That guy with the dreads think his name is William he said great person that guy deserves a raise
Atmosphere: 5
Food: 5
Service: 5
Tracy Rascoe
Hello I usually order from this location a lot but someone else picks the order up. My order was made wrong today whether or not it was placed wrong, I do not know. I went to the store today to exchange the order. The first young lady I encountered was kind , she wasn't sure what she needed to do, the other person who appeared to be a woman and maybe a lead person? Was very unprofessional, mean and rude. Even if the mistake was due to the online entry. You should never argue with a customer aggressively implying the mistake was on my end so I needed to pay for the order again. Very Rude, it was a controlled bullying style. You may want to consider who is representing your Brand. My first and last visit to this location. Terrible customer service
Time: 1:55- 2 ish
Atmosphere: 1
Service: 1
Margaret Jones
Eric with the red beanie had the best customer service we have ever received at Marcos despite being flooded with orders and having no delivery drivers for the night. He gave us options through door dash for delivery, but ultimately we went to pick up the pizza instead. Upon arrival at the store he was so kind and accommodating we hardly cared about the minor inconvenience. The food was hot and absolutely delicious!!
Lynne Wheeley
Delicious
Atmosphere: 5
Food: 5
Service: 5
S Smith
This food is phenomenal and since new management, customer service is wonderful
Michael Widener
This is an amazing Marco's! My order is always spot on, it's always fresh and hot, and the staff is friendly.
Rickey Jones
The service is always excellent
Toya Staley
Service has really went down I ordered a special that they offer and a salad.They didn't bring my salad and when I called the store I was told that door dash was responsible for the delivery. Which was a complete lie because the delivery driver clearly had a Marcos sign brightly lit up on top of her car. I was told to either come pick up the salad or reach out to door dash in reference to a refund. So they clearly knew door dash had nothing to do with the delivery. So if we would have tried to get a refund we would be looking like scammers or that we are trying to get over. Then while I'm in the store one of the workers was making someone who was in front of me pizza, and he never put on gloves and the manager must have seen my expression on my face when I noticed what he was doing. So she quietly walked by him and must have told him to put on gloves, because he stopped in the middle of adding the meat toppings he decides to put on gloves. But he was basically through with adding the toppings to did I say it was 2 separate pizzas on their order? Yeah he was nearing the end of topping the 2nd pizza. He put on the gloves tossed a couple more pieces of pepperoni on the pizza and was taking the gloves right back off.... They are very unorganized, bad customer service, store in dissaree.... I'm just not gonna shop there because that's not the only person or time someones food was prepared by someone with no gloves on..... The way he went straight to stretching the dough and applying the sauce and cheese with out gloves.... SO SHOP THEIR AT YOUR OWN RISK!!!!!!
I like it. It's lunch time and the place is certainly busy, but they are attentive and fast. My food was hot and fresh. There was no line when I ordered, but there is a steady flow of people in and out. I didn't dine in, but the customer service was nice. Definitely will come again!
Gary Walker
Was disorganized and food wasn’t fresh tasting. Won’t be back.
Allie S
Meatball sub was soggy from all the sauce plus the meatballs weren't fresh and the toppings i ordered wasn't on the sub. The provolone must be processed because when re-heated, it practically melted...yuk!
Karen Locklear
Manager made sure my bad experience was resolved. Went above and beyond with customer service to make sure I was pleased. I like Marcos better than Dominos. Better service and better food, will always come here for pizza!
R. Marc Greenway
Good food for the price and the customer service has been excellent.
The best in town
Atmosphere: 5
Food: 5
Service: 5
I really like Jamal he is very funny man
Atmosphere: 5
Food: 5
Service: 5
That guy with the dreads think his name is William he said great person that guy deserves a raise
Atmosphere: 5
Food: 5
Service: 5
Hello
I usually order from this location a lot but someone else picks the order up. My order was made wrong today whether or not it was placed wrong, I do not know. I went to the store today to exchange the order. The first young lady I encountered was kind , she wasn't sure what she needed to do, the other person who appeared to be a woman and maybe a lead person? Was very unprofessional, mean and rude.
Even if the mistake was due to the online entry. You should never argue with a customer aggressively implying the mistake was on my end so I needed to pay for the order again. Very Rude, it was a controlled bullying style. You may want to consider who is representing your Brand. My first and last visit to this location. Terrible customer service
Time: 1:55- 2 ish
Atmosphere: 1
Service: 1
Eric with the red beanie had the best customer service we have ever received at Marcos despite being flooded with orders and having no delivery drivers for the night. He gave us options through door dash for delivery, but ultimately we went to pick up the pizza instead. Upon arrival at the store he was so kind and accommodating we hardly cared about the minor inconvenience. The food was hot and absolutely delicious!!
Delicious
Atmosphere: 5
Food: 5
Service: 5
This food is phenomenal and since new management, customer service is wonderful
This is an amazing Marco's!
My order is always spot on, it's always fresh and hot, and the staff is friendly.
The service is always excellent
Service has really went down I ordered a special that they offer and a salad.They didn't bring my salad and when I called the store I was told that door dash was responsible for the delivery. Which was a complete lie because the delivery driver clearly had a Marcos sign brightly lit up on top of her car. I was told to either come pick up the salad or reach out to door dash in reference to a refund. So they clearly knew door dash had nothing to do with the delivery. So if we would have tried to get a refund we would be looking like scammers or that we are trying to get over. Then while I'm in the store one of the workers was making someone who was in front of me pizza, and he never put on gloves and the manager must have seen my expression on my face when I noticed what he was doing. So she quietly walked by him and must have told him to put on gloves, because he stopped in the middle of adding the meat toppings he decides to put on gloves. But he was basically through with adding the toppings to did I say it was 2 separate pizzas on their order? Yeah he was nearing the end of topping the 2nd pizza. He put on the gloves tossed a couple more pieces of pepperoni on the pizza and was taking the gloves right back off.... They are very unorganized, bad customer service, store in dissaree.... I'm just not gonna shop there because that's not the only person or time someones food was prepared by someone with no gloves on..... The way he went straight to stretching the dough and applying the sauce and cheese with out gloves.... SO SHOP THEIR AT YOUR OWN RISK!!!!!!
Restaurantji Recommends
I like it. It's lunch time and the place is certainly busy, but they are attentive and fast. My food was hot and fresh. There was no line when I ordered, but there is a steady flow of people in and out. I didn't dine in, but the customer service was nice. Definitely will come again!
Was disorganized and food wasn’t fresh tasting. Won’t be back.
Meatball sub was soggy from all the sauce plus the meatballs weren't fresh and the toppings i ordered wasn't on the sub. The provolone must be processed because when re-heated, it practically melted...yuk!
Manager made sure my bad experience was resolved. Went above and beyond with customer service to make sure I was pleased. I like Marcos better than Dominos. Better service and better food, will always come here for pizza!
Good food for the price and the customer service has been excellent.
Loading...