Hitting up Cold Stone at 8:30 p.m. when it is 28 degrees outside is not for the weak or the sensible. But for my family, this is peak decision making.
Somehow, this place restored my faith in what a “like it” is supposed to look like. I ordered the cheesecake specialty on a waffle cone and it absolutely understood the assignment. Creamy, sweet, and heavy enough to make you affirm your life choices in the best possible way.
Portion sizes were generous, like they actually want you to be happy, and service was quick even though common sense said everyone should have been home wrapped in blankets. Instead, we were standing outside eating ice cream in freezing weather, smiling like lunatics.
10 out of 10. Would absolutely freeze again for this.
Bryson Crabtree
Can you at fish the pond
CAROL ORTIZ
Very rich ice cream, but the service leaves much to be desired. The ice cream is delicious and very rich in flavor, but unfortunately the customer service is consistently disappointing. The staff always seem to be in a bad mood and not very welcoming. I really wish they had a better attitude—it would make the experience much more enjoyable.
Ericka
Horrible and overpriced. Won't be back!
Robert Thomas
Awesome place to get a wide variety of ice cream! I'm dairy-free and they have a chocolate almond ice cream, peanut butter, banana, crunchy almond Bowl that is Amazing!
Crystal Clay
I went in today and was disappointed. Man was not wearing gloves when making my order and had open sores all around his hand.I was very disgusted
Amari Eaton
My wife & I ended up being overcharged ! Discovered they charged us 6 dollars over the regular price with tax included !
Rebecca Rosanne
Over $8 for a milkshake, with no mix ins, just a plain ice cream flavor, and it sloshed around the cup like it was just milk. My husband went in for me to get it, and he questioned them about it being SO THIN, and he was told that sometimes you just have to mix it up a bit. Um... do what now? You mean to tell me you over milked a shake, in a blender, and they blame it on not being mixed enough? My husband second guessed himself after that, and brought it to me anyway, and I confirmed to him that it was far from correct milk shake consistency, and that we just got ripped off. Apparently this place is not part of the cold stone franchise anymore and is run by someone that is skimping on the actual ice cream given to patrons for the price. If they have to he told how to make a milkshake, I don't want to do business with them. And another ice cream place bites the dust for us. Not many left...
Atmosphere: 1
Food: 1
Service: 1
Issa Smith
During one of my DoorDash pick-up orders, I stopped by Cold Stone Creamery and was met with exceptional customer service. The staff was incredibly attentive and welcoming, even though the store was bustling with a bus full of student-athletes at the time.
Despite the chaos, the team managed to handle everything with professionalism and efficiency. They greeted me promptly, quickly prepared my order, and ensured that everyone—customers picking up and those ordering in-store—was taken care of.
Great customer service always makes a difference. It’s not easy to keep things running smoothly during such a busy moment, but they did it with a smile. Much appreciated!
Atmosphere: 5
Service: 5
Magic shark Jr
I love cold stone ice cream is so creamy! I always get chocolate though. You should go there! Wait My asking burdens aahahahhz man bunny head popped for popcornnn joe mama was in the bathroom watching us. The ice cream was desliiiiisiious my skin fell on the water and my skin tickles whehehehHeehehh
Ice cream was great! It was very clean in the building! The lady helping us was on the phone the whole time which was a little unprofessional but still overall great experience
Atmosphere: 5
Food: 5
Service: 4
Moises Belisario
This is disappointing, it sad that they open at 11, and nobody was there,bad management, I don't understand how can you have a business like this, place smells weird, a beatiful town like Burlington shouldn't have a place like this, this is just disappointing, Ice cream was not good at a all, you guys have to do something with it. I used to come here and enjoy it, now is just a waste of money
Atmosphere: 1
Food: 1
Service: 1
Susan LeBeau
First time at this location. Ordered my usual Peanut Butter Cup Perfection, Gotta Have It size. She didn't even fill it to the rim of the cup. Added a tiny dollop of peanut butter. Ran out of fudge when making it, so they didn't bother adding fudge to my husband's Oh Fudge shake. Waste of $19! Worst Stone Cold we've ever been to. Would give ZERO stars if I could.
Atmosphere: 2
Food: 1
Service: 1
David McLaughlin
I got my cotton candy ice cream. It tastes good. After not even 2 minutes, my hand was covered in melted ice cream, even while trying to lick the cup. I go back inside (I was walking to the car previously.) to wash my hands and water sprays out literally everywhere besides a normal stream of water and it all gets on me. And I don't even get a napkin with my ice cream. I'm going to Culver's next time.
Atmosphere: 4
Food: 1
Service: 3
King KB
Staff was very friendly which is very hard to come by these days!
Hitting up Cold Stone at 8:30 p.m. when it is 28 degrees outside is not for the weak or the sensible. But for my family, this is peak decision making.
Somehow, this place restored my faith in what a “like it” is supposed to look like. I ordered the cheesecake specialty on a waffle cone and it absolutely understood the assignment. Creamy, sweet, and heavy enough to make you affirm your life choices in the best possible way.
Portion sizes were generous, like they actually want you to be happy, and service was quick even though common sense said everyone should have been home wrapped in blankets. Instead, we were standing outside eating ice cream in freezing weather, smiling like lunatics.
10 out of 10. Would absolutely freeze again for this.
Can you at fish the pond
Very rich ice cream, but the service leaves much to be desired.
The ice cream is delicious and very rich in flavor, but unfortunately the customer service is consistently disappointing. The staff always seem to be in a bad mood and not very welcoming. I really wish they had a better attitude—it would make the experience much more enjoyable.
Horrible and overpriced. Won't be back!
Awesome place to get a wide variety of ice cream! I'm dairy-free and they have a chocolate almond ice cream, peanut butter, banana, crunchy almond Bowl that is Amazing!
I went in today and was disappointed. Man was not wearing gloves when making my order and had open sores all around his hand.I was very disgusted
My wife & I ended up being overcharged ! Discovered they charged us 6 dollars over the regular price with tax included !
Over $8 for a milkshake, with no mix ins, just a plain ice cream flavor, and it sloshed around the cup like it was just milk. My husband went in for me to get it, and he questioned them about it being SO THIN, and he was told that sometimes you just have to mix it up a bit. Um... do what now? You mean to tell me you over milked a shake, in a blender, and they blame it on not being mixed enough? My husband second guessed himself after that, and brought it to me anyway, and I confirmed to him that it was far from correct milk shake consistency, and that we just got ripped off. Apparently this place is not part of the cold stone franchise anymore and is run by someone that is skimping on the actual ice cream given to patrons for the price. If they have to he told how to make a milkshake, I don't want to do business with them. And another ice cream place bites the dust for us. Not many left...
Atmosphere: 1
Food: 1
Service: 1
During one of my DoorDash pick-up orders, I stopped by Cold Stone Creamery and was met with exceptional customer service. The staff was incredibly attentive and welcoming, even though the store was bustling with a bus full of student-athletes at the time.
Despite the chaos, the team managed to handle everything with professionalism and efficiency. They greeted me promptly, quickly prepared my order, and ensured that everyone—customers picking up and those ordering in-store—was taken care of.
Great customer service always makes a difference. It’s not easy to keep things running smoothly during such a busy moment, but they did it with a smile. Much appreciated!
Atmosphere: 5
Service: 5
I love cold stone ice cream is so creamy! I always get chocolate though. You should go there! Wait My asking burdens aahahahhz man bunny head popped for popcornnn joe mama was in the bathroom watching us. The ice cream was desliiiiisiious my skin fell on the water and my skin tickles whehehehHeehehh
Restaurantji Recommends
Ice cream was great! It was very clean in the building! The lady helping us was on the phone the whole time which was a little unprofessional but still overall great experience
Atmosphere: 5
Food: 5
Service: 4
This is disappointing, it sad that they open at 11, and nobody was there,bad management, I don't understand how can you have a business like this, place smells weird, a beatiful town like Burlington shouldn't have a place like this, this is just disappointing, Ice cream was not good at a all, you guys have to do something with it. I used to come here and enjoy it, now is just a waste of money
Atmosphere: 1
Food: 1
Service: 1
First time at this location. Ordered my usual Peanut Butter Cup Perfection, Gotta Have It size. She didn't even fill it to the rim of the cup. Added a tiny dollop of peanut butter. Ran out of fudge when making it, so they didn't bother adding fudge to my husband's Oh Fudge shake. Waste of $19! Worst Stone Cold we've ever been to. Would give ZERO stars if I could.
Atmosphere: 2
Food: 1
Service: 1
I got my cotton candy ice cream. It tastes good. After not even 2 minutes, my hand was covered in melted ice cream, even while trying to lick the cup. I go back inside (I was walking to the car previously.) to wash my hands and water sprays out literally everywhere besides a normal stream of water and it all gets on me. And I don't even get a napkin with my ice cream. I'm going to Culver's next time.
Atmosphere: 4
Food: 1
Service: 3
Staff was very friendly which is very hard to come by these days!
Atmosphere: 5
Food: 5
Service: 5
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