I am writing to raise a serious complaint regarding an incident that took place at one of your locations. I ordered an Everything Bagel toasted with butter and herb & garlic cream cheese. Halfway through eating it, I discovered a chunk of meat inside the bagel.
As a Muslim, I strictly avoid non-halal food, and this incident is extremely distressing. This is not a minor matter of quality control; it reflects a severe lapse in food handling standards. In a country where people from diverse faiths and dietary restrictions rely on safe service, such cross-contamination demonstrates either negligence or a complete disregard for customer needs.
This experience has left me deeply concerned about the practices being followed at your restaurants.
Atmosphere: 5
Food: 1
Service: 5
Paula O'Brien
Very busy location, having a wait for the drinks
Atmosphere: 5
Food: 5
Service: 4
Chris Steele (Ethan Hines)
Great place to get your coffee fix and hang out with friends. Near Lancaster mall. If you're lucky you might see the train go by.
Atmosphere: 5
Food: 5
Service: 5
Kaleb Levesque
The manager is wonderful,
Atmosphere: 5
Food: 5
Service: 5
Kyle Campbell
Coffee and 10 pack timbits
thierryluka “Guyto” verna
Great service great price
Atmosphere: 5
Food: 5
Service: 5
Kirandeep Kaur
I went to the tim Hortons other day, staff is very helpful and nice. Window person I don’t remember her name but she fixed up my mobile app and she made my day with her smile. Very friendly and fast service.
Atmosphere: 5
Food: 5
Service: 5
Navneet Kaur
Great spot fast and quick
Atmosphere: 5
Food: 5
Service: 5
Shivjeet Singh
I’m a regular customer. I come here every morning to grab my triple triple steep tea, and I must to say that the time to prepare my order has been reduced to a great extent. I really appreciate the all hard working team, who always deals with me in a perfect manner, eye-contact and with a great smile. I definitely recommend this fast service place to everyone. I love this place because of quick and accurate service. Good luck team !
Atmosphere: 5
Food: 5
Service: 5
Skye Harvey
I went to Tim’s Hortons the other day the staff was very nice and hopefully with my order and the store was very cleaned when I went in.
Vegetarian options: They have many vegetarian options I seen on the menu and different types of milks too
Parking: There is alot of free parking in front and on the side of the store
I am writing to raise a serious complaint regarding an incident that took place at one of your locations. I ordered an Everything Bagel toasted with butter and herb & garlic cream cheese. Halfway through eating it, I discovered a chunk of meat inside the bagel.
As a Muslim, I strictly avoid non-halal food, and this incident is extremely distressing. This is not a minor matter of quality control; it reflects a severe lapse in food handling standards. In a country where people from diverse faiths and dietary restrictions rely on safe service, such cross-contamination demonstrates either negligence or a complete disregard for customer needs.
This experience has left me deeply concerned about the practices being followed at your restaurants.
Atmosphere: 5
Food: 1
Service: 5
Very busy location, having a wait for the drinks
Atmosphere: 5
Food: 5
Service: 4
Great place to get your coffee fix and hang out with friends. Near Lancaster mall. If you're lucky you might see the train go by.
Atmosphere: 5
Food: 5
Service: 5
The manager is wonderful,
Atmosphere: 5
Food: 5
Service: 5
Coffee and 10 pack timbits
Great service great price
Atmosphere: 5
Food: 5
Service: 5
I went to the tim Hortons other day, staff is very helpful and nice. Window person I don’t remember her name but she fixed up my mobile app and she made my day with her smile. Very friendly and fast service.
Atmosphere: 5
Food: 5
Service: 5
Great spot fast and quick
Atmosphere: 5
Food: 5
Service: 5
I’m a regular customer. I come here every morning to grab my triple triple steep tea, and I must to say that the time to prepare my order has been reduced to a great extent. I really appreciate the all hard working team, who always deals with me in a perfect manner, eye-contact and with a great smile. I definitely recommend this fast service place to everyone. I love this place because of quick and accurate service.
Good luck team !
Atmosphere: 5
Food: 5
Service: 5
I went to Tim’s Hortons the other day the staff was very nice and hopefully with my order and the store was very cleaned when I went in.
Vegetarian options: They have many vegetarian options I seen on the menu and different types of milks too
Parking: There is alot of free parking in front and on the side of the store
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie, Sausage Breakfast Sandwich
Restaurantji Recommends
Not too busy. Enjoyed a Hot Chocolate on a cold morning!
Parking: Lots of parking available.
Wheelchair accessibility: Automatic doors, and easy access.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vanilla Dip Donuts, Boston Cream Donuts, Hash Brown, Croissant with Nutella, Sausage Breakfast Sandwich, Honey Dip Donuts, Wild Blueberry Muffins
The flat bread was cold, wedges overcooked
Food: 1
Not what it used to be
Atmosphere: 1
Service: 1
Bad rice in cilantro lime chicken bowl tastes bad even not eatable but they remade it so it was settled
Very busy hard working staff, Exceptionally kind and courteous to customers.
Atmosphere: 4
Food: 4
Service: 5
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