I'm not sure who hires these workers or who owns this place and is responsible for making the hiring decisions. But for starters I've used the mobile app recently 5 times and 4 of those times my order isnt correct. And when I nicely try to bring it to the workers attention, it's like I'm the problem and they always have attitudes. Ya'll need to do better about hiring the right kind of character because as of late, these people aren't it. Ya'll need to take a page out of the Chick-Fil-A playbook. I've never had a single problem with inaccurate orders or attitudes from their workers EVER.
Atmosphere: 1
Food: 3
Service: 1
Cordaro S
They gave me old chicken nuggets that have probably been sitting in the tray for two hours
Atmosphere: 1
Food: 1
Service: 1
Corvus Adolwulf
My wife went thru drivethru today and they completely ruined her order. On top of that the drivethru cashier was down right rude. She ignored her, made faces at her and refused to interact with her, at all. This is one of the sorriest Wendy's around. They need to fire the entire staff and start over.
Harper Riffle
The guy was super nice but there was no soap in the men’s room. The dispenser was just open on the counter. I wonder how the employees wash their hands
Atmosphere: 1
Service: 5
Kat Hurley
If I could rate a zero I would. every time I come here the employees are disrespectful and have attitude for no reason. Honestly, save your money and go somewhere that treats you like a person.
Atmosphere: 1
Food: 1
Service: 1
Richard Bauder
Biggie Bags hit the spot
Atmosphere: 5
Food: 5
Service: 5
khris k
Only issue I’ve ever had with this location is that the mobile app doesn’t work at the drive through? They said no one has come out to look or fix it. Then I ask for a receipt which they say that’s not working either? When is corporate going to send someone to help this location? I can’t use my app or use the receipt to add to my app?
Christina Moses
Did a mobile order was told to wait. No problem I understand. I have a problem when my son makes a noise a was told to wait again with attitude. That's when I lost it. Never have I ever in severe talked to someone that way. She back track what she did then told me to leave. Never getting anything had to cancel his order. Maybe instead of getting an attitude in the beginning at other people for being short staffed adjusted the attitude
Service: 1
Donna Sides
You need to retrain your employees that works at the drive thru. The one with 4 kids is very rude and needs to be fired.. I work for the public and she undoubtedly doesn’t know how to talk to the public. I will not be back at your Albemarle nc restaurant. Sorry sorry service😡😡
If you enjoy the rudest customer service, sloppy food and terrible attitudes come here!!
Atmosphere: 1
Food: 1
Service: 1
Jamie Lopez
Terrible customer service, staff is very rude.
Atmosphere: 1
Service: 1
Melanie St Germain
The service is questionable at best. The food is ok.
Atmosphere: 1
Food: 3
Service: 1
Wendy Hopkins
Literally left with the worst customer service experience EVER! It started with the Manager who had to take my order because the person who was suppose to be working the front was MIA. I received the cold shoulder attitude while asking if it was for Here or To Go (responded To Go and food was set on tray). I still said Thank You only to get no response and she just walked away. The Chili was unusually runny so I asked for a plastic bag as it was about to be put into a paper one once I repeated it was To Go. I did not want it to spill in my vehicle a d I got a glare for the inconvenience I guess. WOW! It seemed the whole crew was having a bad day or...just did not care how they were representing Wendy's. The community is Thankful for the location upgrade but all that doesn't matter if the folks working inside are lacking Customer Service Skills. Some training or firing should occur. Guess Richfield will get my business now.
Atmosphere: 1
Food: 2
Service: 1
Julie D
I'd give it a zero but it wasn't an option, waited in drive-thru 5 minutes which is fine. Ordered to use my mobile app to only be told I needed to come inside, okay strike one, go park. go inside, placed part of my order and she walked away to get that part of my order and then asked me if I was going to use my mobile app to be told I can't use it! Well. Why not? You just told me I needed to come inside. It's down!!! with an attitude. I explained that I was just told to come inside and she called me out on my attitude told her to keep my food and left the building. I I will not return to this location. You need to screen your employees further and give proper training on customer service!!!!!!! And get the app working or do away with it?.
It was not busy at all
Atmosphere: 5
Food: 5
Service: 4
I'm not sure who hires these workers or who owns this place and is responsible for making the hiring decisions. But for starters I've used the mobile app recently 5 times and 4 of those times my order isnt correct. And when I nicely try to bring it to the workers attention, it's like I'm the problem and they always have attitudes. Ya'll need to do better about hiring the right kind of character because as of late, these people aren't it. Ya'll need to take a page out of the Chick-Fil-A playbook. I've never had a single problem with inaccurate orders or attitudes from their workers EVER.
Atmosphere: 1
Food: 3
Service: 1
They gave me old chicken nuggets that have probably been sitting in the tray for two hours
Atmosphere: 1
Food: 1
Service: 1
My wife went thru drivethru today and they completely ruined her order. On top of that the drivethru cashier was down right rude. She ignored her, made faces at her and refused to interact with her, at all. This is one of the sorriest Wendy's around. They need to fire the entire staff and start over.
The guy was super nice but there was no soap in the men’s room. The dispenser was just open on the counter. I wonder how the employees wash their hands
Atmosphere: 1
Service: 5
If I could rate a zero I would. every time I come here the employees are disrespectful and have attitude for no reason. Honestly, save your money and go somewhere that treats you like a person.
Atmosphere: 1
Food: 1
Service: 1
Biggie Bags hit the spot
Atmosphere: 5
Food: 5
Service: 5
Only issue I’ve ever had with this location is that the mobile app doesn’t work at the drive through? They said no one has come out to look or fix it. Then I ask for a receipt which they say that’s not working either? When is corporate going to send someone to help this location? I can’t use my app or use the receipt to add to my app?
Did a mobile order was told to wait. No problem I understand. I have a problem when my son makes a noise a was told to wait again with attitude. That's when I lost it. Never have I ever in severe talked to someone that way. She back track what she did then told me to leave. Never getting anything had to cancel his order. Maybe instead of getting an attitude in the beginning at other people for being short staffed adjusted the attitude
Service: 1
You need to retrain your employees that works at the drive thru. The one with 4 kids is very rude and needs to be fired.. I work for the public and she undoubtedly doesn’t know how to talk to the public. I will not be back at your Albemarle nc restaurant. Sorry sorry service😡😡
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
If you enjoy the rudest customer service, sloppy food and terrible attitudes come here!!
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service, staff is very rude.
Atmosphere: 1
Service: 1
The service is questionable at best. The food is ok.
Atmosphere: 1
Food: 3
Service: 1
Literally left with the worst customer service experience EVER! It started with the Manager who had to take my order because the person who was suppose to be working the front was MIA. I received the cold shoulder attitude while asking if it was for Here or To Go (responded To Go and food was set on tray). I still said Thank You only to get no response and she just walked away. The Chili was unusually runny so I asked for a plastic bag as it was about to be put into a paper one once I repeated it was To Go. I did not want it to spill in my vehicle a d I got a glare for the inconvenience I guess. WOW! It seemed the whole crew was having a bad day or...just did not care how they were representing Wendy's. The community is Thankful for the location upgrade but all that doesn't matter if the folks working inside are lacking Customer Service Skills. Some training or firing should occur. Guess Richfield will get my business now.
Atmosphere: 1
Food: 2
Service: 1
I'd give it a zero but it wasn't an option, waited in drive-thru 5 minutes which is fine. Ordered to use my mobile app to only be told I needed to come inside, okay strike one, go park. go inside, placed part of my order and she walked away to get that part of my order and then asked me if I was going to use my mobile app to be told I can't use it! Well. Why not? You just told me I needed to come inside. It's down!!! with an attitude. I explained that I was just told to come inside and she called me out on my attitude told her to keep my food and left the building. I I will not return to this location. You need to screen your employees further and give proper training on customer service!!!!!!! And get the app working or do away with it?.
Atmosphere: 1
Service: 1
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