As a regular customer of HS Empire, I had always wanted to support a local business, especially as a fellow Muslim. However, I often felt uneasy about their approach to providing receipts, which seemed somewhat sketchy and suggested they weren't transparent about their prices. Recently, I had a disappointing experience when I purchased meat. Despite being at the cash register and requesting a refund, the owner didn't seem willing to listen to my concerns and mentioned their policy without addressing my request. It was disheartening, and I left feeling frustrated. Given this experience, I find it hard to continue supporting them. I just want to caution others to be mindful of the prices and their policies.
ziyad abouali
Worst return experience! The staff was very helpful and friendly, but the boss clearly hasn’t learned the basics of customer service. I was told I could get a refund if the items didn’t fit, as there were no fitting rooms and I couldn’t try them on in the middle of the store. When I returned 5 days later, the lady offered me store credit, but then the boss came over and refused both a refund and store credit. After I finally convinced him to issue the store credit, he told the lady who had helped me that the amount would be deducted from her paycheck. Just wow !
RoxxyRoller1982
Most of the produce was rotten, meat packages were ripped open and looked old. Some were dated at least 10 days old and still with the fresh meat. I was curious about the place with its high ratings, I won’t be returning. Not so fresh.
Maya M
I recently purchased a bag of rice from HS Empire and specifically asked, “Is this rice Iranian?” I was assured that it was, and I mentioned that I needed it for my baby’s meals. Unfortunately, after cooking it, I found the taste and aroma to be very disappointing. When I returned to the store to explain the issue, I was told it couldn’t be refunded because the package had been opened. No effort was made to resolve my concerns. I am deeply disappointed with this experience.
Shaimaa Sherif
Very bad experience 🚫🛑🚫🛑🚫I bought 2 packets of red meat and they turned out spoiled …. Having colored changes and rotten smell.. came back next day to complain, they just said we are sorry. Not our fault and didn’t accept to return… very bad experience and never gonna get anything from this place again
Adam's TV
Bad quality, not up to the expectation
Zakaria Malcolm
There is a big question around Halal label products, be careful
Yas in
Avoid at all costs
Lior
Terrible "Too Good To Go" box. Nothing was edible and essentially everything was expired for months/years!
محمد العجيل
Reasonable prices, cleanliness of the store, arrangement of goods, high-quality products with various types and varieties. I advise you to visit this store.
Nice place ! You can easily found what you want. I love this place ❤️❤️❤️
Derek
Great place for alot of food items and have some great smelling Perfumes and fresh baklava
Ashley Smith
I love this store it's always one of the first stops in Moncton. Great halal meat and fresh! I love their vanilla oil perfume too. I bought it so much one of the staff was so cute she said "I remember you, the vanilla girl" haha. I never leave empty handed. They have a variety of other products also. Parking can fill up quickly if it's busy but usually that's no problem. I was just there and I'm already looking forward to going back.
lezar aissa
certain products are not always available, or are available of poor quality such as vegetables and fruits as well as meat.
David Alcox
Love the store. The owner is honest and fair. They do a great job providing the community halal/Arabic groceries. So many things I can only get here.
As a regular customer of HS Empire, I had always wanted to support a local business, especially as a fellow Muslim. However, I often felt uneasy about their approach to providing receipts, which seemed somewhat sketchy and suggested they weren't transparent about their prices. Recently, I had a disappointing experience when I purchased meat. Despite being at the cash register and requesting a refund, the owner didn't seem willing to listen to my concerns and mentioned their policy without addressing my request. It was disheartening, and I left feeling frustrated. Given this experience, I find it hard to continue supporting them. I just want to caution others to be mindful of the prices and their policies.
Worst return experience! The staff was very helpful and friendly, but the boss clearly hasn’t learned the basics of customer service. I was told I could get a refund if the items didn’t fit, as there were no fitting rooms and I couldn’t try them on in the middle of the store. When I returned 5 days later, the lady offered me store credit, but then the boss came over and refused both a refund and store credit. After I finally convinced him to issue the store credit, he told the lady who had helped me that the amount would be deducted from her paycheck. Just wow !
Most of the produce was rotten, meat packages were ripped open and looked old. Some were dated at least 10 days old and still with the fresh meat. I was curious about the place with its high ratings, I won’t be returning. Not so fresh.
I recently purchased a bag of rice from HS Empire and specifically asked, “Is this rice Iranian?” I was assured that it was, and I mentioned that I needed it for my baby’s meals. Unfortunately, after cooking it, I found the taste and aroma to be very disappointing. When I returned to the store to explain the issue, I was told it couldn’t be refunded because the package had been opened. No effort was made to resolve my concerns. I am deeply disappointed with this experience.
Very bad experience 🚫🛑🚫🛑🚫I bought 2 packets of red meat and they turned out spoiled …. Having colored changes and rotten smell.. came back next day to complain, they just said we are sorry. Not our fault and didn’t accept to return… very bad experience and never gonna get anything from this place again
Bad quality, not up to the expectation
There is a big question around Halal label products, be careful
Avoid at all costs
Terrible "Too Good To Go" box. Nothing was edible and essentially everything was expired for months/years!
Reasonable prices, cleanliness of the store, arrangement of goods, high-quality products with various types and varieties. I advise you to visit this store.
Restaurantji Recommends
Nice place ! You can easily found what you want. I love this place ❤️❤️❤️
Great place for alot of food items and have some great smelling Perfumes and fresh baklava
I love this store it's always one of the first stops in Moncton. Great halal meat and fresh! I love their vanilla oil perfume too. I bought it so much one of the staff was so cute she said "I remember you, the vanilla girl" haha. I never leave empty handed. They have a variety of other products also. Parking can fill up quickly if it's busy but usually that's no problem. I was just there and I'm already looking forward to going back.
certain products are not always available, or are available of poor quality such as vegetables and fruits as well as meat.
Love the store. The owner is honest and fair. They do a great job providing the community halal/Arabic groceries. So many things I can only get here.
Atmosphere: 5
Food: 5
Service: 5
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