I do not have a Papa John's in my town so have to drive 25 minutes. I placed an order to pickup at 4:15pm and at 3:55 I checked the progress and it said ready for pickup. I don't know how long it had been ready before I checked.By the time I picked it up and drove home it would be 45 minutes at least that it had been sitting. Please consider that people place orders for a specific time for a reason. I understand that times can't be perfect but 20mins or more isn't acceptable. With that being said, the pizza was good, the restaurant clean and the staff friendly.
Atmosphere: 3
Food: 4
Service: 2
Kiara Mcbride
Poor customer service. Pizza was burnt and couldn't eat it; manager hung up while having me on hold.
Andrea Harvey
Order was lost
Atmosphere: 1
Food: 1
Service: 1
Penny Tylka-McCort
Charlie and Andrew are exceptional teammates! Their kindness, consideration and problem solving when there was a hiccup with my order when ordering from the app is to be commended! My pizza was delicious!
Atmosphere: 5
Food: 5
Service: 5
Trenton Tucker
It would be nice if y'all hire people who speak English so they don't mess up every ones orders
Atmosphere: 1
Food: 3
Service: 2
Joseph Myers (Joe)
Everyone here is really cool and puts together a quality pizza super quickly!
Atmosphere: 3
Food: 5
Service: 5
Robert Bergquist
Best pizza I ever had - pepperoni salami banana peppers extra cheese extra sauce new York style medium 4-19-25 around 8:30 pm great job yous guys!!!!!!!!!!!!!!!!!!!
Food: 5
Service: 4
Danielle Larson
Walked in to pick up my dinner they’ve got rap music playing and they are vaping living it up the 8” tall fella and guy with super Curly hair and mustache (no hairnet) but I think ahh what ever it’s pizza I get home open the boxes I have a smashed garlic sauce and no cheese sticks I call up there and he said “I handed them to her” well I don’t know what was in that vape he was hitting by the boxing area but im a man very obviously he went off the name on the order and tried to lie to get out of fixing the mistake trash establishment with even more trash employees such a bad location I had to get another google account because I had ALREADY left a 1 star review for a similar issue a few years ago.
Naomi H.
Food was barely warm. Pizza had been sitting there forever and were waiting on boneless wings. The boneless wings barely had any sauce on them. Very disappointed in customer service at this location, my previous review from 3 years ago that I am writing over, my pizza was cold and my sauce was missing. I am assuming management has not got any better.
Valerie Hogue
placed an order for 8:15 pickup and got a call from someone at this store around 7:45 asking if we would be there by 8 because they’re locking the doors at 8 (they’re supposed to be open for hours longer). the employee or manager we spoke to was insanely rude and clearly lacked any customer service skills. we will not be coming back to this restaurant again.
We had 2 messed up orders and have proof. On Sept 1st we ordered delivery of a pizza, a papadilla, & wings with extra sauces; seen in photo. The driver delivered the wrong order, seen in photo and we called right away. The boxes didnt have our names on it. They have use the credit and said to call the store to get the order again another day because they were busy. We called a week later to order the same thing. The mananger was over the top rude. He first refused to deliver and said he couldnt find the order. Then, after delivering they again sent the wrong order, seen in photo on Sept 6th. Only one pizza. My girl called them again and the manager was very rude and accused us of lying on the phone. We explained that we had proof on the ring camera. He proceeded to scold her on the phone. The worst place. We dont even trust them to order from again. Stay away.
Atmosphere: 1
Food: 1
Service: 1
Deanna Harward
I just received the BEST customer service at Albemarle Papa John’s!!! Great service great pizza & breadsticks!!!
Atmosphere: 5
Food: 5
Service: 5
Jacob
No drink, no sauce, barely any toppings. Do not get delivery
I do not have a Papa John's in my town so have to drive 25 minutes. I placed an order to pickup at 4:15pm and at 3:55 I checked the progress and it said ready for pickup. I don't know how long it had been ready before I checked.By the time I picked it up and drove home it would be 45 minutes at least that it had been sitting. Please consider that people place orders for a specific time for a reason. I understand that times can't be perfect but 20mins or more isn't acceptable. With that being said, the pizza was good, the restaurant clean and the staff friendly.
Atmosphere: 3
Food: 4
Service: 2
Poor customer service. Pizza was burnt and couldn't eat it; manager hung up while having me on hold.
Order was lost
Atmosphere: 1
Food: 1
Service: 1
Charlie and Andrew are exceptional teammates! Their kindness, consideration and problem solving when there was a hiccup with my order when ordering from the app is to be commended! My pizza was delicious!
Atmosphere: 5
Food: 5
Service: 5
It would be nice if y'all hire people who speak English so they don't mess up every ones orders
Atmosphere: 1
Food: 3
Service: 2
Everyone here is really cool and puts together a quality pizza super quickly!
Atmosphere: 3
Food: 5
Service: 5
Best pizza I ever had - pepperoni salami banana peppers extra cheese extra sauce new York style medium 4-19-25 around 8:30 pm great job yous guys!!!!!!!!!!!!!!!!!!!
Food: 5
Service: 4
Walked in to pick up my dinner they’ve got rap music playing and they are vaping living it up the 8” tall fella and guy with super Curly hair and mustache (no hairnet) but I think ahh what ever it’s pizza I get home open the boxes I have a smashed garlic sauce and no cheese sticks I call up there and he said “I handed them to her” well I don’t know what was in that vape he was hitting by the boxing area but im a man very obviously he went off the name on the order and tried to lie to get out of fixing the mistake trash establishment with even more trash employees such a bad location I had to get another google account because I had ALREADY left a 1 star review for a similar issue a few years ago.
Food was barely warm. Pizza had been sitting there forever and were waiting on boneless wings. The boneless wings barely had any sauce on them. Very disappointed in customer service at this location, my previous review from
3 years ago that I am writing over, my pizza was cold and my sauce was missing. I am assuming management has not got any better.
placed an order for 8:15 pickup and got a call from someone at this store around 7:45 asking if we would be there by 8 because they’re locking the doors at 8 (they’re supposed to be open for hours longer). the employee or manager we spoke to was insanely rude and clearly lacked any customer service skills. we will not be coming back to this restaurant again.
Restaurantji Recommends
Amazing customer service great food awesome such friendly people, will be returning loves this place still the best pizza ever made!!!
Atmosphere: 5
Food: 5
Service: 5
Pretty much the only place I get pizza ever since moving to Albemarle. Great pizza, rad crew, never disappointed.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Pizza, Hawaiian BBQ Chicken Pizza
We had 2 messed up orders and have proof. On Sept 1st we ordered delivery of a pizza, a papadilla, & wings with extra sauces; seen in photo. The driver delivered the wrong order, seen in photo and we called right away. The boxes didnt have our names on it. They have use the credit and said to call the store to get the order again another day because they were busy. We called a week later to order the same thing. The mananger was over the top rude. He first refused to deliver and said he couldnt find the order. Then, after delivering they again sent the wrong order, seen in photo on Sept 6th. Only one pizza. My girl called them again and the manager was very rude and accused us of lying on the phone. We explained that we had proof on the ring camera. He proceeded to scold her on the phone. The worst place. We dont even trust them to order from again. Stay away.
Atmosphere: 1
Food: 1
Service: 1
I just received the BEST customer service at Albemarle Papa John’s!!! Great service great pizza & breadsticks!!!
Atmosphere: 5
Food: 5
Service: 5
No drink, no sauce, barely any toppings. Do not get delivery
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