Customers` Favorites
Customers` Favorites
“I wanted to take my friend out for their birthday, and we decided to go to Vitus Uptown. We didn’t have a reservation, but when we arrived, there were several empty tables. The staff told us they were waiting for a party of 31 to be seated upstairs and instead made us sit at the bar to eat. First off, I’m not a drinker, and I don’t appreciate being seated next to alcohol being poured, especially when there were open tables. Sitting at the bar was uncomfortable, especially since I have neuropathy in my leg, and benches are not ideal for me. We expressed that we would have preferred a table, but they never accommodated us—even after we overheard that some reservations had been canceled. In the entire time we were there, only one of those tables ended up being filled. What made this even more disappointing is that my friend doesn’t get out of the house often. This was supposed to be a special night, and instead, we felt dismissed. When I voiced my concerns, I was looked at as if I was the problem rather than being heard. If we had been seated properly, we would have likely ordered more food and stayed longer, but instead, we felt rushed out. I’ve been to other Vito's locations, and the food has always been great. This time was no exception, and I do appreciate that they validated our parking and provided a complimentary dessert. However, service is just as important as the meal, and this experience left a bad taste in my mouth. When people go out and spend their money, they expect to be treated with respect. This night could have been handled so much better.“
Customers` Favorites
“Went with 4 friends tonight, none of us had been before. The service was great, the food was delicious and the prices were not outrageous. We will definitely be back. 😋“
Customers` Favorites
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“We arrived as a group of 12 (Greater Moncton Corvette Club) and were served delicious, hot food in no time. The pub has a wonderful atmosphere.. A special thank you to the chef for such a tasty chicken wrap! Hope to see you again soon.“