I waited a week to post for time to cool off. I went to the drive thru. Placed my order. Drove to the window. Handed my payment to the cashier. Then all hell broke loose. Cashier was holding the large cup of Dr Pepper with no ice... from the bottom. My hand bearly touched the cup and she let go of the cup, causing the cup to fall hitting on the edge of my door causing the lid that was not completely on to pop off spilling almost half in my lap soaking my clothes, sitting in soaked bra and underwear, pant and shirt, trying to still catch the cup having it splash into the gear shifter, cup holder, splashing on to the passenger seat, door, windshield, floor. I was furious she just smiled and closed the window and started to make me a new drink, I was screaming for her to open the window she did and tried to hand me a new drink , I told her I wanted napkins not more drink, I did ask her how stupid she was not thinking I would need some thing to clean the mess she had just created. She handed me 4. Yes 4 tiny napkins to clean up 20oz of drink, entire cup was empted in my car. Finally, Carol, the manager, came to the window to see what was wrong and tried to hand my food out the window. She said sorry but did nothing to help remedy the problem. I ended up having to return home reshower, change clothes, and spend hours shampooing the seats, washing every inch of the interior of my car. Which has NEVER been eaten in. I'm so disappointed in the lack of customer service. You would think after an accident like that, you would have offered to clean the mess. Not leave my stuck with cleaning the mistake the cashier made. It is the cashiers job to make sure the customer has hands securely on the drink before you let go. I will never have this happen again she ruined the drive-thru. I will never trust anyone else handing drinks to me.
Service: 1
Katina Williams
Wonderful service and food. Had to ring the bell. MANAGER Carol Carpenter won LOTS OF AWARDS
Atmosphere: 5
Food: 5
Service: 5
Adam Stirewalt
To expensive for what u get.
Atmosphere: 4
Food: 3
Service: 5
Pamala Milton
Used the drive-through. Lady was very friendly and nice. Got the roast beef gyro and it has become my favorite sandwich! Love it! My husband wishes you would keep the fish sandwich!
Food: 5
Service: 5
Recommended dishes: Roast Beef, Curly Fries
Chip Senn
I don't know what's changed, but Arby's has been knocking it out of the park lately. The food quality is better than it was, and the flavors seem to be enhanced somehow. The addition of crinkle fries in the last year or so is what brought me back, but I keep coming back for it all. Good job, Arby's! ?
The drive-thru lady was one of a kind. Funny, sweet and very nice. Even if the food wasn't that great, it was good just saying, it'd be worth having an interaction with someone so nice.
We did drive thru. the lady was awesome. They wanted to make sure my chicken tenders were fresh. I personally don't like Arby's, but the string fries and chicken tenders were amazing. The atmosphere didn't apply to us.
Arby's is constantly good in Albemarle. The dining room is fairly clean on most occasions. The restrooms are not unkept. The access to the parking lot from the highway is quirky. Your atder is prepared fresh and fast on most occasions.Try the Arby's cheeseburger. It's tasty. Their other selections are good, too.I pay about $10 for a drink and sandwitch with no sides.This Arby's location is one of only a few fast food places in town that I recommend.
I waited a week to post for time to cool off.
I went to the drive thru.
Placed my order.
Drove to the window.
Handed my payment to the cashier.
Then all hell broke loose.
Cashier was holding the large cup of Dr Pepper with no ice... from the bottom. My hand bearly touched the cup and she let go of the cup, causing the cup to fall hitting on the edge of my door causing the lid that was not completely on to pop off spilling almost half in my lap soaking my clothes, sitting in soaked bra and underwear, pant and shirt, trying to still catch the cup having it splash into the gear shifter, cup holder, splashing on to the passenger seat, door, windshield, floor. I was furious she just smiled and closed the window and started to make me a new drink, I was screaming for her to open the window she did and tried to hand me a new drink , I told her I wanted napkins not more drink, I did ask her how stupid she was not thinking I would need some thing to clean the mess she had just created. She handed me 4. Yes 4 tiny napkins to clean up 20oz of drink, entire cup was empted in my car. Finally, Carol, the manager, came to the window to see what was wrong and tried to hand my food out the window. She said sorry but did nothing to help remedy the problem. I ended up having to return home reshower, change clothes, and spend hours shampooing the seats, washing every inch of the interior of my car. Which has NEVER been eaten in. I'm so disappointed in the lack of customer service. You would think after an accident like that, you would have offered to clean the mess. Not leave my stuck with cleaning the mistake the cashier made. It is the cashiers job to make sure the customer has hands securely on the drink before you let go. I will never have this happen again she ruined the drive-thru. I will never trust anyone else handing drinks to me.
Service: 1
Wonderful service and food. Had to ring the bell. MANAGER Carol Carpenter won LOTS OF AWARDS
Atmosphere: 5
Food: 5
Service: 5
To expensive for what u get.
Atmosphere: 4
Food: 3
Service: 5
Used the drive-through. Lady was very friendly and nice. Got the roast beef gyro and it has become my favorite sandwich! Love it! My husband wishes you would keep the fish sandwich!
Food: 5
Service: 5
Recommended dishes: Roast Beef, Curly Fries
I don't know what's changed, but Arby's has been knocking it out of the park lately. The food quality is better than it was, and the flavors seem to be enhanced somehow. The addition of crinkle fries in the last year or so is what brought me back, but I keep coming back for it all.
Good job, Arby's! ?
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Smokehouse Brisket, French Dip, Classic Roast Beef, Double Roast Beef, Reuben
The drive-thru lady was one of a kind. Funny, sweet and very nice. Even if the food wasn't that great, it was good just saying, it'd be worth having an interaction with someone so nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tenders, Roast Beef, Curly Fries, Classic Roast Beef
Always fresh and delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Always fresh and delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
We did drive thru. the lady was awesome. They wanted to make sure my chicken tenders were fresh. I personally don't like Arby's, but the string fries and chicken tenders were amazing. The atmosphere didn't apply to us.
Food: 3
Service: 5
Recommended dishes: Chicken Tenders, Curly Fries Large, Arby's Signature Sandwiches
Grabbed a quick snack on the
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Nice and easy transaction. Got the food correctly and was treated nicely by the young man who was behind the counter. Fast and accurate.
Atmosphere: 5
Food: 5
Service: 5
Great service!
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Roast Beef, Curly Fries
Fast food Turkey wrap was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries, Classic Roast Chicken Sandwich
Arby's is constantly good in Albemarle. The dining room is fairly clean on most occasions. The restrooms are not unkept. The access to the parking lot from the highway is quirky. Your atder is prepared fresh and fast on most occasions.Try the Arby's cheeseburger. It's tasty. Their other selections are good, too.I pay about $10 for a drink and sandwitch with no sides.This Arby's location is one of only a few fast food places in town that I recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Greek Gyro, French Dip, Roast Beef, Classic Roast Beef
Arby's in Albemarle is a great experience! Friendly
Atmosphere: 5
Food: 5
Service: 5
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