McDonald's

1471 University Dr, Burlington
(336) 584-4014

Recent Reviews

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Brenda Ross

McDonald's has become too expensive
looked at the menu and ordered a burger. The burgers are not like they use to be.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Cheeseburger

Taija Pryor

Every single time I come here I regret it - service is terrible, the wait is terrible, my food is always wrong and cold. Then I wait a while, try again a few months later, and surprise it's the same. When I worked here, the manager was awful so it doesn't surprise me. What does surprise me, is how a businesses can be so stagnant in their performance that they continue to provide poor service.

Atmosphere: 1

Food: 2

Service: 1

Ryan

You'll be waiting 20 minutes for your food, even at the drive thru, and most times the order is wrong.

Atmosphere: 2

Food: 3

Service: 1

Darwin Chapa

Store with lack of products and too much waiting

Atmosphere: 5

Food: 3

Service: 1

Tareq Mansoor

Tooooooo slow people

Atmosphere: 1

Food: 1

Service: 1

Tina Baby

Never really have a problem at this location other than night shift plays on their phones that's all you see when you look through the drive through.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Big Mac, Mcchicken, Sweet Tea

Brittany Vanderpool

Waited 26 minutes to receive my simple food order #1394 on 1/4/25. Workers were unprofessional and unaccountable

Atmosphere: 3

Food: 3

Service: 1

No Thanks

Overall absolutely horrible service. Customer service was slow, had to send a burger special requested for NO pickles twice and the third time the manager got it right. I asked for no pickles and was given pickles the first two times. I feel disappointed as someone who works within the industry. This location was horrible. Slow workers, also slacking off on their phones not working on orders.

Atmosphere: 1

Food: 1

Service: 1

Taylor Crocker

Came to this location, we ordered off of the kiosks. Someone in our group didn’t get a cheeseburger they ordered and they refused to fix it. Also noticed the lobby is disgusting the tables are streaked with dirty cleaning solution crumbs everywhere. When we needed someone at the counter it took about 10 mins for them to meet us. The customer service sucks so bad here. Also the wooden Colums by the bar are disgusting. Covered is dust and crumbs they also left the lid off the tea which is a major health code violation. Pics listed below.

Atmosphere: 1

Food: 2

Service: 1

Taylor J Crocker

Came to this location, we ordered off of the kiosks. Someone in our group didn’t get a cheeseburger they ordered and they refused to fix it. Also noticed the lobby is disgusting the tables are streaked with dirty cleaning solution crumbs everywhere. When we needed someone at the counter it took about 10 mins for them to meet us. The customer service sucks so bad here. Also the wooden Colums by the bar are disgusting. Covered is dust and crumbs they also left the lid off the tea which is a major health code violation.

L M

I went through drive through between 10-11 pm for a chicken nugget happy meal for my grandson. The girl that attempted to take my order had an attitude. I refuse to deal with that. So, I left with no happy meal for my grandson. This is what happen. She said welcome to McDonald's. Did you use the mobile app for your order. I couldn't hear the last part and I stated "Excuse me?" She repeated with an attitude. I said "oh, no ma'am. " So, I attempted to order but because she continued with an attitude the entire time. I refuse to allow this. I left with nothing for my grandson. With those speakers, sometimes you can't hear. But she needs lessons in customer service.

Service: 1

David Sanders

The owner of this franchise needs to invest in some robots and AI!!!... you'd get better service. The person that brought our food to us tried to stop 3 feet from us and hand my wife our food and of coarse my wife is facing away from her and the girl huffs and steps toward the table more and bumps my wife with the tray as she is setting the tray on the table... I will NEVER eat at this location again and do NOT recommend to any to go here.

Atmosphere: 1

Food: 1

Service: 1

Sabrena Therrien

This is by far the worst mcdonalds.... if you order a large you get a medium if you order a medium you get a small. Rude and uncooperative

Atmosphere: 4

Food: 2

Service: 1

Scott Peters

Great csr kiosk was t up and was happy to take my order great place for a quick stop

Atmosphere: 5

Food: 5

Service: 5

Ciera Day

People are friendly

Atmosphere: 5

Food: 5

Service: 5

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