all !!
The food was perfect but the service poor. The weitres was very rude and aggressive. He was harassing the next table girls.
We were really excited to eat here, and were told there was a 20 minute wait for an indoor table with AC. Let me preface this by telling you that I’m a late forty-something woman in peri-menopause. They sat us down at an outdoor table to wait and we ordered some beer and guacamole. More than 20 minutes later, the same waiter came to take our order as if we weren’t moving to a table inside. I asked him if we could move inside, he said it’s not possible. I said we could wait longer and he responded, no not possible at all. Grrrr! If he told us from the beginning, that it was only possible to eat outside, I think I would have been ok. I hate it when people lie to me in order to make a buck. We left and happily sweated our asses off while eating at LaParrillada Steakhouse about 3 minutes away. The chef is serious about his menu and the steaks were great quality meat.
Restaurantji Recommends
The meal was outstanding. Loved the shrimp. Got the mixed grill / seafood combination for two. Was excellent. Also the best chips we had on our trip. Service was excellent. Really enjoyed the live music on a Friday night. Decor was beautiful. Has indoor air conditioned seating out outdoor seating. Couldn’t recommend this place more.
Love the decor and fantastic service- food was great too! Highly recommend Greetings from Michigan USA
Avoid this place. The food is way too overpriced and the quality of the meat is very bad. The waiters were very rude and very pushy! This place is nothing than a scam! It used to be a nice place many years ago!
This is the place to come.... Hidden gem of Tulum. If you like steak. Shrimp. Fish. Very good selection... Speak English and Spanish... Mezcal Drinks. The best. Prices outstanding. Take a trip to LA gente viva in Mexco.... Near Car Wash... Muy Muy Bein.
This restaurant is not located in the hotel zone but actually in the town. Local people and tourist visit this restaurant. We love it, every time we visit Tulum we visit it. Great food, drinks and service. Prices are normal.
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