Absolute ridiculous how people choose to run their business; apparently only having two employees at 7 o’clock at night seems acceptable by this location.
After our order showed out for delivery for over an hour, we called the store back to back to finally be told Our pizza is still in the oven. It’s pathetic. These are the businesses we are expected to give money to.. Burlington is really crashing hard.
Atmosphere: 1
Food: 1
Service: 1
Antonio Arias
They messed up my order... and is not the first time... and the food was cold and nasty...never ordering anything from here again...
Atmosphere: 1
Food: 1
Service: 1
Cody urboy
I went there and two people was in the store a young black female and a young white male. I watched the male grab the trash cash pushed it to the back and began making a pizza without changing his gloves. After I mentioned it to the female I over heard the male say that he was ready to go home: and didn’t care.
Atmosphere: 5
Food: 1
Service: 1
Alan Destiny
Hunter was phenomenal! My order arrived about 10 minutes earlier than expected, and he was super friendly and professional. It’s always nice when a delivery driver goes above and beyond — great service all around!
Atmosphere: 5
Food: 5
Service: 5
Kayla Rider
Best pizza i have had by far in the area. The delivery guy named Hunter was all around so great! He got here in less than the anticipated time of arrival and handled my food with care!
Atmosphere: 5
Food: 5
Service: 5
Tommy Velez
I was driving by the restaurant and decided to stop and order online before going in. The website stated it would be about 10 minutes. I waited about 15 minutes and walked in. There was no greeting and I had to say something to the employee before she even looked up from her phone. Then she stated she didn't see my order because her computer didn't make a sound to alert her. Unacceptable. I feel like this is a waste of time but it she was so nonchalant about the situation I couldn't let it go. I love Marcos but I will not be coming back. Get better management because she was the only one Herr so I assume she wasn't just a regular employee.
Atmosphere: 1
Food: 3
Service: 1
Kelly Rogers
The best in town
Atmosphere: 5
Food: 5
Service: 5
Ethan
I really like Jamal he is very funny man
Atmosphere: 5
Food: 5
Service: 5
SIMI MOTION
That guy with the dreads think his name is William he said great person that guy deserves a raise
Atmosphere: 5
Food: 5
Service: 5
Tracy Rascoe
Hello I usually order from this location a lot but someone else picks the order up. My order was made wrong today whether or not it was placed wrong, I do not know. I went to the store today to exchange the order. The first young lady I encountered was kind , she wasn't sure what she needed to do, the other person who appeared to be a woman and maybe a lead person? Was very unprofessional, mean and rude. Even if the mistake was due to the online entry. You should never argue with a customer aggressively implying the mistake was on my end so I needed to pay for the order again. Very Rude, it was a controlled bullying style. You may want to consider who is representing your Brand. My first and last visit to this location. Terrible customer service
Eric with the red beanie had the best customer service we have ever received at Marcos despite being flooded with orders and having no delivery drivers for the night. He gave us options through door dash for delivery, but ultimately we went to pick up the pizza instead. Upon arrival at the store he was so kind and accommodating we hardly cared about the minor inconvenience. The food was hot and absolutely delicious!!
Lynne Wheeley
Delicious
Atmosphere: 5
Food: 5
Service: 5
S Smith
This food is phenomenal and since new management, customer service is wonderful
Michael Widener
This is an amazing Marco's! My order is always spot on, it's always fresh and hot, and the staff is friendly.
Absolute ridiculous how people choose to run their business; apparently only having two employees at 7 o’clock at night seems acceptable by this location.
After our order showed out for delivery for over an hour, we called the store back to back to finally be told Our pizza is still in the oven. It’s pathetic. These are the businesses we are expected to give money to.. Burlington is really crashing hard.
Atmosphere: 1
Food: 1
Service: 1
They messed up my order... and is not the first time... and the food was cold and nasty...never ordering anything from here again...
Atmosphere: 1
Food: 1
Service: 1
I went there and two people was in the store a young black female and a young white male. I watched the male grab the trash cash pushed it to the back and began making a pizza without changing his gloves. After I mentioned it to the female I over heard the male say that he was ready to go home: and didn’t care.
Atmosphere: 5
Food: 1
Service: 1
Hunter was phenomenal! My order arrived about 10 minutes earlier than expected, and he was super friendly and professional. It’s always nice when a delivery driver goes above and beyond — great service all around!
Atmosphere: 5
Food: 5
Service: 5
Best pizza i have had by far in the area. The delivery guy named Hunter was all around so great! He got here in less than the anticipated time of arrival and handled my food with care!
Atmosphere: 5
Food: 5
Service: 5
I was driving by the restaurant and decided to stop and order online before going in. The website stated it would be about 10 minutes. I waited about 15 minutes and walked in. There was no greeting and I had to say something to the employee before she even looked up from her phone. Then she stated she didn't see my order because her computer didn't make a sound to alert her. Unacceptable. I feel like this is a waste of time but it she was so nonchalant about the situation I couldn't let it go. I love Marcos but I will not be coming back. Get better management because she was the only one Herr so I assume she wasn't just a regular employee.
Atmosphere: 1
Food: 3
Service: 1
The best in town
Atmosphere: 5
Food: 5
Service: 5
I really like Jamal he is very funny man
Atmosphere: 5
Food: 5
Service: 5
That guy with the dreads think his name is William he said great person that guy deserves a raise
Atmosphere: 5
Food: 5
Service: 5
Hello
I usually order from this location a lot but someone else picks the order up. My order was made wrong today whether or not it was placed wrong, I do not know. I went to the store today to exchange the order. The first young lady I encountered was kind , she wasn't sure what she needed to do, the other person who appeared to be a woman and maybe a lead person? Was very unprofessional, mean and rude.
Even if the mistake was due to the online entry. You should never argue with a customer aggressively implying the mistake was on my end so I needed to pay for the order again. Very Rude, it was a controlled bullying style. You may want to consider who is representing your Brand. My first and last visit to this location. Terrible customer service
Time: 1:55- 2 ish
Atmosphere: 1
Service: 1
Restaurantji Recommends
Eric with the red beanie had the best customer service we have ever received at Marcos despite being flooded with orders and having no delivery drivers for the night. He gave us options through door dash for delivery, but ultimately we went to pick up the pizza instead. Upon arrival at the store he was so kind and accommodating we hardly cared about the minor inconvenience. The food was hot and absolutely delicious!!
Delicious
Atmosphere: 5
Food: 5
Service: 5
This food is phenomenal and since new management, customer service is wonderful
This is an amazing Marco's!
My order is always spot on, it's always fresh and hot, and the staff is friendly.
The service is always excellent
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