They refused to refund my money and points for an order that was misplaced due to a different location. I tried to call multiple times within a few minutes after placing the order on the app but they only picked up the phone when the order had been prepared. They said they they could not cancel the order when another branch and Mary Brown’s head office said they could. I ordered their batter box some time earlier when I was in St. John and the chicken and the taters also did not taste as good and underseasoned. I still want my money and points back as it’s criminal to take other people’s money with nothing in return.
Food: 3
Service: 1
Tamer Abdin
Absolutely one of the worst locations to order from, it happened a couple of times that I pick up an online order and after I leave I find a missing item, call the store and they apologize and say we will compensate you the next time, can’t get a refund through the app, absolutely inconvenient.
Atmosphere: 3
Food: 4
Service: 1
Tiljo T. Antony
The food at Mary Brown’s on Fairville is consistently tasty, and the service is generally quick. However, I feel the staff could be a bit more informative and take the time to explain things clearly when customers have questions. A bit more engagement would make the experience even better. Overall, it is a good spot for a quick bite with room for a little improvement in customer service.
Atmosphere: 4
Food: 5
Service: 4
Patty Childs
So tired of ordering French fries and always get taters, try calling for someone to answer is like pulling eye teeth.
Notorious
I grew up eating Mary browns and in my time living in Saint John I always went to this location regularly and was always given top tier service from Linda! She keeps that place running! 💪🏽
Atmosphere: 5
Food: 5
Service: 5
Sean Walton
Went in for lunch on Monday. Special order, done correctly, and the staff is extremely nice and helpful.
Atmosphere: 5
Food: 5
Service: 5
Josh Vautour
Managers don’t take complaints seriously
Josiah Crossman
Love their food, and they actually serve you instead of making you stand at the counter for 10 minutes without taking your order when it wasn't busy like popeyes did.
The store has been closing early. Online says 10pm we go n it is closed ugg update the store hour's
Atmosphere: 3
Food: 4
Service: 3
Nigel Clarke
Staff are always friendly, restaurant is very clean and food is always served to perfection! Have not had a bad visit at this location!
Atmosphere: 5
Food: 5
Service: 5
Mifta Ul Kadir
Too slow. If they don’t see you in the counter they gonna take forever to serve your food. I had to wait 15 minutes when restaurant was not busy. But foods are way better
They refused to refund my money and points for an order that was misplaced due to a different location. I tried to call multiple times within a few minutes after placing the order on the app but they only picked up the phone when the order had been prepared. They said they they could not cancel the order when another branch and Mary Brown’s head office said they could.
I ordered their batter box some time earlier when I was in St. John and the chicken and the taters also did not taste as good and underseasoned.
I still want my money and points back as it’s criminal to take other people’s money with nothing in return.
Food: 3
Service: 1
Absolutely one of the worst locations to order from, it happened a couple of times that I pick up an online order and after I leave I find a missing item, call the store and they apologize and say we will compensate you the next time, can’t get a refund through the app, absolutely inconvenient.
Atmosphere: 3
Food: 4
Service: 1
The food at Mary Brown’s on Fairville is consistently tasty, and the service is generally quick. However, I feel the staff could be a bit more informative and take the time to explain things clearly when customers have questions. A bit more engagement would make the experience even better. Overall, it is a good spot for a quick bite with room for a little improvement in customer service.
Atmosphere: 4
Food: 5
Service: 4
So tired of ordering French fries and always get taters, try calling for someone to answer is like pulling eye teeth.
I grew up eating Mary browns and in my time living in Saint John I always went to this location regularly and was always given top tier service from Linda! She keeps that place running! 💪🏽
Atmosphere: 5
Food: 5
Service: 5
Went in for lunch on Monday. Special order, done correctly, and the staff is extremely nice and helpful.
Atmosphere: 5
Food: 5
Service: 5
Managers don’t take complaints seriously
Love their food, and they actually serve you instead of making you stand at the counter for 10 minutes without taking your order when it wasn't busy like popeyes did.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chicken Tenders, Gravy
Always nice and helpful when ordering.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tenders
Better than KFC.
Food: 5
Service: 4
Restaurantji Recommends
Staff are so kind! Food is good! I love that the chicken doesn't drip with grease. Tastes great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tenders, Farm Fresh Potatoes
The store has been closing early. Online says 10pm we go n it is closed ugg update the store hour's
Atmosphere: 3
Food: 4
Service: 3
Staff are always friendly, restaurant is very clean and food is always served to perfection! Have not had a bad visit at this location!
Atmosphere: 5
Food: 5
Service: 5
Too slow. If they don’t see you in the counter they gonna take forever to serve your food. I had to wait 15 minutes when restaurant was not busy. But foods are way better
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Chicken Tenders, Gravy
Decent food and didn't take too long to make.
Parking: It's an odd shaped parking lot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gravy
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