was in again today and great service again very clean
Mark Hines
Typical mediocre coffee, but the early morning staff are phenomenal. Fast, friendly and consistent.
Derrick Smith
I like Tim Hortons. I like the coffee especially, but sometimes I go there and I order more than just coffee through the drive thru. They repeat back the order to me to make sure it's right. And that part works fine, and they do get it right. The problem happens somewhere in between there, where the people making the order don't make what I asked for and what was repeated back to me. So once again today, I got home with my order and only realized that then when I gave the black tea to my mother-in-law that it was a black coffee. This happens all the time!!! This is probably the most frequent problem. You ask for a black tea, they give you a black coffee. This happens all the time at this Tim. Hortons, when is it going to stop? When are you going to train your employees? Not to make mistakes like this. I can't just turn around and go back to the coffee shop. It costs me money in fuel to do that.... I guess order accuracy is not important.
UPDATE: Got the typical canned response from the Owner which tells you to go to Tim Hortons Guest Care. When the Owner doesn't want to deal with it personnaly, this is what they do... Pass the buck and nothing changes
Denise Newbatt
Great coffee great donuts!
Ryan Mills
Donuts were not glazed and dry. Service was extremely slow at the front counter.
Corinna Fagan
I do all my orders through drive-through, but the service is really really bad The staff that you have working there cannot speak English or understand English very good, which makes it very very frustrating when you’re trying to order and when you do order 80% of the time, my coffee is made wrong I’m at the point where before I pull away from the drive-through I have to check to make sure it’s milk and cream. I get awful sick when I have cream so I’m constantly passing back my coffee to have them make it again and when it comes to the sugar, the machine is always off kilter so at this point, I waste more time going through the drive-through prior to work when I have to keep repeating myself for just a coffee it starts my day off frustrated and upset because of the service
Mack Truck
Best coffee in the city great service
Courtney Budgell
Ordered one of their new pistachio lattes, got about a third done before it started leaving a weird feeling in my mouth so i took the cap off and saw how greasy and disgusting it was inside. Thick layer of grease built up in my cup and in the drink itself.. I couldnt finish any more of it. It was over 5$ for a large which was absurd to begin with. Go literally anywhere else for better coffee and service. Deleting my app and never going again
Frédérick Godin
Regular tim hortons, staff that served me was very nice. Would go again if I pass by!
I got bad experience with guy named Chirug while in Drive through on 22nd. He couldn’t understand what I was speakin. I heard him laughing on my African accent, I won’t tolerate this
justin colpitts
Well most of the time it is good but there are 50 ^% of the time there's 4 people just standing around doing nothing but talking to each other while there is like 6 to 10 people waiting to be served not professional business.
Atmosphere: 3
Food: 3
Service: 4
Rob Steevs
Use to be really great service when the original crew was there when 1st. Opened and managed by Viki it was 5 ⭐⭐⭐⭐⭐ but now 1 ⭐is to much. The food is not good service is terrible the management is worst then terrible. There only as good as there leader and that's to great..their as slow as death there rude don't smile not friendly at all. It's sad cuz it use to be a great friendly ppl. good food, coffee was the best & service was fast. But not no more.. use to be very clean but not no more.. and Tim''s is suppose to be a coffee shop not a restaurant & sadly the ppl. That just want a coffee & a donut has to wait for ppl. That want to use it as a restaurant & not what it should be a coffee shop. If u want a meal go to a restaurant not coffee shop. Pretty bad when I can go to McDonald's and get or A&W witch is a restaurant &/or fast food place to get my coffee way quicker then I can at what is suppose to be a coffee shop. I never thought I'd ever see the day that Tim Hortons would be serving Pizza. What's next hamburgers and french fries.. I think u should slow down on all these different kinds of food so the ppl. That just want A coffee & don't have time to wit for other ppl. Ordering meals or make a 2nd. Line or ppl. That are just there for the coffee & also stop coming up with these stupid ideas that keeps slowing down ur service like making coffee one at a time cuz u put ur coffee in a threesome witch is slowing down every part of making a cup of coffee...it's much better if u can pour the coffee: stir at the same time.
Atmosphere: 2
Food: 1
Service: 1
Kusai B
I went in person and I asked lady if they had white hot chocolate and she said yes and they still give me the wrong order. They give me regular hot chocolate and their excuse is maybe she didn’t hear me. Than why say yes that you have white hot chocolate and give me wrong order. This is why I don’t like going to Tim’s.
Service: 1
Kenneth Hawke
This Tim's in run down and needs to be renovated
This Tim's needs better staff members that know what excellent customer service
Great customer service friendly and fast
was in again today and great service again very clean
Typical mediocre coffee, but the early morning staff are phenomenal. Fast, friendly and consistent.
I like Tim Hortons. I like the coffee especially, but sometimes I go there and I order more than just coffee through the drive thru. They repeat back the order to me to make sure it's right. And that part works fine, and they do get it right. The problem happens somewhere in between there, where the people making the order don't make what I asked for and what was repeated back to me. So once again today, I got home with my order and only realized that then when I gave the black tea to my mother-in-law that it was a black coffee. This happens all the time!!! This is probably the most frequent problem. You ask for a black tea, they give you a black coffee. This happens all the time at this Tim. Hortons, when is it going to stop? When are you going to train your employees? Not to make mistakes like this. I can't just turn around and go back to the coffee shop. It costs me money in fuel to do that.... I guess order accuracy is not important.
UPDATE:
Got the typical canned response from the Owner which tells you to go to Tim Hortons Guest Care. When the Owner doesn't want to deal with it personnaly, this is what they do... Pass the buck and nothing changes
Great coffee great donuts!
Donuts were not glazed and dry. Service was extremely slow at the front counter.
I do all my orders through drive-through, but the service is really really bad The staff that you have working there cannot speak English or understand English very good, which makes it very very frustrating when you’re trying to order and when you do order 80% of the time, my coffee is made wrong I’m at the point where before I pull away from the drive-through I have to check to make sure it’s milk and cream. I get awful sick when I have cream so I’m constantly passing back my coffee to have them make it again and when it comes to the sugar, the machine is always off kilter so at this point, I waste more time going through the drive-through prior to work when I have to keep repeating myself for just a coffee it starts my day off frustrated and upset because of the service
Best coffee in the city great service
Ordered one of their new pistachio lattes, got about a third done before it started leaving a weird feeling in my mouth so i took the cap off and saw how greasy and disgusting it was inside. Thick layer of grease built up in my cup and in the drink itself.. I couldnt finish any more of it. It was over 5$ for a large which was absurd to begin with. Go literally anywhere else for better coffee and service. Deleting my app and never going again
Regular tim hortons, staff that served me was very nice. Would go again if I pass by!
It’s great, amazing service!
Restaurantji Recommends
I got bad experience with guy named Chirug while in Drive through on 22nd. He couldn’t understand what I was speakin. I heard him laughing on my African accent, I won’t tolerate this
Well most of the time it is good but there are 50 ^% of the time there's 4 people just standing around doing nothing but talking to each other while there is like 6 to 10 people waiting to be served not professional business.
Atmosphere: 3
Food: 3
Service: 4
Use to be really great service when the original crew was there when 1st. Opened and managed by Viki it was 5 ⭐⭐⭐⭐⭐ but now 1 ⭐is to much. The food is not good service is terrible the management is worst then terrible. There only as good as there leader and that's to great..their as slow as death there rude don't smile not friendly at all. It's sad cuz it use to be a great friendly ppl. good food, coffee was the best & service was fast. But not no more.. use to be very clean but not no more.. and Tim''s is suppose to be a coffee shop not a restaurant & sadly the ppl. That just want a coffee & a donut has to wait for ppl. That want to use it as a restaurant & not what it should be a coffee shop. If u want a meal go to a restaurant not coffee shop. Pretty bad when I can go to McDonald's and get or A&W witch is a restaurant &/or fast food place to get my coffee way quicker then I can at what is suppose to be a coffee shop. I never thought I'd ever see the day that Tim Hortons would be serving Pizza. What's next hamburgers and french fries.. I think u should slow down on all these different kinds of food so the ppl. That just want A coffee & don't have time to wit for other ppl. Ordering meals or make a 2nd. Line or ppl. That are just there for the coffee & also stop coming up with these stupid ideas that keeps slowing down ur service like making coffee one at a time cuz u put ur coffee in a threesome witch is slowing down every part of making a cup of coffee...it's much better if u can pour the coffee: stir at the same time.
Atmosphere: 2
Food: 1
Service: 1
I went in person and I asked lady if they had white hot chocolate and she said yes and they still give me the wrong order. They give me regular hot chocolate and their excuse is maybe she didn’t hear me. Than why say yes that you have white hot chocolate and give me wrong order. This is why I don’t like going to Tim’s.
Service: 1
This Tim's in run down and needs to be renovated
This Tim's needs better staff members that know what excellent customer service
Atmosphere: 1
Food: 1
Service: 1
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