Disappointing Experience at Norm’s Pizza Massive miss
I decided to give Norm’s Pizza a try despite their recent inspection issues. My neighbor shared a Facebook deal they were offering, so we both preordered for 4 PM, and I planned to pick up both orders. When I placed my phone order, I clearly asked for the $10 pizza and garlic fingers deal. The person on the phone seemed confused at first but eventually confirmed my order—one garlic fingers and one pepperoni pizza.
I arrived at 3:55 PM (just five minutes early), but the employee seemed surprised and reminded me my order was for 4 PM. I said yes, and he told me it would actually be another 10–15 minutes. They hadn’t even started my order or my neighbor’s, and the oven wasn’t on yet.
While waiting, the employee came over to ask what was on my neighbor’s pizza because he couldn’t read his own handwriting. When the food finally came out, I only saw three boxes instead of four. I pointed this out, and he checked the order sheet, insisting I was wrong. Then, he informed me that the deal wasn’t $10 total for both items, but $10 each—contrary to what I was told on the phone.
On top of that, they didn’t have the large donair sauce we ordered. He insisted his boss would never offer the deal I mentioned. My total, which should have been $20, was suddenly $35. He then said he’d “take the extra out of his pocket” and reduce it to $25 while throwing in a “free” pop—which wasn’t free since I still paid $5 more and received one less garlic fingers than I ordered.
This was my first time at Norm’s, but my neighbor is a regular. After this experience, neither of us will be going back. One pizza was overcooked, the other undercooked, one barely had any sauce, and honestly, frozen pizza would have been better. The garlic fingers even had a metallic taste. A major miss for Norm’s Pizza.
Matthew MacDonald
Real ingredients! Love Norm's
Atmosphere: 4
Food: 4
Service: 3
Dan S
Not great pizza plus menu very deceiving. Ordered what said 2 pizzas and a garlic finger special. Had it delivered and one pizza came. Called and the guy said, oh that's special number 2, not 2 pizzas. What a rip off. Never again, stay away, pizza wasn't even fit to eat regardless. Look at the Pic and see what you think of the order and what you'd think you were ordering. Joke
Yves Leduc
I would give 0 if I could. Hair in the pizza. Suspiciously colored peperonni... Worst pizza experience. Delivery way too expensive.
Dietary restrictions: Do not swallow
Recommended dishes: Champignons
Carter R
The food is pretty bad, the garlic fingers aren't very special but the donairs aren't very good, would not go again.
Atmosphere: 2
Food: 2
Service: 3
GUISELLE ARSENEAU
Great pizza !
Atmosphere: 5
Food: 5
Service: 5
Ian Claridge
First time at Norms pizza for my wife and I and we will definitely be back for sure
Parking: Norms pizza has a lot of good parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Panzerotti, Caesar Salad
Rebecca Carolyn
Great pizza! Love the sauce, amazing crust! Great value.
Atmosphere: 5
Food: 5
Service: 5
Melanie Maloney
This was the worst pizza I've ever had. It smelled bad, and I felt sick after eating it.
Atmosphere: 1
Food: 1
Service: 1
Deedee Leblanc
Staff not aware of Monday special posted by the door. Language barrier as they do not speak English clearly. Place is dirty compared to pre covid times. Cold pizza. Will not be back. Use to love norm
I love this place. The staff is always so friendly when I go in and the pizza is delicious. The price is also on point and I love getting the slices at lunch time!
Atmosphere: 5
Food: 5
Service: 5
Mike Plume
I’ve been eating Norms Pizza ? for over 30years! Best pizza, quality Real ingredients that I’ve been smelling from my backyard for the same amount of time! Just try it, you’ll be back!
Atmosphere: 5
Food: 5
Service: 5
Ryan Wight
How people consider this to be good pizza is beyond me. Do yourself a favor and avoid this place. Absolutely TERRIBLE PIZZA!
paul leblanc
Awesome ? pizza ? ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Works Pizza
Hamza nadeem
Vegetarian options: Plenty of options for vegetarians
Dietary restrictions: Special attention for customers with dietary restrictions
Parking: Parking space available for many cars
Kid-friendliness: Super friendly place for kids
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Panzerotti, 12 Uncooked Garlic Cheese Fingers, Vanilla Milk 2 Go 325 ml, Three Toppings Pizza 9 with a Garlic Cheese Fingers 6 & a Can of Pop, Olives, Sausage, Garlic Fingers, Works Pizza, Salad, Pizza Donair, Two Uncooked Two Toppings Pizzas 12, Two 12 Two Toppings Pizzas, Pop 2 Liter
Disappointing Experience at Norm’s Pizza Massive miss I decided to give Norm’s Pizza a try despite their recent inspection issues. My neighbor shared a Facebook deal they were offering, so we both preordered for 4 PM, and I planned to pick up both orders. When I placed my phone order, I clearly asked for the $10 pizza and garlic fingers deal. The person on the phone seemed confused at first but eventually confirmed my order—one garlic fingers and one pepperoni pizza. I arrived at 3:55 PM (just five minutes early), but the employee seemed surprised and reminded me my order was for 4 PM. I said yes, and he told me it would actually be another 10–15 minutes. They hadn’t even started my order or my neighbor’s, and the oven wasn’t on yet. While waiting, the employee came over to ask what was on my neighbor’s pizza because he couldn’t read his own handwriting. When the food finally came out, I only saw three boxes instead of four. I pointed this out, and he checked the order sheet, insisting I was wrong. Then, he informed me that the deal wasn’t $10 total for both items, but $10 each—contrary to what I was told on the phone. On top of that, they didn’t have the large donair sauce we ordered. He insisted his boss would never offer the deal I mentioned. My total, which should have been $20, was suddenly $35. He then said he’d “take the extra out of his pocket” and reduce it to $25 while throwing in a “free” pop—which wasn’t free since I still paid $5 more and received one less garlic fingers than I ordered. This was my first time at Norm’s, but my neighbor is a regular. After this experience, neither of us will be going back. One pizza was overcooked, the other undercooked, one barely had any sauce, and honestly, frozen pizza would have been better. The garlic fingers even had a metallic taste. A major miss for Norm’s Pizza.
Real ingredients! Love Norm's
Atmosphere: 4
Food: 4
Service: 3
Not great pizza plus menu very deceiving. Ordered what said 2 pizzas and a garlic finger special. Had it delivered and one pizza came. Called and the guy said, oh that's special number 2, not 2 pizzas. What a rip off. Never again, stay away, pizza wasn't even fit to eat regardless. Look at the Pic and see what you think of the order and what you'd think you were ordering. Joke
I would give 0 if I could. Hair in the pizza. Suspiciously colored peperonni... Worst pizza experience. Delivery way too expensive.
Dietary restrictions: Do not swallow
Recommended dishes: Champignons
The food is pretty bad, the garlic fingers aren't very special but the donairs aren't very good, would not go again.
Atmosphere: 2
Food: 2
Service: 3
Great pizza !
Atmosphere: 5
Food: 5
Service: 5
First time at Norms pizza for my wife and I and we will definitely be back for sure
Parking: Norms pizza has a lot of good parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Panzerotti, Caesar Salad
Great pizza! Love the sauce, amazing crust! Great value.
Atmosphere: 5
Food: 5
Service: 5
This was the worst pizza I've ever had. It smelled bad, and I felt sick after eating it.
Atmosphere: 1
Food: 1
Service: 1
Staff not aware of Monday special posted by the door. Language barrier as they do not speak English clearly. Place is dirty compared to pre covid times. Cold pizza. Will not be back. Use to love norm
Restaurantji Recommends
I love this place. The staff is always so friendly when I go in and the pizza is delicious. The price is also on point and I love getting the slices at lunch time!
Atmosphere: 5
Food: 5
Service: 5
I’ve been eating Norms Pizza ? for over 30years! Best pizza, quality Real ingredients that I’ve been smelling from my backyard for the same amount of time! Just try it, you’ll be back!
Atmosphere: 5
Food: 5
Service: 5
How people consider this to be good pizza is beyond me. Do yourself a favor and avoid this place. Absolutely TERRIBLE PIZZA!
Awesome ? pizza ? ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Works Pizza
Vegetarian options: Plenty of options for vegetarians
Dietary restrictions: Special attention for customers with dietary restrictions
Parking: Parking space available for many cars
Kid-friendliness: Super friendly place for kids
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Panzerotti, 12 Uncooked Garlic Cheese Fingers, Vanilla Milk 2 Go 325 ml, Three Toppings Pizza 9 with a Garlic Cheese Fingers 6 & a Can of Pop, Olives, Sausage, Garlic Fingers, Works Pizza, Salad, Pizza Donair, Two Uncooked Two Toppings Pizzas 12, Two 12 Two Toppings Pizzas, Pop 2 Liter
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