No smile, no eye contact. Country Style did not have all of the ingredients. Very little gravy; cook seemed like she had never eaten a Poutine in her life. No forks were available, but cook disappeared for 5 minutes so quickly that I was unable to ask for one without yelling for her, which I don't like to do. Meanwhile, there is 17.4% unemployment among people of student age. SMH. I have visited Moncton for the past week and have observed many similar examples of poor attitudes and a general lack of professionalism. This was the worst.
Atmosphere: 1
Food: 1
Service: 1
Teju patel
I like the service here and also the food is so tasty.
Atmosphere: 5
Food: 5
Service: 5
monty patel
The staff is very friendly and the food over here is delicious.
Atmosphere: 5
Food: 5
Service: 5
Brandon Giesbrecht
Smokes used to be my favorite place to eat but now it's just gone down hill and as of today ill never eat there again. There quality of there food has just vanished, the service is awful lately, and today I ordered a tripple pork poutine combo with a small side and a pop well they decided to scam me out of almost 10 dollars only made me a double pork and no side and then didn't want to give me my pop. This place is just awful now. I would add the screen shot of my order but Google won't let me.
Atmosphere: 3
Food: 1
Service: 1
Cakes by Andrea González
Honestly I felt like I missed spent my money here , nothing special just meh
omar edrees
Payed 17.24 for a medium chicken poutine. It’s very small. 17$ for fries and some gravy with chicken bits. I felt like I was getting food in an amusement park. Go eat somewhere else lol don’t get ripped off. out here finessing mans. Yall charging this much for potatoes from a CHAIN? Maybe a mom and pops shop sure. But for fries and watery gravy. Diabolical 😂
The only reason I went is because it was the only thing open at 10 pm on Tuesday- 😂
Atmosphere: 3
Food: 1
Service: 4
Troy Kirby
The cheese was rubber next to no gravy bacon was chewy and cold the chicken sandwich was scalding hot burnt my lip and tasted like dirty socks
Danilo Buchner
I have placed a pickup order on their website and paid online. When I got to the store to pickup, the attendant told me they never received the order. I showed all the emails, text messages I have received and she still refused to serve my order. She told me to cancel it and pay there (yes, pay again!). I showed her there was no option to cancel, she still refused to assist and serve the order. Meanwhile she attended another person and just refried the French fries to prepare the order O,O. Yes! They don’t serve fresh! Anyways, I decided to leave and deal with this later.
I called 3 days later because the payment got posted and I didn’t see any refund. The attendant claimed to be the manager, acknowledged the problem, and offered to make my order! That’s right, 3 days later!!! At this point I don’t plan to eat there anytime soon and just asked for refund, but he refused to issue one.
Be cautions with this place! I ordered there a poutine and got stolen ;) hopefully the credit card company will deny their transaction! The bright side is at least I didn’t ate refried French fries :)
melanie
I ordered and paid for a baked potato on the Smoke’s Poutinerie website (order number 3bc114a0). I received a confirmation email, text message and website confirmation that it was ready. I decided to wait a little longer, since it usually takes at least 20 minutes for the potato. Upon arriving, during business hours (9pm on January 27th), I tried the door and it was locked. I waited and knocked for a while, until an employee comes running from down the street to unlock the door.
I tell him I’m here to pick up my order and give my name. He says that my order didn’t come through on their end, despite it saying “ready for pickup” and me waiting 10 minutes longer than it said before going to pick it up. I left to get my order confirmation to prove the purchase.
Upon confirmation that I payed for my order and that it all went through on my end, the employee called his manager to see what to do. The order was received and paid for through the Smoke’s Poutinerie website and ordered from the correct location, but the manager instructed the employee NOT to make my order.
After some back and forth of them not budging on making the order (even though I paid for it) I left. Soon after I arrived home, I received a phone call from them saying they had actually received my order. The employee was very apologetic.
I got my food over an hour after I had placed the original order. If the franchise had faith in their own website and ordering system, I don’t think this would’ve happened.
I’m very disheartened, as I love Smoke’s as a company. The first time I went, they were doing an event to introduce people to the restaurant in Moncton. Everyone was so kind and it made a great impression. The way this situation was handled couldn’t be farther from the great service I’ve come to expect from Smoke’s.
My takeaway from this takeout: Never place an order on the Smoke’s Poutinerie website, as you may be temporarily denied your paid meal even though it says it’s ready to be picked up.
Food: 5
Service: 2
Henry M
If you like microwaved burger buns that are hard as a rock, get a burger
If you don't wanna buy water or drinks... No water for you. 30$ for a large With Bacon added. Was only worth maybe 15 at most... It was actually good. The fries were not well cooked, And the bacon wasn't crispy enough for this application.
Just go get the butter chicken poutine at Tandoori Zaika.
I haven't felt ripped off like that in a while. Wow. And this from a born and raised Montrealer Who eats lots of poutine. ;)
Atmosphere: 1
Food: 1
Service: 1
Catherine Macivor
We ordered a 2 for 1 poutine. Where I come from 2 for 1 means two for the price of one. Not one for 30 dollars. Complete rip off. The 1 order we got was the smallest order they make i suspect. Will NEVER order from this place again.
Harrison
Our visit was okay, nothing special. Got a regular mexifry poutine, within 5 minutes all the mexifrys were mashed together, falling apart, way to much gravy, kinda like drinking mexifry soup. I'll try again but definitely not a good first time
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: Traditional
Mathieu Roy
Cook forgot my order and serve the womans before me, staff need to focus on order and less on titis , rly not impressed with this worker!!
Atmosphere: 3
Food: 4
Service: 2
Josee
Our second time coming from out west and this poutinery has been a hit for us! Definitely recommended for the poutine lovers!! Thanks to Adil our cook and server we left satisfied, fat and happy! ?
No smile, no eye contact. Country Style did not have all of the ingredients. Very little gravy; cook seemed like she had never eaten a Poutine in her life. No forks were available, but cook disappeared for 5 minutes so quickly that I was unable to ask for one without yelling for her, which I don't like to do. Meanwhile, there is 17.4% unemployment among people of student age. SMH. I have visited Moncton for the past week and have observed many similar examples of poor attitudes and a general lack of professionalism. This was the worst.
Atmosphere: 1
Food: 1
Service: 1
I like the service here and also the food is so tasty.
Atmosphere: 5
Food: 5
Service: 5
The staff is very friendly and the food over here is delicious.
Atmosphere: 5
Food: 5
Service: 5
Smokes used to be my favorite place to eat but now it's just gone down hill and as of today ill never eat there again. There quality of there food has just vanished, the service is awful lately, and today I ordered a tripple pork poutine combo with a small side and a pop well they decided to scam me out of almost 10 dollars only made me a double pork and no side and then didn't want to give me my pop. This place is just awful now. I would add the screen shot of my order but Google won't let me.
Atmosphere: 3
Food: 1
Service: 1
Honestly I felt like I missed spent my money here , nothing special just meh
Payed 17.24 for a medium chicken poutine. It’s very small. 17$ for fries and some gravy with chicken bits. I felt like I was getting food in an amusement park. Go eat somewhere else lol don’t get ripped off. out here finessing mans. Yall charging this much for potatoes from a CHAIN? Maybe a mom and pops shop sure. But for fries and watery gravy. Diabolical 😂
The only reason I went is because it was the only thing open at 10 pm on Tuesday- 😂
Atmosphere: 3
Food: 1
Service: 4
The cheese was rubber next to no gravy bacon was chewy and cold the chicken sandwich was scalding hot burnt my lip and tasted like dirty socks
I have placed a pickup order on their website and paid online. When I got to the store to pickup, the attendant told me they never received the order. I showed all the emails, text messages I have received and she still refused to serve my order. She told me to cancel it and pay there (yes, pay again!). I showed her there was no option to cancel, she still refused to assist and serve the order. Meanwhile she attended another person and just refried the French fries to prepare the order O,O. Yes! They don’t serve fresh! Anyways, I decided to leave and deal with this later.
I called 3 days later because the payment got posted and I didn’t see any refund. The attendant claimed to be the manager, acknowledged the problem, and offered to make my order! That’s right, 3 days later!!! At this point I don’t plan to eat there anytime soon and just asked for refund, but he refused to issue one.
Be cautions with this place! I ordered there a poutine and got stolen ;) hopefully the credit card company will deny their transaction! The bright side is at least I didn’t ate refried French fries :)
I ordered and paid for a baked potato on the Smoke’s Poutinerie website (order number 3bc114a0). I received a confirmation email, text message and website confirmation that it was ready. I decided to wait a little longer, since it usually takes at least 20 minutes for the potato. Upon arriving, during business hours (9pm on January 27th), I tried the door and it was locked. I waited and knocked for a while, until an employee comes running from down the street to unlock the door.
I tell him I’m here to pick up my order and give my name. He says that my order didn’t come through on their end, despite it saying “ready for pickup” and me waiting 10 minutes longer than it said before going to pick it up. I left to get my order confirmation to prove the purchase.
Upon confirmation that I payed for my order and that it all went through on my end, the employee called his manager to see what to do. The order was received and paid for through the Smoke’s Poutinerie website and ordered from the correct location, but the manager instructed the employee NOT to make my order.
After some back and forth of them not budging on making the order (even though I paid for it) I left. Soon after I arrived home, I received a phone call from them saying they had actually received my order. The employee was very apologetic.
I got my food over an hour after I had placed the original order. If the franchise had faith in their own website and ordering system, I don’t think this would’ve happened.
I’m very disheartened, as I love Smoke’s as a company. The first time I went, they were doing an event to introduce people to the restaurant in Moncton. Everyone was so kind and it made a great impression. The way this situation was handled couldn’t be farther from the great service I’ve come to expect from Smoke’s.
My takeaway from this takeout: Never place an order on the Smoke’s Poutinerie website, as you may be temporarily denied your paid meal even though it says it’s ready to be picked up.
Food: 5
Service: 2
If you like microwaved burger buns that are hard as a rock, get a burger
Restaurantji Recommends
If you don't wanna buy water or drinks...
No water for you.
30$ for a large With Bacon added. Was only worth maybe 15 at most... It was actually good.
The fries were not well cooked, And the bacon wasn't crispy enough for this application.
Just go get the butter chicken poutine at Tandoori Zaika.
I haven't felt ripped off like that in a while. Wow.
And this from a born and raised Montrealer Who eats lots of poutine. ;)
Atmosphere: 1
Food: 1
Service: 1
We ordered a 2 for 1 poutine. Where I come from 2 for 1 means two for the price of one. Not one for 30 dollars. Complete rip off. The 1 order we got was the smallest order they make i suspect. Will NEVER order from this place again.
Our visit was okay, nothing special. Got a regular mexifry poutine, within 5 minutes all the mexifrys were mashed together, falling apart, way to much gravy, kinda like drinking mexifry soup. I'll try again but definitely not a good first time
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: Traditional
Cook forgot my order and serve the womans before me, staff need to focus on order and less on titis , rly not impressed with this worker!!
Atmosphere: 3
Food: 4
Service: 2
Our second time coming from out west and this poutinery has been a hit for us! Definitely recommended for the poutine lovers!! Thanks to Adil our cook and server we left satisfied, fat and happy! ?
Atmosphere: 5
Food: 5
Service: 5
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