Starbucks

I visited this loaction around 9:20 pm today, the customer service was worse. There was a guy with pony was extremely rude, i was talking to girl who was taking my order, this giy unnecessarily giving advise.

Never been to any starbuck location where i got service like this. I was travelling in from another province and this giy gave me really bad experience.

Atmosphere: 1

Food: 5

Service: 1

Today at around 3:20 PM, I entered the store to order my drink, opting for the indoor service since the drive-through line was long, and the inside was empty. I soon realized why everyone chose the drive-through. After making my drink, the staff placed it in the drive-through pickup area, which I didn’t notice until much later. Despite standing off to the side for an extended period of time, no one bothered to ask what I was waiting for. It wasn’t until 25 minutes had passed that the cashier noticed my drink in the drive-through area and handed it to me—without any apology. The lack of communication and disorganization in the store was shocking!

Atmosphere: 1

Food: 1

Service: 1

I am John, a regular customer. The staffs are very friendly and kind. There is a lovely staff always greeting my name whenever she meets me at the store. However, I had a bad experience at the store today. I was at the store from 2:15pm to 2:45pm today. I ordered a quad expresso with stirred white mocha pumps and EXTRA half&half cream as usual. However, it was bitter this time and the drink was filled just half of the cup. I was supposed to just take and leave but I couldn’t stand the bitterness. After looking through the label, I figured out they put only regular half&half cream, not extra. That might make my drink bitter. I told the barista and she said that it was the way the store made it. I thought we might misunderstand, then I showed her the drink label and the recent orders to identify the difference. However, she still kept saying that was the way store made it again and again with an attitude. I felt annoyed because I ordered here timelessly and I know how it should be and it was wrong amount this time. I stayed for a while because I didn’t know how to deal with that. Luckily she accepted to make it again as my request to put an extra half&half cream and add more ice to fill the cup. And finally bingo, I have the same flavour as usual. I realised I was not wrong for this one but I received an attitude without any apology. I was not really happy to have my drink anymore after going through all this experience. I don’t know why it was so hard to have my regular drink this time. I tried to talk with manager about it but I couldn’t reach to them, then I write it here. I know the store is busy sometimes and we might make the mistakes. However, the staff would rather pay attention more to customers’ demand and tackle solutions than only keep giving them explanations. It might save your time in peak hours. I am still impressed with the store hygiene and friendly staffs here. It’s my favourite place to come always.

Atmosphere: 5

Food: 5

Service: 5

I really enjoy studying at Starbucks locations, the staff at this store is friendly and I like that they are open until 10pm. However, I think they can do a better job at cleaning tables and sweeping throughout the day, I find there’s always a lot of flies on tables and I believe this is because of sticky tables, coffee spills and small pieces of food etc on the floor. It’s really distracting being surrounded by flies, full garbages in dining area and in bathrooms etc when trying to get some productive work done. I understand it’s a busy location, they should just have someone cleaning more frequently. As a result I go to the Dieppe location more often now because it’s cleaner, although it’s quicker for me to get to this location from home. I hope this improves. Thanks!

Atmosphere: 1

Food: 3

Service: 4

Correct from the channel ;)

Atmosphere: 3

Food: 3

Service: 3

I ordered a large mocha cookie crumble frapuccino this late evening. It was diluted and flat...almost consisted of just melted ice and chocolate flavored milk. The worse ever ! I've ordered this same drink countless times before and this is the first time it was an epic flop ! Is it the one mixing it that day who messed up?

Atmosphere: 4

Food: 3

Service: 4

Wonderful staff and experience

Atmosphere: 4

Food: 4

Service: 4

Tried the cinnamon coffee cake today if you haven’t tried it yet I recommend that you do. The lady behind me said she gets whipped cream on it. Hmmm maybe next time

Atmosphere: 5

Food: 5

Service: 5

Alina provide really good service.

Atmosphere: 5

Food: 5

Service: 5

I have gone 3 times to this location. The first time I stood inside for 25 mins waiting for my order. I counted 22 people waiting for orders. The second time I ordered a chai tea late and they forgot the sweetener/syrop. It was bland and barely flavourful (I was already too far away to go back). The third time after waiting 32 mins in the drive thru I ordered a matcha frapachino and it too did not have any sweetener in it. Once again I was too far away to go back. With the cost of drinks I expect more. Very disappointing. I have learned my lesson and will avoid this location moving forward :(

Atmosphere: 1

Food: 1

Service: 1

I don't go often enough but it's always delicious every time. Staff was jovial.

Atmosphere: 5

Food: 5

Service: 5

Great coffee Great people

Atmosphere: 5

Food: 5

Service: 5

Only 1 lady in the front to serve all customers in store who takes orders and makes drinks. One guy to assist drive -in customers. This leads to an increase in wait time and frustrated customers. Get her some help. Get more staff! Do better.

Atmosphere: 3

Food: 5

Service: 3

Gave me a grande size when the sticker says vt, which is what I ordered. On the other, it was supposed to be oatmilk and it was regular but the label was also wrong, so both the girl at the drive through and the one who made it messed up.

Dietary restrictions: Diary free options.

Atmosphere: 4

Food: 4

Service: 2

This starbucks is the best location out of them. Grilled cheese is ? every time.

Atmosphere: 5

Food: 5

Service: 5