This was the WORST subway I have ever been at like the cheese was not even melted when I toasted it and my cold cut meat was soggy and mushy when I opened it in my car 5 min after ordering
Atmosphere: 1
Food: 1
Service: 1
Sue Hogan
Always get great customer service. I always do the drive through on my way to work to get breakfast. Several times a month. Always friendly . Fantastic customer service. Thanks !
Atmosphere: 5
Food: 5
Service: 5
Debbie
Friendly staff, clean store.
Atmosphere: 5
Food: 4
Service: 5
Daniel
Speed does vary depending on time of day which is expected, or who is working, but overall pretty good regular experiences over the past few years. Keep it up!
Atmosphere: 4
Food: 5
Service: 4
Randall McLellan
Living close by to Tony Ratchfords west side Subway i eat there at least 3 times per week. I've been a fan of Subway since Jack McMaster brought the franchise to Saint John and am a friend of his son Peter who owns 4 Subway stores. Peter speaks very highly of the Tony the west franchise owner as did my older brother who taught him at UNB. Unfortunately last evening the place I was living suffered flood damage causing extensive damage to my belongings. I went to Subway to charge my phone and call Red Cross and 211 about emergency relief options. I had been up all night attempting to keep things from being destroyed by water damage and was hoping to take a minute and focus on mitigating my situation and was on the phone with Red Cross when Gills a Subway employee came an interrupted my phone conversation informing me that if I don't purchase anything I had to leave. It was obvious I was on the phone and informed this non Canadian employee that he was being rude. I say non Canadian not in a racist manner rather thinking its potentially a cultural issue as its definitely not the Canadian and even more so a maritime or Saint John manner of acting. I actually told him it would be ok if he called police and had me removed as I would welcome drawing attention to the way in which he was acting. If I was acting inappropriate or looked unkempt then I could understand but with an empty dining room as well I was appalled by his rudeness. I'm not one of these guys that is going to say ill never eat there again as that would be a lie and I have gotten to know some of the staff and find them excellent. Its only 60 bucks a week I spend there and they would not miss my business but I would miss Subway and staff such as Raymond and Sam whom are both excellent. I will avoid going there during Gills shifts and advise others to beware because he wasn't taught by his parents simple manners. I said to him discretion is the better part of Valor but that went over his head. I'm interested to read the response from the operations manager who Gill tells me administers the rules making sure staff follow them while abandoning discretion or common sense. After the night I had I can't say Fairville Blvd Subway was best represented this am and am left shaking my head thinking what is wrong with people today.
Sakura Bamboo
My rice bowl (chicken teriyaki) tasted horrible LOL It was cold, bitter and disgusting lol I gave 3 stars and not 1 just because the guy who works there, Chris (Filipino) was super nice, friendly and welcoming. He did his best but you can’t do much with these ingredients. If you are hungry, don’t order rice bawls, you better order a sandwich, because the taste of bread somehow masks the taste of other terrible ingredients 😅
Atmosphere: 5
Food: 1
Service: 5
Anne Arsenault
It's been a while since I was there last. They've certainly gone downhill. The quality was not good at all. First, the bread (white) was dry and tough. Then I asked for honey mustard sauce. Whatever he put on it was hot and spicy. I had to scrape what I could off it. Needless to say, I won't go back in a hurry. I used to love Subway. Everything was always so fresh. Sadly, not today. This was Subway #19010-0 in Saint John,NB.
I should add that this was at 6 pm, and there were no other customers in the store.
Atmosphere: 2
Food: 1
Service: 2
Jarrod Theriault
Went in to get breakfast. Worker was prepping bread to go into the oven and said he’ll be a second. After he started prepping the fifth pan without serving me, I realized my business wasn’t a priority to him so I walked out. Perhaps prepping should start before opening so employees are ready to prioritize customers.
Notorious
Staff give you death stares when you walk in, they will usually hide in the back peaking their heads out in hopes you leave but then they eventually give up and take your order… then they take their sweet time with it and are super rude. Skip is even worse they take an hour plus to make a sandwich?? Corporate needs to look into this location as there’s clearly a lot of other issues here
whatever young lady answered the phone on february 28th 2025 at around 2:10pm needs to get her attitude in check. i had called the store nearly 10 times and was hung up on without being spoke to, until she finally answered and then got mad at me for calling so many times while she had customers. when i explained i needed to cancel a mobile order, she told me that’s too bad because only she can do it and she had already made the food. and then lied and said it was already made by the time she got the first call. which can’t be true unless she made my 2 foot long sandwiches in 10 seconds, while apparently had other customers. this woman is doing too much for her minimum wage fast food job. lol
Evan May
This subway location has been the most consistent in the city, but today I got a sub and it was supposed to be toasted but was barely room temperature and all the sauce squeezed out when they folded the sub. Not impressed at all!
Roxy Gray
Only location I I eat at. West
Alex Davidson
Employee was rude and a started making a mobile while they were waiting on me. I will not return.
Atmosphere: 2
Food: 3
Service: 1
Benjamin Garvin
Ordered a chicken rancher sub a foot long pretzel and churro. The sandwich was delicious. The churro was so hard to bite through it felt like it was sitting out for a few days. The pretzel was the same way. It was cold and hard to chew. Won’t be going back anytime soon
This was the WORST subway I have ever been at like the cheese was not even melted when I toasted it and my cold cut meat was soggy and mushy when I opened it in my car 5 min after ordering
Atmosphere: 1
Food: 1
Service: 1
Always get great customer service. I always do the drive through on my way to work to get breakfast. Several times a month. Always friendly . Fantastic customer service. Thanks !
Atmosphere: 5
Food: 5
Service: 5
Friendly staff, clean store.
Atmosphere: 5
Food: 4
Service: 5
Speed does vary depending on time of day which is expected, or who is working, but overall pretty good regular experiences over the past few years. Keep it up!
Atmosphere: 4
Food: 5
Service: 4
Living close by to Tony Ratchfords west side Subway i eat there at least 3 times per week. I've been a fan of Subway since Jack McMaster brought the franchise to Saint John and am a friend of his son Peter who owns 4 Subway stores. Peter speaks very highly of the Tony the west franchise owner as did my older brother who taught him at UNB. Unfortunately last evening the place I was living suffered flood damage causing extensive damage to my belongings. I went to Subway to charge my phone and call Red Cross and 211 about emergency relief options. I had been up all night attempting to keep things from being destroyed by water damage and was hoping to take a minute and focus on mitigating my situation and was on the phone with Red Cross when Gills a Subway employee came an interrupted my phone conversation informing me that if I don't purchase anything I had to leave. It was obvious I was on the phone and informed this non Canadian employee that he was being rude. I say non Canadian not in a racist manner rather thinking its potentially a cultural issue as its definitely not the Canadian and even more so a maritime or Saint John manner of acting. I actually told him it would be ok if he called police and had me removed as I would welcome drawing attention to the way in which he was acting. If I was acting inappropriate or looked unkempt then I could understand but with an empty dining room as well I was appalled by his rudeness. I'm not one of these guys that is going to say ill never eat there again as that would be a lie and I have gotten to know some of the staff and find them excellent. Its only 60 bucks a week I spend there and they would not miss my business but I would miss Subway and staff such as Raymond and Sam whom are both excellent. I will avoid going there during Gills shifts and advise others to beware because he wasn't taught by his parents simple manners. I said to him discretion is the better part of Valor but that went over his head. I'm interested to read the response from the operations manager who Gill tells me administers the rules making sure staff follow them while abandoning discretion or common sense. After the night I had I can't say Fairville Blvd Subway was best represented this am and am left shaking my head thinking what is wrong with people today.
My rice bowl (chicken teriyaki) tasted horrible LOL It was cold, bitter and disgusting lol I gave 3 stars and not 1 just because the guy who works there, Chris (Filipino) was super nice, friendly and welcoming. He did his best but you can’t do much with these ingredients. If you are hungry, don’t order rice bawls, you better order a sandwich, because the taste of bread somehow masks the taste of other terrible ingredients 😅
Atmosphere: 5
Food: 1
Service: 5
It's been a while since I was there last. They've certainly gone downhill. The quality was not good at all. First, the bread (white) was dry and tough. Then I asked for honey mustard sauce. Whatever he put on it was hot and spicy. I had to scrape what I could off it. Needless to say, I won't go back in a hurry. I used to love Subway. Everything was always so fresh. Sadly, not today.
This was Subway #19010-0 in Saint John,NB.
I should add that this was at 6 pm, and there were no other customers in the store.
Atmosphere: 2
Food: 1
Service: 2
Went in to get breakfast. Worker was prepping bread to go into the oven and said he’ll be a second. After he started prepping the fifth pan without serving me, I realized my business wasn’t a priority to him so I walked out. Perhaps prepping should start before opening so employees are ready to prioritize customers.
Staff give you death stares when you walk in, they will usually hide in the back peaking their heads out in hopes you leave but then they eventually give up and take your order… then they take their sweet time with it and are super rude. Skip is even worse they take an hour plus to make a sandwich?? Corporate needs to look into this location as there’s clearly a lot of other issues here
Rude staff i have ever seen at any subway
Restaurantji Recommends
whatever young lady answered the phone on february 28th 2025 at around 2:10pm needs to get her attitude in check. i had called the store nearly 10 times and was hung up on without being spoke to, until she finally answered and then got mad at me for calling so many times while she had customers. when i explained i needed to cancel a mobile order, she told me that’s too bad because only she can do it and she had already made the food. and then lied and said it was already made by the time she got the first call. which can’t be true unless she made my 2 foot long sandwiches in 10 seconds, while apparently had other customers. this woman is doing too much for her minimum wage fast food job. lol
This subway location has been the most consistent in the city, but today I got a sub and it was supposed to be toasted but was barely room temperature and all the sauce squeezed out when they folded the sub. Not impressed at all!
Only location I I eat at. West
Employee was rude and a started making a mobile while they were waiting on me. I will not return.
Atmosphere: 2
Food: 3
Service: 1
Ordered a chicken rancher sub a foot long pretzel and churro. The sandwich was delicious. The churro was so hard to bite through it felt like it was sitting out for a few days. The pretzel was the same way. It was cold and hard to chew. Won’t be going back anytime soon
Atmosphere: 1
Food: 1
Service: 3
Loading...