Dunkin'
$ • Coffee Shops, Donuts
Hours:
2526 S Church St, Burlington
(336) 222-9200
About Dunkin' Donuts
Customers' Favorites
Dunkin' Donuts Reviews
Share your opinion about Dunkin'
Dawn is truly the sweetest! Dawn, thank you for your incredible customer service and sweet spirit this past weekend!
Long wait. Food kept waiting while I waited 5 minutes at the pick-up window. Nasty attitude from employee who told me I could always "go somewhere else" if I didn't like the service. Very inefficient staff--and rude.
Ratings
Menu
Hours
| Monday | 5AM - 9PM |
| Tuesday | 5AM - 9PM |
| Wednesday | 5AM - 9PM |
| Thursday | 5AM - 9PM |
| Friday | 5AM - 10PM |
| Saturday | 5AM - 10PM |
| Sunday | 6AM - 9PM |
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Dunkin' is a popular coffee and donut shop that generally offers a reliable experience, though the quality of service can vary. The drive-thru staff is often described as energetic, kind, and efficient, with one employee praised for her exceptional customer service and ability to create a friendly, personalized atmosphere. However, some reviews mention issues such as receiving sour tea instead of a regular sweet tea, and the staff sometimes being slow or disinterested, especially during busy times. The atmosphere has improved recently after the manager addressed concerns with the morning crew, leading to better service and quality. Customers have also experienced problems with orders, like missing items or incorrect deliveries, which have been addressed with refunds and remakes. Despite these occasional issues, the coffee and donuts are generally considered good, and the store is a convenient option for quick coffee and snacks. The location is small, with limited parking, and often has long lines at the drive-thru, making it less ideal for studying or spending extra time. Overall, Dunkin' offers a dependable choice for coffee and donuts, though the customer experience can depend on staff and time of visit.