The food is good but the customer service is horrible. The chaser is not friendly and doesn't like to give receipts.
Ahjahne Blizzard
Fresh fish and Chitterlings was Good, Great Family Food
Chessie D
Empowering a Black-owned business is a transformative way to elevate the community, and this Word Tab family restaurant of Rocky Mount NC👩🏽🌾👨🏽🌾🧑🏽🍳is a beacon of excellence, serving mouthwatering catfish and trout with outstanding service. The chitterlings are banging too!! 👌 the ladies are so sweet with an unforgettable southern charm 💜 What you waiting for??? Hurry & 🏃🏽♀️➡️🏃🏽♀️➡️come get your plate today🍛!!!
Alexander Nuttall
This is a great place for home cooked food. Very nice people and excellent fried fish, chicken, yams, cole slaw, and many more excellent foods that are fresh not over saturated in old oil!
James Taylor
Today was my last time coming to this restaurant. I walked in to order food and was waiting to order after a few minutes another customer walken in and was immediately waited on after she took his order she then walked to the other end of the counter and started talking to the gentleman that was paying for his food leaving me still standing there waiting to order. The food is decent and I have been eating there 3 times a week for the last 5 months but today the service I got let me know they don't need my money and I will take my lunch else where
Holly Cooper
Review:
The food was truly delicious, but unfortunately, the service was disappointing, which significantly impacted our overall experience. We placed a large order over the phone, spending over $300, but several issues arose that made our experience far from satisfactory. 1. Missing Items: Our order was incomplete. Despite paying for all of the food, we didn’t receive our string beans, and when we asked about it, the response was dismissive. Additionally, we didn’t receive the correct amount of drinks we ordered. The lemonade and tea were served only half full, as though some had already been taken from the jug before being served to us. 2. Poor Customer Service: When we called to address the missing items, the person on the phone (who I believe was named Ruth) was unhelpful and had a negative attitude. I was hoping for a solution, especially given the inconvenience and the amount we had paid, but the response was frustrating. We were told the missing items would be delivered, but the lack of acknowledgment for the overall poor service was disheartening. 3. Pricing Issues: The price we were quoted over the phone was changed once we arrived, resulting in us paying more than initially discussed. This lack of consistency was frustrating and seemed unprofessional.
While Ruth did drive out to deliver the missing barbecue, the overall experience left a sour taste. The food was amazing, but the service and communication issues make it hard to recommend this place, especially for large events. It’s disappointing because we were hoping to build a long-term business relationship with them, but after this experience, we will be taking our business elsewhere.
I hope the restaurant takes these issues seriously, as with proper customer service, they could be much more successful.
Atmosphere: 1
Food: 5
Service: 1
Heather Andrews
What a wonderful establishment. The food is amazing, and the owners are beyond awesome. This was my first time here and was very pleased. Great atmosphere, and everyone was so friendly. If you haven't already eaten here. This place is a must. You definitely won't regret some good soul food!!! Plus, you do get a good portion on your plate!
Atmosphere: 5
Food: 5
Service: 5
kim sullivan
Everything was awesome
Steve Modlin
Maybe I'm just sentimental because this grill has been a long time fixture in the community. I stopped in after a long time away. The food is still great,the name and ownership has changed, but part of the original staff remains . Thanks "Hen"
Atmosphere: 4
Food: 4
Service: 4
Staley Printing
$13.80 for a 2 hot dog combo. They charge $1.90 for chili and $1.20 for slaw on the hot dog. Terrible service, Dogs came out loaded with onions after even after I told them not all the way. Mustard slaw and chili. Will never go back.
The food is good but the customer service is horrible. The chaser is not friendly and doesn't like to give receipts.
Fresh fish and Chitterlings was Good, Great Family Food
Empowering a Black-owned business is a transformative way to elevate the community, and this Word Tab family restaurant of Rocky Mount NC👩🏽🌾👨🏽🌾🧑🏽🍳is a beacon of excellence, serving mouthwatering catfish and trout with outstanding service. The chitterlings are banging too!! 👌 the ladies are so sweet with an unforgettable southern charm 💜
What you waiting for??? Hurry & 🏃🏽♀️➡️🏃🏽♀️➡️come get your plate today🍛!!!
This is a great place for home cooked food. Very nice people and excellent fried fish, chicken, yams, cole slaw, and many more excellent foods that are fresh not over saturated in old oil!
Today was my last time coming to this restaurant. I walked in to order food and was waiting to order after a few minutes another customer walken in and was immediately waited on after she took his order she then walked to the other end of the counter and started talking to the gentleman that was paying for his food leaving me still standing there waiting to order. The food is decent and I have been eating there 3 times a week for the last 5 months but today the service I got let me know they don't need my money and I will take my lunch else where
Review:
The food was truly delicious, but unfortunately, the service was disappointing, which significantly impacted our overall experience. We placed a large order over the phone, spending over $300, but several issues arose that made our experience far from satisfactory.
1. Missing Items: Our order was incomplete. Despite paying for all of the food, we didn’t receive our string beans, and when we asked about it, the response was dismissive. Additionally, we didn’t receive the correct amount of drinks we ordered. The lemonade and tea were served only half full, as though some had already been taken from the jug before being served to us.
2. Poor Customer Service: When we called to address the missing items, the person on the phone (who I believe was named Ruth) was unhelpful and had a negative attitude. I was hoping for a solution, especially given the inconvenience and the amount we had paid, but the response was frustrating. We were told the missing items would be delivered, but the lack of acknowledgment for the overall poor service was disheartening.
3. Pricing Issues: The price we were quoted over the phone was changed once we arrived, resulting in us paying more than initially discussed. This lack of consistency was frustrating and seemed unprofessional.
While Ruth did drive out to deliver the missing barbecue, the overall experience left a sour taste. The food was amazing, but the service and communication issues make it hard to recommend this place, especially for large events. It’s disappointing because we were hoping to build a long-term business relationship with them, but after this experience, we will be taking our business elsewhere.
I hope the restaurant takes these issues seriously, as with proper customer service, they could be much more successful.
Atmosphere: 1
Food: 5
Service: 1
What a wonderful establishment. The food is amazing, and the owners are beyond awesome. This was my first time here and was very pleased. Great atmosphere, and everyone was so friendly. If you haven't already eaten here. This place is a must. You definitely won't regret some good soul food!!! Plus, you do get a good portion on your plate!
Atmosphere: 5
Food: 5
Service: 5
Everything was awesome
Maybe I'm just sentimental because this grill has been a long time fixture in the community. I stopped in after a long time away. The food is still great,the name and ownership has changed, but part of the original staff remains . Thanks "Hen"
Atmosphere: 4
Food: 4
Service: 4
$13.80 for a 2 hot dog combo. They charge $1.90 for chili and $1.20 for slaw on the hot dog. Terrible service, Dogs came out loaded with onions after even after I told them not all the way. Mustard slaw and chili. Will never go back.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Toast
Restaurantji Recommends
Cheeseburger is exceptional and fries are great. Love having them in the
Atmosphere: 5
Food: 5
Service: 5
Great customer
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Catfish Delux
Very good
Atmosphere: 5
Food: 5
Service: 5
Cheeseburger was excellent!
Atmosphere: 4
Food: 5
Service: 5
Love thus place the food is good very nice people an service just hate the wait bit believe me it's worth it.
Atmosphere: 5
Food: 5
Service: 2
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