I purchased 3 value meals with fries. The fries were old and cold. I took the fries back to the front counter. The manager agreeed to make me fresh fries but as I wait for my fresh fries I noticed my nuggets were hard and cold too. The manager said he gave them to me 15 minutes ago which was not true. My receipt said that my purchase was at 5:57 PM I got my fresh nuggets at 6:03pm. Also when he gave us our fries, he brought them to us in a bag dripping with hot grease oil.
Atmosphere: 3
Food: 2
Service: 2
derek moss
The owner was sweet and apologetic for the confrontational and aggressive attitude the young manager had when blaming me for the cold hamburger...but it's hard for me to go back...after40yrs of patronage.
Wayne Allen
Took several minutes before someone took my order at the register. Had to grab someone walking by again. The store was completely filthy. Trash overflowing trash cans, trash all over floor and tables. Drive thru backed up , people bringing their incorrect food back in. Terribly run store. Would not recommend coming here.
Atmosphere: 1
Food: 4
Service: 1
john graziano88
My wife and my son are allergic to mustard we specifically told the this when we ordered our food half way home my wife took a bite of her food and guess what mustard so we called it in and they told us they where sorry and that they would put are name down in some book and they would replace the whole meal for free so we come back up 4 days later and ask for the meal they owe us and the young Hispanic manager caches a complete attitude with me tell me im lying and that shes done talked to her bosses and that they some how lost their gm book of mistakes and that they can't help us bc burgaw Macdonalds is out to make you have an allergic reaction
Atmosphere: 1
Food: 1
Service: 1
Minoso Bizzell
It was too cold for me
Atmosphere: 2
Food: 4
Service: 4
Chris Lambuth
Long line but it moved surprisingly fast!
Kaelie McCarty
For some reason this McDonald's always seems to mess up my order. Asked for an iced mocha latte. The mocha latte comes with mocha syrup which is chocolate and whip cream. Got an iced coffee with no sugar, no syrup, and no whip cream. Don't go to this one, go to the one in rocky point, nc instead.
Atmosphere: 2
Food: 2
Service: 1
Richard
If your not in the drive through lane you become a second class citizen at these places. Bye bye McDonald's.
I took my order to go and found all my fries are only half filled. Disappointing.
Jeff Bock
Slowest service ever.
amberlee Kelley
Showed up to the location in Burgaw North Carolina. They sign on the door said Diane in hours are 6 AM till 11 PM. It is 915 and each employee claim they were closed, we’ve asked multiple times to speak to a manager about it, and they refuse to even look at us through the door. Meanwhile, they have about six people sitting in the lobby while I’m trying to just get food.
Service: 1
Donovan Guignard
Not what it use to be!
Atmosphere: 2
Food: 2
Service: 2
Ray G
Drive thr6burgers were old and fries soggy. Very disappointing.
Always love getting food here
Atmosphere: 5
Food: 5
Service: 5
Good customer service and food was quick
Atmosphere: 5
Food: 4
Service: 5
I purchased 3 value meals with fries. The fries were old and cold. I took the fries back to the front counter. The manager agreeed to make me fresh fries but as I wait for my fresh fries I noticed my nuggets were hard and cold too. The manager said he gave them to me 15 minutes ago which was not true. My receipt said that my purchase was at 5:57 PM I got my fresh nuggets at 6:03pm. Also when he gave us our fries, he brought them to us in a bag dripping with hot grease oil.
Atmosphere: 3
Food: 2
Service: 2
The owner was sweet and apologetic for the confrontational and aggressive attitude the young manager had when blaming me for the cold hamburger...but it's hard for me to go back...after40yrs of patronage.
Took several minutes before someone took my order at the register. Had to grab someone walking by again. The store was completely filthy. Trash overflowing trash cans, trash all over floor and tables. Drive thru backed up , people bringing their incorrect food back in. Terribly run store. Would not recommend coming here.
Atmosphere: 1
Food: 4
Service: 1
My wife and my son are allergic to mustard we specifically told the this when we ordered our food half way home my wife took a bite of her food and guess what mustard so we called it in and they told us they where sorry and that they would put are name down in some book and they would replace the whole meal for free so we come back up 4 days later and ask for the meal they owe us and the young Hispanic manager caches a complete attitude with me tell me im lying and that shes done talked to her bosses and that they some how lost their gm book of mistakes and that they can't help us bc burgaw Macdonalds is out to make you have an allergic reaction
Atmosphere: 1
Food: 1
Service: 1
It was too cold for me
Atmosphere: 2
Food: 4
Service: 4
Long line but it moved surprisingly fast!
For some reason this McDonald's always seems to mess up my order. Asked for an iced mocha latte. The mocha latte comes with mocha syrup which is chocolate and whip cream. Got an iced coffee with no sugar, no syrup, and no whip cream. Don't go to this one, go to the one in rocky point, nc instead.
Atmosphere: 2
Food: 2
Service: 1
If your not in the drive through lane you become a second class citizen at these places. Bye bye McDonald's.
Restaurantji Recommends
I took my order to go and found all my fries are only half filled. Disappointing.
Slowest service ever.
Showed up to the location in Burgaw North Carolina. They sign on the door said Diane in hours are 6 AM till 11 PM. It is 915 and each employee claim they were closed, we’ve asked multiple times to speak to a manager about it, and they refuse to even look at us through the door. Meanwhile, they have about six people sitting in the lobby while I’m trying to just get food.
Service: 1
Not what it use to be!
Atmosphere: 2
Food: 2
Service: 2
Drive thr6burgers were old and fries soggy. Very disappointing.
Food: 1
Service: 3
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