I really hate that I have to post this. I have loved this place for years, but I have noticed recently that it has changed in such a negative way.
My husband and I went on a Wednesday night, we ordered bruschetta as an appetizer, I got shrimp Alfredo (which was $19.45) I asked for my shrimp to be cooked well done, and my husband ordered a hot Italian sub. Our bill for just the two of us came out a little over $50.
When my food came out, my shrimp was clearly undercooked. Not only was it not cooked well done, it was almost raw. There was no way for me to tell my waitress this, because as quickly as she dropped the food off, she ran away.
Many times during our meal, our waitress went MIA. At one point, she was gone for such a long amount of time we thought she left and went home. She finally came and dropped the check off and then run away from the table again, we could not find her to pay our bill so my husband went up to the front cash register and was told he could not pay there but that the waitress would take the payment at the table. When she FINALLY came back to the table before she took our bill, I showed her my shrimp and told her that they were very, very undercooked. *Through our meal, I ate around the shrimp and only ate the noodles* She then took my card went and ran it and came back to the table and said I talked to the manager, there's nothing we can do if you'd like to take your meal home with you. My husband told her you can keep the shrimp Alfredo, we don't need to take it home and there is no way we can cook shrimp with Alfredo sauce all over it at home, not to mention for an almost $20 dish, I shouldn't have to cook it myself. The manager did not do one thing about our bill, or my food. He just said he could remake the meal for me if he would like, but we were in a hurry to go pick our children up. Which we would have been able to do sooner if our waitress, I believe her name was Allison, would have been more attentive to us. I told the manager that we would absolutely not be back, he said he completely understood. I called the restaurant to speak to someone, all that I got was excuses, not an apology for the absolute disaster of a dinner/service we had.. I am so disappointed in this place... I can't imagine Santi would've allowed this, or allowed the manager to act in the way he did toward us about this problem, I have full confidence he would've done something about it.
Idk unfortunately we won't be back for another date night, we rarely get date night with 3 kids, we'd really prefer going somewhere that hospitality, customer service and pride is taken so that we can enjoy ourselves and our meal in the future.
Robitaille Mel
delicious pizza. first time trying and we'll definitely be back 😁😋❣️
finally a great pizza place for Albemarle!!! Thank you 😊
Bonnie Smith
Love our lunch specials, we get it often, never disappoints!
Food: 5
Service: 5
Recommended dishes: Gnocchi, Soup, Alfredo
Dee Jenkins
We ordered pizza and garlic knots. The pizza was delicious. Staff are very friendly and attentive. Very clean restaurant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Knots
Bill Staiano
Been customer from grand opening! Best Italian food in the area! Great management and server’s ?
We frequent this restaurant for lunch and dinner. Always a great meal and great service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Greek Salad, Calzone
Aint Noyb
Wheelchair accessibility: Ramp available.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Chicken Alfredo
Justin Chastain
The pizza was good!
Sherry Redwine
My family has ordered delivery from here a few times and we have loved every single item we've tried! The tiramisu is awesome and a good size for the price, the Caesar salad and the Italian bread are both perfect additions to the pastas and other entrees. Worth every penny!
This place was really nice! The staff was really nice and it was fast service! The bread and salad were good but the fettuccine Alfredo was not my favorite.
Worst Spaghetti I've ever tasted as well as five bucks for two whole Meatballs. Wild how much people think they're food Is worth. I am rather regretful I gave this place a try finally. No sauce on Spaghetti either which is the true villain. Never again to trust these High ratings. Had to edit this as the more I tasted the more upset I got for wasting about fifty bucks for two plates of Spaghetti. And four Meatballs.
Atmosphere: 1
Food: 1
Service: 1
Danielle Ortega
Love coming here! Food is delicious and staff is very friendly. Very cute decor inside with huge booths available, also has indoor and outside seating as well. Great place to bring the family for a great meal
Atmosphere: 5
Food: 5
Service: 5
Lori Palmer
Excellent food and service. Authentic Italian food. We go all the time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Stromboli, NY Style Cheese Pizza, Chicken Lasagna, BYO Stromboli, Build Your Own Stromboli
Paul Hinch
Garlic Alfredo with angel hair spaghetti . Peas and mushrooms. Thank me later!!! Excellent food and awesome owners!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Knots, Gnocchi, Soup, Chicken Parmesan, Calzone, Build Your Own Stromboli
Charles Ballaro
Food is always good here. Sometimes you have to wait a little while to get in, but it's worth the wait.
I really hate that I have to post this. I have loved this place for years, but I have noticed recently that it has changed in such a negative way. My husband and I went on a Wednesday night, we ordered bruschetta as an appetizer, I got shrimp Alfredo (which was $19.45) I asked for my shrimp to be cooked well done, and my husband ordered a hot Italian sub. Our bill for just the two of us came out a little over $50. When my food came out, my shrimp was clearly undercooked. Not only was it not cooked well done, it was almost raw. There was no way for me to tell my waitress this, because as quickly as she dropped the food off, she ran away. Many times during our meal, our waitress went MIA. At one point, she was gone for such a long amount of time we thought she left and went home. She finally came and dropped the check off and then run away from the table again, we could not find her to pay our bill so my husband went up to the front cash register and was told he could not pay there but that the waitress would take the payment at the table. When she FINALLY came back to the table before she took our bill, I showed her my shrimp and told her that they were very, very undercooked. *Through our meal, I ate around the shrimp and only ate the noodles* She then took my card went and ran it and came back to the table and said I talked to the manager, there's nothing we can do if you'd like to take your meal home with you. My husband told her you can keep the shrimp Alfredo, we don't need to take it home and there is no way we can cook shrimp with Alfredo sauce all over it at home, not to mention for an almost $20 dish, I shouldn't have to cook it myself. The manager did not do one thing about our bill, or my food. He just said he could remake the meal for me if he would like, but we were in a hurry to go pick our children up. Which we would have been able to do sooner if our waitress, I believe her name was Allison, would have been more attentive to us. I told the manager that we would absolutely not be back, he said he completely understood. I called the restaurant to speak to someone, all that I got was excuses, not an apology for the absolute disaster of a dinner/service we had.. I am so disappointed in this place... I can't imagine Santi would've allowed this, or allowed the manager to act in the way he did toward us about this problem, I have full confidence he would've done something about it. Idk unfortunately we won't be back for another date night, we rarely get date night with 3 kids, we'd really prefer going somewhere that hospitality, customer service and pride is taken so that we can enjoy ourselves and our meal in the future.
delicious pizza. first time trying and we'll definitely be back 😁😋❣️ finally a great pizza place for Albemarle!!! Thank you 😊
Love our lunch specials, we get it often, never disappoints!
Food: 5
Service: 5
Recommended dishes: Gnocchi, Soup, Alfredo
We ordered pizza and garlic knots. The pizza was delicious. Staff are very friendly and attentive. Very clean restaurant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Knots
Been customer from grand opening! Best Italian food in the area! Great management and server’s ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Calamari, Tiramisu, Chicken Capriccioso, Lobster Ravioli, Soup, Calzone
We frequent this restaurant for lunch and dinner. Always a great meal and great service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Greek Salad, Calzone
Wheelchair accessibility: Ramp available.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Chicken Alfredo
The pizza was good!
My family has ordered delivery from here a few times and we have loved every single item we've tried! The tiramisu is awesome and a good size for the price, the Caesar salad and the Italian bread are both perfect additions to the pastas and other entrees. Worth every penny!
Food: 5
Service: 5
Recommended dishes: Kid's Spaghetti with Meatballs, Chicken Lasagna, Toasted Ravioli, Alfredo, Calzone
This place was really nice! The staff was really nice and it was fast service! The bread and salad were good but the fettuccine Alfredo was not my favorite.
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
Worst Spaghetti I've ever tasted as well as five bucks for two whole Meatballs. Wild how much people think they're food Is worth. I am rather regretful I gave this place a try finally. No sauce on Spaghetti either which is the true villain. Never again to trust these High ratings. Had to edit this as the more I tasted the more upset I got for wasting about fifty bucks for two plates of Spaghetti. And four Meatballs.
Atmosphere: 1
Food: 1
Service: 1
Love coming here! Food is delicious and staff is very friendly. Very cute decor inside with huge booths available, also has indoor and outside seating as well. Great place to bring the family for a great meal
Atmosphere: 5
Food: 5
Service: 5
Excellent food and service. Authentic Italian food. We go all the time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Stromboli, NY Style Cheese Pizza, Chicken Lasagna, BYO Stromboli, Build Your Own Stromboli
Garlic Alfredo with angel hair spaghetti . Peas and mushrooms. Thank me later!!! Excellent food and awesome owners!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Knots, Gnocchi, Soup, Chicken Parmesan, Calzone, Build Your Own Stromboli
Food is always good here. Sometimes you have to wait a little while to get in, but it's worth the wait.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Wings, Garlic Knots, Bruschetta, Gelato, Sauce, Calzone
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