This is a poor excuse for a restaurant. Waited 15 minutes for a table to be cleared. All the servers were too busy talking to each other to care about customers. There were 2 tables of people waiting to have there orders taken. Not only was there NO customer service it was filthy!!
Rebeca Mintz
The worst customer service ever! 😒 The night shift waitresses have no idea what they are doing or they just love to give terrible customer service. 🤦🏻♀️We sat there for over an hour and a half, and we only got water and coffee. The other people that came after us got their food, but we never did. We left upset and hungry. Don’t waste your time.
native baby
Food was Perfect, cooked exactly the way I asked 😋 👌!! Didn't even remember to take a pic I ate it so fast!!
matt farmer
Bullshit. One employee offers something and the other completely denies it and tells you to leave or they’ll call the cops.
Heidi Aiken
The Rock Star chef was on fire today! My breakfast was on point!!!! Everything was great but the music was too loud.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Eggs and Bacon, Hashbrowns Scattered Smothered \u0026 Covered
NovelMe Up
Ordered online and picked up the all American meal to go. The grits were overcooked and the waffles completely burnt on one side so they flipped over to have the lighter side showing through container. Very deceiving. The melt was okay more bread than meat hardly any onions literally saw maybe 1 or 2 diced onions.
michelle Unlucky
We went to the one on Fairgrove church rd last night and it was horrible. The service was terrible and it was the worst food I've ever eaten at a waffle house. My hashbrowns were extremely burnt and my eggs were burnt and my toast was so chewy I couldn't eat it. The waitress saw that I didn't eat anything off my plate but the eggs and she didn't ask if everything was ok or offer anything else
Russ Cox
Always love a good waffle house, also a little bit of customer drama gotta love it
kirah williams
Teresa was absolutely amazing!
Acie Hardy
The food is always great. Patty melt never disappoints
This location is more often than not, hit and miss on food quality and service. Worsening with time. Perhaps it is due to the employee turnover rate. There were no familiar faces at this visit. Not everyone can run a grill. Much talent is required. More emphasis needs to be put on retaining quality grill chefs.
Waiting tables is not a job for just anyone either. Being successful server requires attention to detail and focus. These traits are harder to come by than one might imagine.
Please, please, please replace the drinking water filter. If this location is not equipped with a filtration system for the drinking water, please install one. No one enjoys drinking water that tastes as if it came from a pond. Even lemon slices could not cover the tainted flavor of the drinking water.
Servers need to pay more attention to detail. My waffle was delivered without butter cups or syrup. By the time the server got back to check on me, my waffle was cold. To make matters worse, the server was completely unaware of the error. I was forced to ask for butter and syrup for my cold waffle. The hashbrowns were acceptable. The bacon not cooked evenly. The over easy eggs were parched and hard around the edges.
To drink, I ordered unsweetened tea. I was given sweetened tea. I brought this to the servers attention and his was corrected. Sadly, the unsweetened tea had a tainted sour flavor. Tgoigh i stayed for an unnecessarily long time, waiting for my unsweetened tea. I never did get my fresh tea. I requested water, only to find it distasteful and un-drinkable. I finished my meal with nothing to drink. Very disappointing.
To the manager: Please replace or install filtration for the drinking water and work with your servers on focus and attention to detail. Especially on the quality of perishable items such as unsweetened tea. Waffle House unsweetened tea has long been my preferred unsweetened tea of any restaurant franchise.
For the time being, I will have to exclude this location. Perhaps these concerns listed above will soon be corrected.
Until next time, William Parker
Christine Calloway
What a great friendly group. Coffee was hot and fresh. Server was amazing.
Tyeisha D Lewis
ZURI RUNS A TIGHT SHIP. Let me tell you amazing customer service , very knowledgeable and sweet, others walked in that apparently knew her and were happy to see het. She was doing her job checking on staff and mskin Sure everything was kept clean i swear if she’s not the manager she sure needs to be
This is a poor excuse for a restaurant. Waited 15 minutes for a table to be cleared. All the servers were too busy talking to each other to care about customers. There were 2 tables of people waiting to have there orders taken. Not only was there NO customer service it was filthy!!
The worst customer service ever! 😒 The night shift waitresses have no idea what they are doing or they just love to give terrible customer service. 🤦🏻♀️We sat there for over an hour and a half, and we only got water and coffee. The other people that came after us got their food, but we never did. We left upset and hungry. Don’t waste your time.
Food was Perfect, cooked exactly the way I asked 😋 👌!! Didn't even remember to take a pic I ate it so fast!!
Bullshit. One employee offers something and the other completely denies it and tells you to leave or they’ll call the cops.
The Rock Star chef was on fire today! My breakfast was on point!!!! Everything was great but the music was too loud.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Eggs and Bacon, Hashbrowns Scattered Smothered \u0026 Covered
Ordered online and picked up the all American meal to go. The grits were overcooked and the waffles completely burnt on one side so they flipped over to have the lighter side showing through container. Very deceiving. The melt was okay more bread than meat hardly any onions literally saw maybe 1 or 2 diced onions.
We went to the one on Fairgrove church rd last night and it was horrible. The service was terrible and it was the worst food I've ever eaten at a waffle house. My hashbrowns were extremely burnt and my eggs were burnt and my toast was so chewy I couldn't eat it. The waitress saw that I didn't eat anything off my plate but the eggs and she didn't ask if everything was ok or offer anything else
Always love a good waffle house, also a little bit of customer drama gotta love it
Teresa was absolutely amazing!
The food is always great. Patty melt never disappoints
Restaurantji Recommends
Bad day at the Belmont, NC location.
This location is more often than not, hit and miss on food quality and service. Worsening with time.
Perhaps it is due to the employee turnover rate. There were no familiar faces at this visit. Not everyone can run a grill. Much talent is required. More emphasis needs to be put on retaining quality grill chefs.
Waiting tables is not a job for just anyone either. Being successful server requires attention to detail and focus. These traits are harder to come by than one might imagine.
Please, please, please replace the drinking water filter. If this location is not equipped with a filtration system for the drinking water, please install one. No one enjoys drinking water that tastes as if it came from a pond. Even lemon slices could not cover the tainted flavor of the drinking water.
Servers need to pay more attention to detail. My waffle was delivered without butter cups or syrup. By the time the server got back to check on me, my waffle was cold. To make matters worse, the server was completely unaware of the error. I was forced to ask for butter and syrup for my cold waffle. The hashbrowns were acceptable. The bacon not cooked evenly. The over easy eggs were parched and hard around the edges.
To drink, I ordered unsweetened tea. I was given sweetened tea. I brought this to the servers attention and his was corrected. Sadly, the unsweetened tea had a tainted sour flavor. Tgoigh i stayed for an unnecessarily long time, waiting for my unsweetened tea. I never did get my fresh tea.
I requested water, only to find it distasteful and un-drinkable. I finished my meal with nothing to drink. Very disappointing.
To the manager: Please replace or install filtration for the drinking water and work with your servers on focus and attention to detail. Especially on the quality of perishable items such as unsweetened tea. Waffle House unsweetened tea has long been my preferred unsweetened tea of any restaurant franchise.
For the time being, I will have to exclude this location. Perhaps these concerns listed above will soon be corrected.
Until next time,
William Parker
What a great friendly group. Coffee was hot and fresh. Server was amazing.
ZURI RUNS A TIGHT SHIP. Let me tell you amazing customer service , very knowledgeable and sweet, others walked in that apparently knew her and were happy to see het. She was doing her job checking on staff and mskin Sure everything was kept clean i swear if she’s not the manager she sure needs to be
Everyone's always SO nice!!!
Veri good service
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