⭐ 1/5 – Food Poisoning, Rudeness, and a $50 Coupon for Our Trouble
On August 30th around 4:00–4:30 PM, I went to Pizza Delight in Newcastle with five other people. We ordered two pizzas, a garlic fingers, and three nachos, and ended up sitting there for well over an hour before our food showed up. No one bothered to let us know there was a delay, and it wasn’t until we flagged someone down for drinks that they finally admitted our food wasn’t ready yet. Even then, it was another five minutes before anything came out.
Four out of six of us ended up with food poisoning—my wife, my father, my stepmother, and myself. The only common ingredients were the onions and barbecue sauce. I called the restaurant the next day, but the manager wasn’t in, so he phoned me back on September 1st. At first, he tried to dismiss what I was saying and claimed they “follow food temperature rules.” I’ve worked in kitchens, my wife has, and my stepmother is a chef, so I reminded him cross-contamination is real. Only then did he reluctantly offer compensation: a $50 gift card.
When my wife went to pick it up, the staff had no idea it existed. She was treated like she was making it up, and she had to push them to even contact the manager before they finally handed it over. After a $150 meal that made four people sick, a dismissive manager, and staff acting like she was crazy for trying to claim the gift card he promised, we were left with a “sorry” worth fifty bucks. That’s not an apology—that’s a slap in the face.
I wouldn’t recommend this place to anyone. Between the wait times, the food safety issues, and the way customers are treated, this was one of the worst dining experiences we’ve ever had.
Atmosphere: 2
Food: 1
Service: 1
Ron F
Took forever to get seated. Girl was stocking a fridge and no one noticed the people in line. Once seated i waited over an hour for a chicken sandwich. They obviously prioritize take out. Left without eating as am I on call so can not comment on food quality. Restaurant was not busy at all....sooooo
Service: 1
Anmol Malik
Worst service ever
Atmosphere: 1
Food: 1
Service: 1
Gabriel Landry
Slowest restaurant in Miramichi, was told 20-25 minutes, took over an hour. (Edit) I reached out and was compensated, ordered again and received ahead of time, thank you
Atmosphere: 4
Food: 4
Service: 4
Melonie Munn
We had a table of 10 go in this evening after our granddaughters play and the service was fantastic. Our waitress went far above and beyond and we are so grateful to have the relaxing time to spend with our family. Highly recommend
Paula Corcoran
Picked up a take out order tonite, whether we eat in or take out Sherry gives excellent customer service every visit!
Tristan
for as expensive as the meals are WHICH THEY ARE VERY EXPENSIVE i expect a little more fries then what i received, not to mention waiting 30 minutes and my friends food being served ice cold
CephalonSaint
My husband and I are first time customers. We absolutely love the pizza! The sauce is seasoned and beautifully thick, that is my key favorite of the pizza. The delivery driver was so nice! Thank you for such amazing food, please keep up the good work! Hawaiian Delight was great!
Food is always great ... sevice too. Dining salons kind of flat since Covid.
Tyson Shaw
Never seem to learn my lesson. Every time I order from here it completely ruins the day. Food is always old and cold, staff does not care. Staff are very rude, and lack a complete understanding of what a restaurant is. There is no one ob staff qualified to deal with customers in the afternoon, so every time they mess up your order, there is nothing you can do until the next day when a manager comes in. PLEASE PLEASE GO ANYWHERE ELSE, THANK ME LATER!!!
Food: 1
Service: 1
Blair Mackinnon
Excellent service and food
Atmosphere: 5
Food: 5
Service: 5
Christy Lynn Piercy
The waitresses at Pizza Delight are very friendly and lovely Ladies, But the Kitchen Staff are slow as hell!! People shouldn’t have to wait over a hour for food, absolutely ridiculous. Food was good but in my opinion not worth the wait!! This restaurant always takes so long to get food out, hope someday they will finally fix the problem. I will Believe it when I see it!!
⭐ 1/5 – Food Poisoning, Rudeness, and a $50 Coupon for Our Trouble
On August 30th around 4:00–4:30 PM, I went to Pizza Delight in Newcastle with five other people. We ordered two pizzas, a garlic fingers, and three nachos, and ended up sitting there for well over an hour before our food showed up. No one bothered to let us know there was a delay, and it wasn’t until we flagged someone down for drinks that they finally admitted our food wasn’t ready yet. Even then, it was another five minutes before anything came out.
Four out of six of us ended up with food poisoning—my wife, my father, my stepmother, and myself. The only common ingredients were the onions and barbecue sauce. I called the restaurant the next day, but the manager wasn’t in, so he phoned me back on September 1st. At first, he tried to dismiss what I was saying and claimed they “follow food temperature rules.” I’ve worked in kitchens, my wife has, and my stepmother is a chef, so I reminded him cross-contamination is real. Only then did he reluctantly offer compensation: a $50 gift card.
When my wife went to pick it up, the staff had no idea it existed. She was treated like she was making it up, and she had to push them to even contact the manager before they finally handed it over. After a $150 meal that made four people sick, a dismissive manager, and staff acting like she was crazy for trying to claim the gift card he promised, we were left with a “sorry” worth fifty bucks. That’s not an apology—that’s a slap in the face.
I wouldn’t recommend this place to anyone. Between the wait times, the food safety issues, and the way customers are treated, this was one of the worst dining experiences we’ve ever had.
Atmosphere: 2
Food: 1
Service: 1
Took forever to get seated. Girl was stocking a fridge and no one noticed the people in line. Once seated i waited over an hour for a chicken sandwich. They obviously prioritize take out. Left without eating as am I on call so can not comment on food quality. Restaurant was not busy at all....sooooo
Service: 1
Worst service ever
Atmosphere: 1
Food: 1
Service: 1
Slowest restaurant in Miramichi, was told 20-25 minutes, took over an hour.
(Edit)
I reached out and was compensated, ordered again and received ahead of time, thank you
Atmosphere: 4
Food: 4
Service: 4
We had a table of 10 go in this evening after our granddaughters play and the service was fantastic. Our waitress went far above and beyond and we are so grateful to have the relaxing time to spend with our family. Highly recommend
Picked up a take out order tonite, whether we eat in or take out Sherry gives excellent customer service every visit!
for as expensive as the meals are WHICH THEY ARE VERY EXPENSIVE i expect a little more fries then what i received, not to mention waiting 30 minutes and my friends food being served ice cold
My husband and I are first time customers. We absolutely love the pizza! The sauce is seasoned and beautifully thick, that is my key favorite of the pizza. The delivery driver was so nice! Thank you for such amazing food, please keep up the good work! Hawaiian Delight was great!
Solid pizza joint. Good food to money ratio
Great food, cozy vibes.
Restaurantji Recommends
Food is always great ... sevice too. Dining salons kind of flat since Covid.
Never seem to learn my lesson. Every time I order from here it completely ruins the day. Food is always old and cold, staff does not care. Staff are very rude, and lack a complete understanding of what a restaurant is. There is no one ob staff qualified to deal with customers in the afternoon, so every time they mess up your order, there is nothing you can do until the next day when a manager comes in. PLEASE PLEASE GO ANYWHERE ELSE, THANK ME LATER!!!
Food: 1
Service: 1
Excellent service and food
Atmosphere: 5
Food: 5
Service: 5
The waitresses at Pizza Delight are very friendly and lovely Ladies, But the Kitchen Staff are slow as hell!! People shouldn’t have to wait over a hour for food, absolutely ridiculous. Food was good but in my opinion not worth the wait!! This restaurant always takes so long to get food out, hope someday they will finally fix the problem. I will Believe it when I see it!!
Food was good and service was friendly.
Atmosphere: 5
Food: 5
Service: 5
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