Customer service was horrid. The guy working the drive thru talked to me like I had no brain in my head. Asked a simple question and got yelled at for it. Wont be coming back here any time soon wish I could rate them a 0 out of 5
Atmosphere: 1
Food: 1
Service: 1
James Carolan
Ordered Big Mac combo today, my only suggestion to people going to this location is check your order before you leave, I don't come often and it is McDonald's so I'm not expecting anything special but somebody knew what they just put in a box for a customer, On a side note, the bun was well toasted, Were is the beef !!
Atmosphere: 1
Food: 1
Service: 2
Steven “Plug it in” Cyr
Great place quick and very friendly
Atmosphere: 5
Food: 5
Service: 5
Gavin London
Been waiting in the drive-thru for half an hour and only 1 car was ahead of us and our order was wrong so we gotta wait again.
Food: 3
Service: 1
Lord Stanley (Lifepilot)
Hands down the worst McDonald’s experience of my life – Fairville location is an absolute nightmare. Went in for a simple breakfast on a weekday morning and ordered a Bacon ‘N Egg McMuffin. Waited OVER AN HOUR for one sandwich. The place wasn’t even understaffed – there were tons of employees buzzing around, literally tripping over each other behind the counter, but nobody seemed to have any clue what they were doing. Total chaos, zero coordination, like they’d never been trained at all. The lobby was packed with frustrated customers, drive-thru line was insane, and everyone was getting more and more upset. When my food finally came out, I asked for an espresso – “Machine’s down.” No apology, no alternative, just blank stares from the staff. Orders coming out wrong everywhere, people complaining loudly, and the employees looked completely lost and indifferent. Poorly managed doesn’t even begin to cover it. Avoid this location at all costs – go anywhere else. I’ll never come back here. Terrible from start to finish.
Atmosphere: 1
Food: 1
Service: 1
Brody Hamm
I got a grilled cheese and it was harder than a brick
Atmosphere: 1
Food: 1
Service: 1
Spencer Standring
Waited 15 minutes for food that was cold because the staff appeared to have no idea what they were doing. No apology either just appeared to be annoyed when I asked for my food. Do not recommend this location.
Atmosphere: 1
Food: 2
Service: 1
Eric Maxwell
The drive thru crew who was working December 11th at 9pm deserves a pat on the back. It’s service like this that will keep me rolling through those arches. I didn’t get a happy meal but I was pretty dang happy with the meal.
It was good and fast. Service was great and well organized
Atmosphere: 5
Food: 5
Service: 5
Mason Carr
They don’t listen at the speaker at all there’s always missing items and there was no one I Line and I still had to move to park this is unacceptable
Atmosphere: 1
Food: 2
Service: 1
mistressdaisi
40 minutes in the drive thru is unacceptable and the order was wrong
Atmosphere: 1
Food: 2
Service: 1
Rob Cormier
It seems that service fit those ordering at the front counter has become the lowest priority. Took 11 minutes of waiting before being served. It was a Friday evening and not very busy at the counter or the ordering screens. It also makes no sense to offer a plant based menu item without a plant based mayonnaise, or like sauce.
Customer service was horrid. The guy working the drive thru talked to me like I had no brain in my head. Asked a simple question and got yelled at for it. Wont be coming back here any time soon wish I could rate them a 0 out of 5
Atmosphere: 1
Food: 1
Service: 1
Ordered Big Mac combo today, my only suggestion to people going to this location is check your order before you leave, I don't come often and it is McDonald's so I'm not expecting anything special but somebody knew what they just put in a box for a customer, On a side note, the bun was well toasted, Were is the beef !!
Atmosphere: 1
Food: 1
Service: 2
Great place quick and very friendly
Atmosphere: 5
Food: 5
Service: 5
Been waiting in the drive-thru for half an hour and only 1 car was ahead of us and our order was wrong so we gotta wait again.
Food: 3
Service: 1
Hands down the worst McDonald’s experience of my life – Fairville location is an absolute nightmare.
Went in for a simple breakfast on a weekday morning and ordered a Bacon ‘N Egg McMuffin. Waited OVER AN HOUR for one sandwich. The place wasn’t even understaffed – there were tons of employees buzzing around, literally tripping over each other behind the counter, but nobody seemed to have any clue what they were doing. Total chaos, zero coordination, like they’d never been trained at all.
The lobby was packed with frustrated customers, drive-thru line was insane, and everyone was getting more and more upset. When my food finally came out, I asked for an espresso – “Machine’s down.” No apology, no alternative, just blank stares from the staff.
Orders coming out wrong everywhere, people complaining loudly, and the employees looked completely lost and indifferent. Poorly managed doesn’t even begin to cover it.
Avoid this location at all costs – go anywhere else. I’ll never come back here. Terrible from start to finish.
Atmosphere: 1
Food: 1
Service: 1
I got a grilled cheese and it was harder than a brick
Atmosphere: 1
Food: 1
Service: 1
Waited 15 minutes for food that was cold because the staff appeared to have no idea what they were doing. No apology either just appeared to be annoyed when I asked for my food. Do not recommend this location.
Atmosphere: 1
Food: 2
Service: 1
The drive thru crew who was working December 11th at 9pm deserves a pat on the back. It’s service like this that will keep me rolling through those arches. I didn’t get a happy meal but I was pretty dang happy with the meal.
Atmosphere: 5
Food: 5
Service: 5
Poor service and bad attitude
Fast, gets orders accurate, isn't rude.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
It was good and fast. Service was great and well organized
Atmosphere: 5
Food: 5
Service: 5
They don’t listen at the speaker at all there’s always missing items and there was no one I Line and I still had to move to park this is unacceptable
Atmosphere: 1
Food: 2
Service: 1
40 minutes in the drive thru is unacceptable and the order was wrong
Atmosphere: 1
Food: 2
Service: 1
It seems that service fit those ordering at the front counter has become the lowest priority. Took 11 minutes of waiting before being served. It was a Friday evening and not very busy at the counter or the ordering screens. It also makes no sense to offer a plant based menu item without a plant based mayonnaise, or like sauce.
Atmosphere: 3
Food: 2
Service: 1
Typical McDonald's dinner
Atmosphere: 4
Food: 4
Service: 4
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