Horrible! Use door dash to deliver their food and your pizza will come out of the oven and then it takes an hour to get it. Manager is terribly rude and doesn’t deserve her job!
Atmosphere: 1
Food: 1
Service: 1
Shea Avery
I can always count on it fresh and piping hot. Fresh ingredients baked perfectly with stringy cheese!
Atmosphere: 3
Food: 4
Service: 4
Bianca Jackson
This place is straight up disgusting! They always get my order wrong! I will not be eating here anymore. NICOLE is the manager and she is the absolute worst! They literally messed up my WHOLE order and she refused to give me a WHOLE refund. To make things worst the entire time I was talking to her she had an attitude from the beginning! Like I was annoying or bothering her just trying to figure everything out, as if they wasn’t at fault for messing up my pizza. Please save your money and go somewhere else!
Atmosphere: 1
Food: 1
Service: 1
Jorge Villarreal
Doordash delivers it, its no longer in house. Order from here if you want cold pizza. They don't even tell you until you complete your order. A pizza place with no dedicated delivery driver is insane
Atmosphere: 5
Food: 4
Service: 1
MixMonkey420
This review is for the South Church Street Burlington store.
This used to be a good location. I used to frequent this location at least once a week, for quite a while. After receiving a few sub par pizzas, I really stopped ordering regularly, but still did on occasion. Lately, the issue has become the employees. There's one female, that recently came back to the store that is great! There are 2 AA females though, that are so rude and unprofessional, I will no longer give this place my business. Snarky comments under their breath, loud obnoxious music playing, yelling and carrying on, and just plain being rude to customers for no reason. I'm a very easy going/friendly person. It really takes a lot to get on my bad side, so I guess they actually accomplished something. The bigger "female" isn't ever actually doing work that I've ever seen. The smaller one does everything with an attitude and a chip on her shoulder. How you would let someone like her run your store is beyond me. And for the record, I'm not alone in what I'm expressing here. I've had several conversations with other patrons in and around the store about these two. Hopefully someone higher up in the chain of command realizes what's happening there. Me personally, I'm just going to spend my money at one of the many other, better choices for pizza in the area. I would highly encourage anyone reading this to not waste your money or time. There are much better choices nearby.
Atmosphere: 1
Food: 1
Service: 1
tito feliciano
The customer server was very disrespectful towards me, they caught an attitude as well as accusing me of using the app incorrectly. I’ve been using this platform for years and I’ve never met such a rude manager. Even the delivery is awful, the people always have the food messed up and consistently mistaken my orders. The employees are rude and incompetent, they do not treat customers properly. I highly recommend not getting your savory pizza from here and find a different location to order from. 1 star.
Atmosphere: 1
Food: 4
Service: 1
Jane Borotto
$4.99 one topping pizza sounds like a great deal. HOWEVER, IT TASTES LIKE FROZEN PIZZA. YUCK. The crust was terrible. Recipe needs revamp. Worst pizza I've ever had.
Brandon Barnes
dont care when the door dash drivers mess with your food so you better pick it up yourself
Atmosphere: 1
Food: 1
Service: 1
Victoria Ott
Marcia is the best employee, always greeted with such enthusiasm, she aways as the biggest smile on her face.
I placed a order 9/5/24 at 9:07pm I order from this particular papa johns a lot, however today it was on another level of delicious, the perfect amount of cheese and sausage, the crust wasn’t to hard or soft. I don’t know who made my food, but i would prefer if they made my pizza every time. This is probably the best pizza I’ve had this year and it was worth my last 9 dollars. Some part of me wants to call and thank them personally, but I don’t want to be disruptive.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie
Michael Greer
You will never get a hot pizza delivered, or find anyone who cares if you have any issues
Atmosphere: 3
Food: 4
Service: 1
Glenn Smith
The people are good at their job and work courteous the food came out fairly fast but the parking is horrendous very hard to turn around and like only three parking spots other than that a good experience
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie
Julie Coad
When there were issues, Sasha took care of everything and was intentional to make me feel heard and to rectify the situation. I feel confident about using this Papa Johns again. I also have a friend who has spoken highly of Sasha in the way that she has connected with customers.
Horrible! Use door dash to deliver their food and your pizza will come out of the oven and then it takes an hour to get it. Manager is terribly rude and doesn’t deserve her job!
Atmosphere: 1
Food: 1
Service: 1
I can always count on it fresh and piping hot. Fresh ingredients baked perfectly with stringy cheese!
Atmosphere: 3
Food: 4
Service: 4
This place is straight up disgusting! They always get my order wrong! I will not be eating here anymore. NICOLE is the manager and she is the absolute worst! They literally messed up my WHOLE order and she refused to give me a WHOLE refund. To make things worst the entire time I was talking to her she had an attitude from the beginning! Like I was annoying or bothering her just trying to figure everything out, as if they wasn’t at fault for messing up my pizza. Please save your money and go somewhere else!
Atmosphere: 1
Food: 1
Service: 1
Doordash delivers it, its no longer in house. Order from here if you want cold pizza. They don't even tell you until you complete your order. A pizza place with no dedicated delivery driver is insane
Atmosphere: 5
Food: 4
Service: 1
This review is for the South Church Street Burlington store.
This used to be a good location. I used to frequent this location at least once a week, for quite a while. After receiving a few sub par pizzas, I really stopped ordering regularly, but still did on occasion.
Lately, the issue has become the employees. There's one female, that recently came back to the store that is great!
There are 2 AA females though, that are so rude and unprofessional, I will no longer give this place my business. Snarky comments under their breath, loud obnoxious music playing, yelling and carrying on, and just plain being rude to customers for no reason. I'm a very easy going/friendly person. It really takes a lot to get on my bad side, so I guess they actually accomplished something. The bigger "female" isn't ever actually doing work that I've ever seen. The smaller one does everything with an attitude and a chip on her shoulder. How you would let someone like her run your store is beyond me. And for the record, I'm not alone in what I'm expressing here. I've had several conversations with other patrons in and around the store about these two. Hopefully someone higher up in the chain of command realizes what's happening there. Me personally, I'm just going to spend my money at one of the many other, better choices for pizza in the area. I would highly encourage anyone reading this to not waste your money or time. There are much better choices nearby.
Atmosphere: 1
Food: 1
Service: 1
The customer server was very disrespectful towards me, they caught an attitude as well as accusing me of using the app incorrectly. I’ve been using this platform for years and I’ve never met such a rude manager. Even the delivery is awful, the people always have the food messed up and consistently mistaken my orders. The employees are rude and incompetent, they do not treat customers properly. I highly recommend not getting your savory pizza from here and find a different location to order from. 1 star.
Atmosphere: 1
Food: 4
Service: 1
$4.99 one topping pizza sounds like a great deal.
HOWEVER, IT TASTES LIKE FROZEN PIZZA. YUCK.
The crust was terrible. Recipe needs revamp. Worst pizza I've ever had.
dont care when the door dash drivers mess with your food so you better pick it up yourself
Atmosphere: 1
Food: 1
Service: 1
Marcia is the best employee, always greeted with such enthusiasm, she aways as the biggest smile on her face.
Atmosphere: 5
Food: 5
Service: 5
Yummy! My favorite pizza!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
So good! The service is great!
Atmosphere: 5
Food: 5
Service: 5
I placed a order 9/5/24 at 9:07pm I order from this particular papa johns a lot, however today it was on another level of delicious, the perfect amount of cheese and sausage, the crust wasn’t to hard or soft. I don’t know who made my food, but i would prefer if they made my pizza every time. This is probably the best pizza I’ve had this year and it was worth my last 9 dollars. Some part of me wants to call and thank them personally, but I don’t want to be disruptive.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie
You will never get a hot pizza delivered, or find anyone who cares if you have any issues
Atmosphere: 3
Food: 4
Service: 1
The people are good at their job and work courteous the food came out fairly fast but the parking is horrendous very hard to turn around and like only three parking spots other than that a good experience
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie
When there were issues, Sasha took care of everything and was intentional to make me feel heard and to rectify the situation. I feel confident about using this Papa Johns again. I also have a friend who has spoken highly of Sasha in the way that she has connected with customers.
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