All staff are friendly & accomodating:) Thank you KFC Lancaster!
Atmosphere: 5
Food: 5
Service: 5
Margaret Thatcher
I just had one of the most frustrating fast-food experiences I’ve had in a long time at KFC.
I pulled up about 30 minutes before closing (around 11:30 PM). The posted hours say midnight. I sat at the drive-thru speaker with my car off, heat off, getting colder by the minute — and nobody answered. I could clearly see an employee inside working the register, but I was left sitting there for 5–10 minutes with zero acknowledgment.
Eventually I drove up to the window because I genuinely thought maybe the speaker was broken (it was glitching and looked half-dead anyway). The employee unlocked the window and casually said they were “closing.” When I mentioned that the posted hours say midnight, she said they just “close up early at night.”
So… are you open or not?
After that, suddenly they were “open” and asking if I wanted food. The whole interaction felt disorganized and awkward, like I wasn’t supposed to be there even though I arrived well before closing. Ordering was confusing, pricing wasn’t clearly explained, and it felt like I was inconveniencing them just by showing up during business hours.
Let’s be clear: this isn’t just about one employee. This feels like a management problem. If staff are underpaid, understaffed, or pressured to shut down early, that’s on ownership — not the customer. Don’t post midnight hours if you’re going to unofficially close 30 minutes early. That’s misleading and disrespectful to people who make the effort to come by.
I was fully prepared to spend $50–$60 tonight. Instead, I left irritated, cold, and questioning whether customer service even matters anymore.
If you’re going to be open, be open. If you’re going to close early, update your hours. But don’t leave customers sitting at a broken speaker in the cold wondering what’s going on.
Get it together.
Atmosphere: 1
Food: 1
Service: 1
Alex Murdoch
The food was as expected, but how is it that we waited over 25 minutes in the drive-through when there was only one other car? This was before the dinner rush, so I can't see why there would be any delay. After all that wait, we found that there was 1) no receipt in the bag, and 2) only one fork for two orders of routine.
Food: 3
Service: 1
Nheil Alvin Ingal
The food is so delicious, the staff are friendly and helpful. The ambiance is nice while eating. We will definitely come back and eat here again. I will also recommend this KFC store to my other friends. Kudos! 👍🏻👍🏻👍🏻👍🏻👍🏻
Atmosphere: 5
Food: 5
Service: 5
Theresa m
The staff couldn't care less about customers. They didn't apologize to A very kind man with a child whose order they lost and he patiently waited for over an hour. The chicken had more grease than the pot it cooked in. The whole experience was awful. Uber drivers told the staff off non stop and staff wouldn't even make eye contact.
Atmosphere: 3
Food: 1
Service: 1
Authentic Joe
Drive through order, get to the window to pay and the lady asked what I wanted , after my order was just taken clearly, and she kept asking what I wanted with my chicken, saying what with that and what with that over and over . I thought it was a joke at first, then realized she wasn't kidding, had no clue . Told me someone else took the order but it wasn't on the register. It's clear the staff are not trained and do not understand simply English. I won't be going there again.
Atmosphere: 1
Food: 1
Service: 1
hany sayed
Good food
Food: 5
Service: 5
Reggie Hernandez
My order was incomplete. I placed an online order for pick up. Went to the store to pick up and even asked the cashier if my order of extra gravy was in there. The cashier said it was in the box. When I come home, gravy was not there. Pls Check your orders before leaving the counter
Ordered online, said it would be ready in 15 minutes, waited over 1hr 30mins and still no food
Atmosphere: 2
Service: 1
James Carolan
Wow, I never purchased fron KFC in Saint John, it's boxing day and needed a dinner, Mary browns was closed , KFC chicken was horrible at best, we got 10 peice and nothing recognizable as what it was, coleslaw & fries were ok, the chicken was horrendous. Never again, how do they stay open.
Atmosphere: 3
Food: 1
Service: 3
Brody Hamm
Love the food, smell and workers at KFC fun place PS always look for the deals
Atmosphere: 5
Food: 5
Service: 5
Jody Dickens
Ordered two piece all white and got 2 greasy dark pieces
Good food and service!
Atmosphere: 5
Food: 5
Service: 5
All staff are friendly & accomodating:) Thank you KFC Lancaster!
Atmosphere: 5
Food: 5
Service: 5
I just had one of the most frustrating fast-food experiences I’ve had in a long time at KFC.
I pulled up about 30 minutes before closing (around 11:30 PM). The posted hours say midnight. I sat at the drive-thru speaker with my car off, heat off, getting colder by the minute — and nobody answered. I could clearly see an employee inside working the register, but I was left sitting there for 5–10 minutes with zero acknowledgment.
Eventually I drove up to the window because I genuinely thought maybe the speaker was broken (it was glitching and looked half-dead anyway). The employee unlocked the window and casually said they were “closing.” When I mentioned that the posted hours say midnight, she said they just “close up early at night.”
So… are you open or not?
After that, suddenly they were “open” and asking if I wanted food. The whole interaction felt disorganized and awkward, like I wasn’t supposed to be there even though I arrived well before closing. Ordering was confusing, pricing wasn’t clearly explained, and it felt like I was inconveniencing them just by showing up during business hours.
Let’s be clear: this isn’t just about one employee. This feels like a management problem. If staff are underpaid, understaffed, or pressured to shut down early, that’s on ownership — not the customer. Don’t post midnight hours if you’re going to unofficially close 30 minutes early. That’s misleading and disrespectful to people who make the effort to come by.
I was fully prepared to spend $50–$60 tonight. Instead, I left irritated, cold, and questioning whether customer service even matters anymore.
If you’re going to be open, be open. If you’re going to close early, update your hours. But don’t leave customers sitting at a broken speaker in the cold wondering what’s going on.
Get it together.
Atmosphere: 1
Food: 1
Service: 1
The food was as expected, but how is it that we waited over 25 minutes in the drive-through when there was only one other car? This was before the dinner rush, so I can't see why there would be any delay. After all that wait, we found that there was 1) no receipt in the bag, and 2) only one fork for two orders of routine.
Food: 3
Service: 1
The food is so delicious, the staff are friendly and helpful. The ambiance is nice while eating. We will definitely come back and eat here again. I will also recommend this KFC store to my other friends. Kudos! 👍🏻👍🏻👍🏻👍🏻👍🏻
Atmosphere: 5
Food: 5
Service: 5
The staff couldn't care less about customers. They didn't apologize to A very kind man with a child whose order they lost and he patiently waited for over an hour. The chicken had more grease than the pot it cooked in. The whole experience was awful. Uber drivers told the staff off non stop and staff wouldn't even make eye contact.
Atmosphere: 3
Food: 1
Service: 1
Drive through order, get to the window to pay and the lady asked what I wanted , after my order was just taken clearly, and she kept asking what I wanted with my chicken, saying what with that and what with that over and over . I thought it was a joke at first, then realized she wasn't kidding, had no clue . Told me someone else took the order but it wasn't on the register. It's clear the staff are not trained and do not understand simply English. I won't be going there again.
Atmosphere: 1
Food: 1
Service: 1
Good food
Food: 5
Service: 5
My order was incomplete. I placed an online order for pick up. Went to the store to pick up and even asked the cashier if my order of extra gravy was in there. The cashier said it was in the box. When I come home, gravy was not there. Pls Check your orders before leaving the counter
Good food good staf
Restaurantji Recommends
Ordered online, said it would be ready in 15 minutes, waited over 1hr 30mins and still no food
Atmosphere: 2
Service: 1
Wow, I never purchased fron KFC in Saint John, it's boxing day and needed a dinner, Mary browns was closed , KFC chicken was horrible at best, we got 10 peice and nothing recognizable as what it was, coleslaw & fries were ok, the chicken was horrendous. Never again, how do they stay open.
Atmosphere: 3
Food: 1
Service: 3
Love the food, smell and workers at KFC fun place PS always look for the deals
Atmosphere: 5
Food: 5
Service: 5
Ordered two piece all white and got 2 greasy dark pieces
Atmosphere: 2
Food: 2
Service: 2
Everything was made properly and neatly
Atmosphere: 5
Food: 5
Service: 5
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