Thai Express Restaurant Saint John

I have eaten at many Thai Noodle Expresses all over Canada, and this particular location seems to struggle. It’s a shame, because it situated in a good location in Saint John’s East end, but seems to just be broken. Normally I wouldn’t write a bad review after one bad experience, but this is the second time I’ve tried to order from this location (with a lot of time in between visits) and they didn’t have a lot of the menu items available, which wasn’t a reflection of being sold-out either, otherwise it would be more understandable. This time I went in to order takeout and their display board menu was broken and sideways so you could not read it. The person working at the counter was good enough to tell me to scan the QR code to get the menu. When I was ready to make my order everything I tried to order wasn’t available, and no longer offered. It would’ve been nice if he had mentioned that the menu wasn’t up-to-date when scanning the QR menu. Honestly, every item I tried to order they didn’t have. I left empty-handed and frustrated. The person at the counter seemed to be embarrassed, and it wasn’t necessarily his fault, but I just found it to be overall very unprofessional and I think whoever runs this location need to do a better job overall, and be better prepared to serve their. customers.

Atmosphere: 3

Service: 2

Food was good, the staff were good, but the place needs a deep clean in the lobby.

Atmosphere: 2

Food: 4

Service: 4

Recommended dishes: Mini Chicken Soup & Bottled Drink Combo

We just ordered the pad Thai, vegan and received the food without tofu. Tofu is written on the menu as one of the ingredients that comes with the pad Thai. We asked, and the staff said that management said that they cannot add tofu unless the customer asks specifically for the tofu. What an odd way to do business. Also, for two piles of soupy noodles with some veg, and two drinks we paid almost 37 bucks. Avoid this place.

Atmosphere: 4

Food: 1

Service: 1

I have been here for couple times and I have to say it is the best Thai food restaurant here. Every time we ordered beef fried rice and beef fried noodle. Perfect taste and excellent service. Boys here are so nice to customers 5/5

Atmosphere: 5

Food: 5

Service: 5

The food quality is acceptably par level, but the service is beyond my expectation - the staff is not friendly and just like robot waiting and intend to gain more money from the transaction. The surroundings of the dining is so lousy - dirt all around

Parking: Small limited space available for customers

Atmosphere: 2

Food: 3

Service: 1

Recommended dishes: Thaï Soup

Skip This One Too. Lol. Sigh, It Was A Bad Food Day.

Atmosphere: 1

Food: 3

Service: 3

Ordered a chicken pad Thai and there was not a single piece of chicken or tofu in it! Not worth $16.50 for a bowl of spicy noodles and no protein. Quite disappointed…

Mmm...Shrimp stir fry with peanut flavor medium spicy...

Atmosphere: 5

Food: 5

Service: 5

friendly staff，strongly recommend pad thai.

Atmosphere: 5

Food: 5

Service: 5

The guy at the counter who took my order was super rude. I have been to numerous Thai restaurants. The pad thai I had at this location was by far the worst. Fried rice was mediocre at best. I should have looked at the previous reviews but i had already ordered and paid.

Atmosphere: 3

Food: 2

Service: 1

Food is great, zero complaints there. Usually the service is quick and fine, the few times I have been there. Today, however, I went on my lunch break (I work in the same building) and there were two people ahead of me whose orders were messed up (one was a pick up so should have already been finished but had to be fixed) so bad I didn't have time to order and receive my food before my break was over, so I had to just leave without ordering. The two workers didn't seem to know at all what was going on and seemed very confused. Very disappointed because I really enjoy the food.

Atmosphere: 2

Food: 4

Service: 2

1 star due to the rude staff who was so sarcastic after asking a simple question. Food was really mediocre for the price. It really felt like customers were unwanted there. Do better!

Atmosphere: 1

Food: 1

Service: 1

They close early, employees don't follow posted store hours

Atmosphere: 1

Food: 2

Service: 1

The food was delicious. But the place needs a little TLC. The workers didn’t go over the top, but they did sit up as soon as we came to the counter. And the area was okay. But could definitely use a good deep cleaning. Especially the bathroom. Overall, 3/5 cause I can see the potential it has. They just need a little more initiative.

Atmosphere: 2

Food: 5

Service: 3

Recommended dishes: Pad Thai Noodles

Food is always good. Service was OK, but the restaurant looked awful. Out of order signs everywhere, dirty, the bathroom smelled horrible.

Atmosphere: 2

Food: 4

Service: 3

Recommended dishes: Pad Thai Noodles, General Thai Chicken