Rude customer service. The lady at the drive through with glasses hates her job and you can tell. They got our order wrong and she had zero customer service and was very dismissive. We will not be returning to this Wendy’s again.
Atmosphere: 1
Food: 1
Service: 1
Max G
Very clean, friendly staff. Great Dave's triple.
Atmosphere: 5
Food: 5
Service: 5
Jai Johnson
Great staff
Atmosphere: 4
Food: 4
Service: 4
D C
I entered this Wendy’s this afternoon around 2:25 and there were 2 workers at the front counter ( one was a Team / shift lead ) weighing an order and discussing what someone was fired for ! They didn’t address me at all ! No Customer service skills whatsoever which created a very unwelcoming experience! I will never return to this location on hwy 210 in Clayton!
Atmosphere: 1
Food: 1
Service: 1
Delicia Hines
The drive thru lady was very knowledge I asked about a new frosty they had that she explained everything to to me which I will be trying at my local Wendy's but the chicken nuggets was hard but the food was hot nuggets tasted like they were refried service was good
Atmosphere: 4
Food: 3
Service: 5
Anne Marie Zielinski Baese
I placed an online order for drive thru pickup. The order was ready when I arrived and everything was correct. I even had to specialize 2 of the items, and those were correct, which is GREAT! The gentleman at the window accidentally filled too many drinks for us, and when I told him, he offered me the extra drinks at no charge. Very quick and friendly service. Thanks!
Atmosphere: 5
Food: 5
Service: 5
MIchael Walker
Food on point. Smiling faces. Efficient drive through. Great customer service. Manager leading his team. Thank you.
Atmosphere: 5
Food: 5
Service: 5
T.J. Snyder
I just went through the drive thru and got a Junior Bacon Cheeseburger and a small fry. The fries had to be cooked sometime yesterday because they were hard, cold, and stale. The sandwich was about the temperature of the Arctic Circle. The lady that took my order was pleasant and very friendly. However, the rest of the staff were not hitting on much. There were some going out to a car in the parking lot that was just hanging out there. I won’t say it looked like a dope deal but… I can promise you that I will not ever spend another dime at this Wendy’s.
Atmosphere: 2
Food: 1
Service: 4
TLA
This is the BEST Wendy's we've ever been to! Food was fast, hot and fresh! And service was phenomenal!! Wish we lived closer because this would be our go to!! Lots of love from Onslow county!!
The food was good and the employees' were the nicest people you could meet.
Atmosphere: 5
Food: 5
Service: 5
David Yensan
Great place as always!
Atmosphere: 4
Food: 5
Service: 5
Jessica “Jess”
Dear Wendy’s Customer Care,
I am writing to formally express my dissatisfaction with the service I received at one of your locations on the morning of September 22, 2025. I have always associated Wendy’s with quality food and friendly service, but my experience this morning was deeply disappointing.
The individual who took my order was extremely rude and unprofessional. Their tone and manner of speaking were not only discourteous but outright unacceptable for someone working in customer service. Instead of a welcoming interaction, I was met with hostility and dismissiveness. As a paying customer, I expect to be treated with basic respect and courtesy—something that was entirely lacking during this visit.
This type of behavior reflects poorly on the Wendy’s brand and undermines the reputation you have worked hard to build. I strongly urge you to address this matter with the staff at this location and take the appropriate action to ensure no other customers experience such treatment.
I hope that Wendy’s will take this complaint seriously. Please confirm receipt of my letter and let me know how you intend to address the situation.
Thank you for your time and attention to this matter. This was in Benson North Carolina at 815 am
Atmosphere: 1
Food: 5
Service: 1
nopenonay
Holy crap that was good
Atmosphere: 5
Food: 5
Service: 5
Marcus Zimmerman
Worst staff ever ..cooks make your food the opposite of what you ask .. also had 2 chilis asked for extra hot sauce they did not place a single pack in there on god this place not it don’t waste your money. I spent 39$ for trash
Love ms. P
Atmosphere: 5
Food: 5
Service: 5
Rude customer service. The lady at the drive through with glasses hates her job and you can tell. They got our order wrong and she had zero customer service and was very dismissive. We will not be returning to this Wendy’s again.
Atmosphere: 1
Food: 1
Service: 1
Very clean, friendly staff. Great Dave's triple.
Atmosphere: 5
Food: 5
Service: 5
Great staff
Atmosphere: 4
Food: 4
Service: 4
I entered this Wendy’s this afternoon around 2:25 and there were 2 workers at the front counter ( one was a Team / shift lead ) weighing an order and discussing what someone was fired for ! They didn’t address me at all ! No Customer service skills whatsoever which created a very unwelcoming experience! I will never return to this location on hwy 210 in Clayton!
Atmosphere: 1
Food: 1
Service: 1
The drive thru lady was very knowledge I asked about a new frosty they had that she explained everything to to me which I will be trying at my local Wendy's but the chicken nuggets was hard but the food was hot nuggets tasted like they were refried service was good
Atmosphere: 4
Food: 3
Service: 5
I placed an online order for drive thru pickup. The order was ready when I arrived and everything was correct. I even had to specialize 2 of the items, and those were correct, which is GREAT! The gentleman at the window accidentally filled too many drinks for us, and when I told him, he offered me the extra drinks at no charge. Very quick and friendly service. Thanks!
Atmosphere: 5
Food: 5
Service: 5
Food on point. Smiling faces. Efficient drive through. Great customer service. Manager leading his team.
Thank you.
Atmosphere: 5
Food: 5
Service: 5
I just went through the drive thru and got a Junior Bacon Cheeseburger and a small fry. The fries had to be cooked sometime yesterday because they were hard, cold, and stale. The sandwich was about the temperature of the Arctic Circle. The lady that took my order was pleasant and very friendly. However, the rest of the staff were not hitting on much. There were some going out to a car in the parking lot that was just hanging out there. I won’t say it looked like a dope deal but… I can promise you that I will not ever spend another dime at this Wendy’s.
Atmosphere: 2
Food: 1
Service: 4
This is the BEST Wendy's we've ever been to! Food was fast, hot and fresh! And service was phenomenal!! Wish we lived closer because this would be our go to!! Lots of love from Onslow county!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The food was good and the employees' were the nicest people you could meet.
Atmosphere: 5
Food: 5
Service: 5
Great place as always!
Atmosphere: 4
Food: 5
Service: 5
Dear Wendy’s Customer Care,
I am writing to formally express my dissatisfaction with the service I received at one of your locations on the morning of September 22, 2025. I have always associated Wendy’s with quality food and friendly service, but my experience this morning was deeply disappointing.
The individual who took my order was extremely rude and unprofessional. Their tone and manner of speaking were not only discourteous but outright unacceptable for someone working in customer service. Instead of a welcoming interaction, I was met with hostility and dismissiveness. As a paying customer, I expect to be treated with basic respect and courtesy—something that was entirely lacking during this visit.
This type of behavior reflects poorly on the Wendy’s brand and undermines the reputation you have worked hard to build. I strongly urge you to address this matter with the staff at this location and take the appropriate action to ensure no other customers experience such treatment.
I hope that Wendy’s will take this complaint seriously. Please confirm receipt of my letter and let me know how you intend to address the situation.
Thank you for your time and attention to this matter. This was in Benson North Carolina at 815 am
Atmosphere: 1
Food: 5
Service: 1
Holy crap that was good
Atmosphere: 5
Food: 5
Service: 5
Worst staff ever ..cooks make your food the opposite of what you ask .. also had 2 chilis asked for extra hot sauce they did not place a single pack in there on god this place not it don’t waste your money. I spent 39$ for trash
Atmosphere: 3
Food: 1
Service: 1
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