Fries were not good because oil needed to be changed.
Food gloves need to be changed after touching the Cash register and other surfaces and handles and when the gloves are wet making the bun wet and soggy.
Atmosphere: 3
Food: 2
Service: 3
George Hoover
Our food was ordered online then when I got there to pick it up was given two different stores by two different people on why it was not ready. Stood around another 15 minutes waiting with no real reason or compensation not even a drink. Five Guys you dropped it on this one.
Atmosphere: 1
Food: 3
Service: 1
Robin Willets
Food was great but a bit pricey for 2 single burgers 1 fry and 2 drinks...total $34.00
Atmosphere: 4
Food: 5
Service: 4
Brian Benson
I think Five guys is totally overpriced, but I wanted a burger and this is where I stopped. The food is good and you won’t leave hungry but please Five Guys, be reasonable on the pricing.
Atmosphere: 5
Food: 5
Service: 5
Michelle Mullins
We stopped at the Burlington location on the way home and placed a to go order. When we got home burger was raw. I tried to call restaurant about it and automated recording said if placing a to go order down load app. and place it through there. If you need to speak to an associate press 0, when pressed 0 no ringing or anything just get a message saying sorry missed your call leave a message and we will return your call then disconnected the call before you could leave a message. I tried several times Saturday night and through out the day Sunday. We live in Greensboro but was coming from Raleigh so that's why we stopped at this location. Wasn't driving 20+ minutes for them to correct. This has been my favorite restaurant even during radiation treatments I could still eat here opposed to other restaurants. However always went to one in Greensboro instead. After this will not being going back.
Atmosphere: 3
Food: 2
Service: 3
S Louie
There was mayo instead of mustard on one of the burgers. The biggest disappointment was the quantity of fries! A pitiful serving for $6.00.
Atmosphere: 4
Food: 3
Service: 2
Angela Murray
Expensive but really good 😊
Atmosphere: 5
Food: 5
Service: 5
LA Newbegin
The food was good the fry serving serving is a good amount, i like that I could get a lettuce wrap instead of a bun, they also have free peanuts in the shell. The only problem I had with it was the price. We each got a regular size burger. We shared a fry and only one of us got a drink and it was almost $40. I wouldn't say the staff were friendly but they were efficient
Great burgers, a little on the pricey side, but well worth it. Fries were good, but if you like them crispy on the outside, you may be disappointed.
Atmosphere: 4
Food: 5
Service: 4
Cadee Mickelson
Have never had a bad meal here. The cheeseburgers are huge and so it the serving of fries. A regular fry is enough for two people. It's always clean and the service is fast and friendly.
Atmosphere: 5
Food: 5
Service: 5
Darcy Livesay
Got my burger and it was lettuce wrapped like I had asked but by the end it didn’t even matter as the staff offered to remake it right away with a smile AND gave a $10 gift card. That is customer service. Thank you guys! Food was 10/10 as always!
Atmosphere: 5
Food: 5
Service: 5
B Slater
Great as always. Was greeted by everyone and even though it wasn’t too busy at the moment, no one seemed to be just standing around. The store was immaculate; the drink area was clean and dry and the floor was being swept when I walked in. I appreciated that my order was read back to me at a normal speed and the guy taking my order was super friendly. The food came out fast and was delicious. No soggy fries or buns
Atmosphere: 5
Food: 5
Service: 5
Charles Hughes
First time at this new location, great burger but expensive, let's be honest
Fries were not good because oil needed to be changed.
Food gloves need to be changed after touching the Cash register and other surfaces and handles and when the gloves are wet making the bun wet and soggy.
Atmosphere: 3
Food: 2
Service: 3
Our food was ordered online then when I got there to pick it up was given two different stores by two different people on why it was not ready. Stood around another 15 minutes waiting with no real reason or compensation not even a drink. Five Guys you dropped it on this one.
Atmosphere: 1
Food: 3
Service: 1
Food was great but a bit pricey for 2 single burgers 1 fry and 2 drinks...total $34.00
Atmosphere: 4
Food: 5
Service: 4
I think Five guys is totally overpriced, but I wanted a burger and this is where I stopped. The food is good and you won’t leave hungry but please Five Guys, be reasonable on the pricing.
Atmosphere: 5
Food: 5
Service: 5
We stopped at the Burlington location on the way home and placed a to go order. When we got home burger was raw. I tried to call restaurant about it and automated recording said if placing a to go order down load app. and place it through there. If you need to speak to an associate press 0, when pressed 0 no ringing or anything just get a message saying sorry missed your call leave a message and we will return your call then disconnected the call before you could leave a message. I tried several times Saturday night and through out the day Sunday. We live in Greensboro but was coming from Raleigh so that's why we stopped at this location. Wasn't driving 20+ minutes for them to correct. This has been my favorite restaurant even during radiation treatments I could still eat here opposed to other restaurants. However always went to one in Greensboro instead. After this will not being going back.
Atmosphere: 3
Food: 2
Service: 3
There was mayo instead of mustard on one of the burgers. The biggest disappointment was the quantity of fries! A pitiful serving for $6.00.
Atmosphere: 4
Food: 3
Service: 2
Expensive but really good 😊
Atmosphere: 5
Food: 5
Service: 5
The food was good the fry serving serving is a good amount, i like that I could get a lettuce wrap instead of a bun, they also have free peanuts in the shell. The only problem I had with it was the price. We each got a regular size burger. We shared a fry and only one of us got a drink and it was almost $40. I wouldn't say the staff were friendly but they were efficient
Atmosphere: 3
Food: 4
Service: 3
Do not recommend!!!
Nice spot to stop and eat good people!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great burgers, a little on the pricey side, but well worth it. Fries were good, but if you like them crispy on the outside, you may be disappointed.
Atmosphere: 4
Food: 5
Service: 4
Have never had a bad meal here. The cheeseburgers are huge and so it the serving of fries. A regular fry is enough for two people. It's always clean and the service is fast and friendly.
Atmosphere: 5
Food: 5
Service: 5
Got my burger and it was lettuce wrapped like I had asked but by the end it didn’t even matter as the staff offered to remake it right away with a smile AND gave a $10 gift card. That is customer service. Thank you guys! Food was 10/10 as always!
Atmosphere: 5
Food: 5
Service: 5
Great as always. Was greeted by everyone and even though it wasn’t too busy at the moment, no one seemed to be just standing around. The store was immaculate; the drink area was clean and dry and the floor was being swept when I walked in. I appreciated that my order was read back to me at a normal speed and the guy taking my order was super friendly. The food came out fast and was delicious. No soggy fries or buns
Atmosphere: 5
Food: 5
Service: 5
First time at this new location, great burger but expensive, let's be honest
Atmosphere: 5
Food: 5
Service: 5
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