Went by to get pizza with my honey this evening and they were closed. No signs up or anything.
Atmosphere: 1
Food: 4
Service: 1
Alex Knickrehm
Third time in a row going here and getting bad service, incorrect food and it's always dirty. Don't waste your time.Ordered the BBQ chicken with my wife. It came out with nearly no sauce, no red onion and no cilantro. The server said "well that's our BBQ pizza." My wife asked just for some red onion to throw on top and call it good. The server never brought them. Then we noticed about 1/3 of the pizza was crust, as in an entire slice but 2" had no toppings. So we asked them to remake it, and you can tell the genius working in the back was obnoxiously over topping the pizza. It came out looking like soup. And it was still missing cilantro. Then, like 15 minutes after the first incorrect pizza came out, we finally got our (burnt) bruschetta appetizer. At this point, my wife just had enough with the attitude from the lazy staff and went to the car.When the server brought the check out, she tried to skip past the itemization even though she said she'd take the pizza and the bruschetta off. I asked her explicitly if she took the pizza and bruschetta off and she said yes. I went back in the payment system because the price was obviously high, and sure enough everything was still on the ticket. I asked her to remove the pizza and bruschetta, and she had to go get another employee to call the manager because there was no manager AT the restaurant, apparently.Finally, they got him on the phone so he could give his code to remove the pizza and bruschetta from the ticket. He told the employees that he wouldn't allow them to remove the pizza. At this point, I was surprised that they'd even try to get me to pay for this absolute garbage service and far worse "food." I told them they can take the money for the one pizza that came out mostly okay, aside from being burned and covered in honey that was supposed to be spicy and wasn't. Either that, or I would just leave. They really escalated the situation at wvery opportunity to make things worse. They took the payment for 1 pizza and the whiny boy that couldn't make a pizza to save his life was clearly trash talking me, lol.Third time in a row we've been here and it's been absolutely awful. Waste of money. Chapel Hill and Cary locations are great! Burlington location... we'll, it's surprising it's still open.
Atmosphere: 1
Food: 1
Service: 1
Sana Knickrehm
This was my worst experience dining here. I ordered the BBQ pizza, which I have gotten for years. Half of the toppings were missing, the pizza was burnt, and there was barely any sauce. When it was remade, you could tell that the cook went overboard on purpose and presented me with a pizza soup. Our appetizer was never put in, and we had to argue about the bill. Never returning to this excuse for a restaurant.
Atmosphere: 1
Food: 1
Service: 1
Brenda Kime
Took 45 minutes to get my food.. tried to call it in.. was told their phone was not working… this was the third time I was told this … customer service was the worst I’ve ever experienced…food is way overpriced
Atmosphere: 1
Food: 2
Service: 1
Chris
My girlfriend and I had ordered two pizzas and hers looked like they had dropped it in the sand and and served it anyways. Mine wasn't as bad but still pretty dusty. We had to wipe off the back of the pizza for it to be remotely edible.
Food: 1
D McDaniel
We gave this place a try…..tables were left uncleaned the entire time we were there, the waiter gave us bud light instead of miller light, he never brought out our appetizer, the pizza was burnt, and we had to ask for plates and silverware. Business was extremely slow, but i know someone who works there is pregnant and doesn’t want to work alone, and there was plenty of gossip time, but no service
Atmosphere: 1
Food: 2
Service: 1
Diab Rabie
Service was terrible. Slow with no skill. Resturant is dirty and under staffed. The pizza doesnt hold a candle to Brix in Charlotte. March madness and no basketball on tv. Others left because of that. Staff saying they're closing early. Overall a big let down.
Atmosphere: 1
Food: 2
Service: 1
Richard Neveu
Ordered 3 pizzas online this afternoon for my pickup at the restaurant. I ordered, added gratuity and paid online. I showed up at the restaurant at 6:30PM, as requested in my order and the restaurant was CLOSED, with a handwritten sign on the door saying "we're closed, sorry for the inconvenience." I couldn't believe it, as I've never ordered food and paid for it, just to go the restaurant and find it's closed. I received no text, email or phone call warning me the restaurant was closing and my order wouldn't be available.
Atmosphere: 1
Food: 1
Service: 1
Doreen
Pizza is okay. Crust is very thin. But why do they put the toppings on only the middle 3 inches of the pizza. Crust sizes are also not standard I've had some very small sized pizzas and some medium sized pizzas. Combined with the toppings being just im the middle, i feel it's just okay for the price.
Food: 3
Service: 4
Jordan C.
Normally this location is fine; the same as other Brixx locations. Our recent visit was a little disappointing as the staff seemed pre-occupied and one of our pizzas was pretty undercooked. The other Brixx location I go to has stepped up their game a lot lately and I couldn't help but feel this location has done the opposite to some degree. Hopefully our next visit will be much improved.
Went here for an early dinner. There were early warning signs that my husband and I had ignored for some reason, but we were told to sit where ever we wanted, but most tables that were open looked dirty....We've been to two other Brixx locations closer to Raleigh, and both were pretty well kept, and clean. This location looked like someone had forgotten about it. Tables with smudge marks and crumbs, floors looked like they could be mopped (a few times), and bathrooms that make you want to turn around and hold it.We knew what we wanted and ordered quickly. Like usual, we had looked at the menu ahead of time, to be easier on the staff. I ordered the 4x4 pizza and husband got the sausage and spicy honey pizza.While waiting for our food, there was a ton of hollering from the back area, lots of laughing and noise. I'm all about a fun work environment, but this seemed a little more than excessive.My pizza was loaded with toppings and had HUGE chunks of ham, that made it really hard to eat the pizza. It was a mess and frankly difficult to chew the way it was prepared. Usually the size of the meats are all cut similarly and while I appreciate the quantity of toppings, I'd prefer quality instead.Unfortunately, the top of the honey container fell off on top of my husband's pizza. They brought it out, and still offered it to him, or they could make a new one. The honey was WAY too much to eat and he asked for a new one. Later the person who prepared the pizza came out and sat "Sorry about the honey, I dont know how that happened... Well actually I know how it happened, I didn't twist the lid on enough..."We had a coupon, but the meal for two personal pizzas, one soda and one water was still over $25 total, with a terrible environment, and poor quality.My husband has written to the store twice with feedback privately, and they haven't responded. Figured a review at this point was necessary.
Atmosphere: 2
Food: 2
Service: 3
Sonny Sandhu
The food was disgusting! The bread sticks were supper soggy , and pizza tasted like soap.
Atmosphere: 3
Food: 1
Service: 4
T L
This is the only pizza place my son eats at. He loves the size of the cheese pizza. He loves to taste the original sauce, the homemade sauce he loves and they put just the right amount of cheese. Perfect pizza for a 14-year-old. He eats two of them at a time each time we go
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza
casey Allen
Ryan is an amazing
Atmosphere: 5
Food: 5
Service: 5
Crystal M
Pizza was disgusting, blue cheese base as "gorgonzola" tastes like soap....pasta was mushy.
Went by to get pizza with my honey this evening and they were closed. No signs up or anything.
Atmosphere: 1
Food: 4
Service: 1
Third time in a row going here and getting bad service, incorrect food and it's always dirty. Don't waste your time.Ordered the BBQ chicken with my wife. It came out with nearly no sauce, no red onion and no cilantro. The server said "well that's our BBQ pizza." My wife asked just for some red onion to throw on top and call it good. The server never brought them. Then we noticed about 1/3 of the pizza was crust, as in an entire slice but 2" had no toppings. So we asked them to remake it, and you can tell the genius working in the back was obnoxiously over topping the pizza. It came out looking like soup. And it was still missing cilantro. Then, like 15 minutes after the first incorrect pizza came out, we finally got our (burnt) bruschetta appetizer. At this point, my wife just had enough with the attitude from the lazy staff and went to the car.When the server brought the check out, she tried to skip past the itemization even though she said she'd take the pizza and the bruschetta off. I asked her explicitly if she took the pizza and bruschetta off and she said yes. I went back in the payment system because the price was obviously high, and sure enough everything was still on the ticket. I asked her to remove the pizza and bruschetta, and she had to go get another employee to call the manager because there was no manager AT the restaurant, apparently.Finally, they got him on the phone so he could give his code to remove the pizza and bruschetta from the ticket. He told the employees that he wouldn't allow them to remove the pizza. At this point, I was surprised that they'd even try to get me to pay for this absolute garbage service and far worse "food." I told them they can take the money for the one pizza that came out mostly okay, aside from being burned and covered in honey that was supposed to be spicy and wasn't. Either that, or I would just leave. They really escalated the situation at wvery opportunity to make things worse. They took the payment for 1 pizza and the whiny boy that couldn't make a pizza to save his life was clearly trash talking me, lol.Third time in a row we've been here and it's been absolutely awful. Waste of money. Chapel Hill and Cary locations are great! Burlington location... we'll, it's surprising it's still open.
Atmosphere: 1
Food: 1
Service: 1
This was my worst experience dining here. I ordered the BBQ pizza, which I have gotten for years. Half of the toppings were missing, the pizza was burnt, and there was barely any sauce. When it was remade, you could tell that the cook went overboard on purpose and presented me with a pizza soup. Our appetizer was never put in, and we had to argue about the bill. Never returning to this excuse for a restaurant.
Atmosphere: 1
Food: 1
Service: 1
Took 45 minutes to get my food.. tried to call it in.. was told their phone was not working… this was the third time I was told this … customer service was the worst I’ve ever experienced…food is way overpriced
Atmosphere: 1
Food: 2
Service: 1
My girlfriend and I had ordered two pizzas and hers looked like they had dropped it in the sand and and served it anyways. Mine wasn't as bad but still pretty dusty. We had to wipe off the back of the pizza for it to be remotely edible.
Food: 1
We gave this place a try…..tables were left uncleaned the entire time we were there, the waiter gave us bud light instead of miller light, he never brought out our appetizer, the pizza was burnt, and we had to ask for plates and silverware. Business was extremely slow, but i know someone who works there is pregnant and doesn’t want to work alone, and there was plenty of gossip time, but no service
Atmosphere: 1
Food: 2
Service: 1
Service was terrible. Slow with no skill. Resturant is dirty and under staffed. The pizza doesnt hold a candle to Brix in Charlotte. March madness and no basketball on tv. Others left because of that. Staff saying they're closing early. Overall a big let down.
Atmosphere: 1
Food: 2
Service: 1
Ordered 3 pizzas online this afternoon for my pickup at the restaurant. I ordered, added gratuity and paid online. I showed up at the restaurant at 6:30PM, as requested in my order and the restaurant was CLOSED, with a handwritten sign on the door saying "we're closed, sorry for the inconvenience." I couldn't believe it, as I've never ordered food and paid for it, just to go the restaurant and find it's closed. I received no text, email or phone call warning me the restaurant was closing and my order wouldn't be available.
Atmosphere: 1
Food: 1
Service: 1
Pizza is okay. Crust is very thin. But why do they put the toppings on only the middle 3 inches of the pizza. Crust sizes are also not standard I've had some very small sized pizzas and some medium sized pizzas. Combined with the toppings being just im the middle, i feel it's just okay for the price.
Food: 3
Service: 4
Normally this location is fine; the same as other Brixx locations. Our recent visit was a little disappointing as the staff seemed pre-occupied and one of our pizzas was pretty undercooked. The other Brixx location I go to has stepped up their game a lot lately and I couldn't help but feel this location has done the opposite to some degree. Hopefully our next visit will be much improved.
Restaurantji Recommends
Went here for an early dinner. There were early warning signs that my husband and I had ignored for some reason, but we were told to sit where ever we wanted, but most tables that were open looked dirty....We've been to two other Brixx locations closer to Raleigh, and both were pretty well kept, and clean. This location looked like someone had forgotten about it. Tables with smudge marks and crumbs, floors looked like they could be mopped (a few times), and bathrooms that make you want to turn around and hold it.We knew what we wanted and ordered quickly. Like usual, we had looked at the menu ahead of time, to be easier on the staff. I ordered the 4x4 pizza and husband got the sausage and spicy honey pizza.While waiting for our food, there was a ton of hollering from the back area, lots of laughing and noise. I'm all about a fun work environment, but this seemed a little more than excessive.My pizza was loaded with toppings and had HUGE chunks of ham, that made it really hard to eat the pizza. It was a mess and frankly difficult to chew the way it was prepared. Usually the size of the meats are all cut similarly and while I appreciate the quantity of toppings, I'd prefer quality instead.Unfortunately, the top of the honey container fell off on top of my husband's pizza. They brought it out, and still offered it to him, or they could make a new one. The honey was WAY too much to eat and he asked for a new one. Later the person who prepared the pizza came out and sat "Sorry about the honey, I dont know how that happened... Well actually I know how it happened, I didn't twist the lid on enough..."We had a coupon, but the meal for two personal pizzas, one soda and one water was still over $25 total, with a terrible environment, and poor quality.My husband has written to the store twice with feedback privately, and they haven't responded. Figured a review at this point was necessary.
Atmosphere: 2
Food: 2
Service: 3
The food was disgusting! The bread sticks were supper soggy , and pizza tasted like soap.
Atmosphere: 3
Food: 1
Service: 4
This is the only pizza place my son eats at. He loves the size of the cheese pizza. He loves to taste the original sauce, the homemade sauce he loves and they put just the right amount of cheese. Perfect pizza for a 14-year-old. He eats two of them at a time each time we go
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza
Ryan is an amazing
Atmosphere: 5
Food: 5
Service: 5
Pizza was disgusting, blue cheese base as "gorgonzola" tastes like soap....pasta was mushy.
Atmosphere: 1
Food: 1
Service: 1