Had a group of 19-20 people. My tab was as $500. 1. Soda was flat and told the waitress and she said there’s nothing she can do about that; so I had to advise her to just get different drink. She finally agreed 2. Make sure you get the clear cup; there was black chunk and gunk inside; again told waitress she got flustered. 3. Hair found on 2 plates; at this point I told the table to not call the waitress any longer. 4. My sister asked for hot water or a way to warm baby’s bottle; the waitress was getting it then manager stopped waitress. 5. Manager is very rude; she decided to add 18% gratuity automatically.. even though it wasn’t earned!! I asked her to remove it because we wanted to tip more in cash $$200. She said she can’t but we can add it to the tip. (I guess she wanted to control how much we give so she can get a cut. We signed the receipt and I had to find a way to give the waitress the tip as if it’s secretive!!!)
Overall the management staff if not customer focused and acts as if everyone is a suspect. She needs to loosen up, the wait staff needs more training on customer resolution; because you can clearly see she was not comfortable with customer resolution!!! I’m an investor on 18 business; if I was an owner here I would be worried; if it hasn’t already; pretty soon this business will go down!!! I give this place 24 months if these are not changed it will shut down!! Respectfully!!! FYI manager you can tell has good leadership qualities; but needs customer service added to her skills!!! Respectfully.
Atmosphere: 2
Food: 2
Service: 1
Rhonda Stephens
Our server was high out of her mind. The blinds and windows were FILTHY. We sat there 20 minutes before being acknowledged, even though there was only one other couple there besides us. Food was cold. It just wasn't a good experience at all.
Atmosphere: 1
Food: 2
Service: 1
Curt Prince
Food was good. Slight sewer smell on walking in. Water was tap water and had bad oder and taste. They are now using disposable cutlery which is extremely wasteful and really takes away from the feel. I don't want to pay 100 for dinner to eat with plastic!
Atmosphere: 3
Food: 5
Service: 4
Patrick Leroux
This one's tough because I don't like seafood... So my selection is very very limited. From what I can tell the bucket of seafood that is the common item ordered is very good. So as far as that goes, seems like a good place to eat if you really like seafood. A little on the pricey side but that's what you get when you go for this type of seafood.
Atmosphere: 4
Food: 4
Service: 4
Heather James
Food is great service can be slow
Atmosphere: 4
Food: 5
Service: 3
Kristy Eldred
Prices are updated from the process you see on the Google BTW
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: New Low Country Boil
Mike Torrenti
We went to Red Crab for the first time this past weekend and had Jyquan as our server. I can't say enough good things about him. He was knowledgeable on the menu and made great recommendations. Hands down the best server I have had in a long time.
Atmosphere: 5
Food: 5
Service: 5
Ashley Nicole
We had a great service with our waitress Mimi. She handled our big party well and brought everything out in a timely fashion. Thank you Mimi for helping to make this a successful dinner.
Lock Yel
Mimi was awesome. We had a large party today and she took care of everything by herself. She was super friendly and awesome. Thanks Mimi
Had a group of 19-20 people. My tab was as $500. 1. Soda was flat and told the waitress and she said there’s nothing she can do about that; so I had to advise her to just get different drink. She finally agreed
2. Make sure you get the clear cup; there was black chunk and gunk inside; again told waitress she got flustered.
3. Hair found on 2 plates; at this point I told the table to not call the waitress any longer.
4. My sister asked for hot water or a way to warm baby’s bottle; the waitress was getting it then manager stopped waitress.
5. Manager is very rude; she decided to add 18% gratuity automatically.. even though it wasn’t earned!! I asked her to remove it because we wanted to tip more in cash $$200. She said she can’t but we can add it to the tip. (I guess she wanted to control how much we give so she can get a cut. We signed the receipt and I had to find a way to give the waitress the tip as if it’s secretive!!!)
Overall the management staff if not customer focused and acts as if everyone is a suspect. She needs to loosen up, the wait staff needs more training on customer resolution; because you can clearly see she was not comfortable with customer resolution!!! I’m an investor on 18 business; if I was an owner here I would be worried; if it hasn’t already; pretty soon this business will go down!!! I give this place 24 months if these are not changed it will shut down!! Respectfully!!! FYI manager you can tell has good leadership qualities; but needs customer service added to her skills!!! Respectfully.
Atmosphere: 2
Food: 2
Service: 1
Our server was high out of her mind. The blinds and windows were FILTHY. We sat there 20 minutes before being acknowledged, even though there was only one other couple there besides us. Food was cold. It just wasn't a good experience at all.
Atmosphere: 1
Food: 2
Service: 1
Food was good. Slight sewer smell on walking in. Water was tap water and had bad oder and taste. They are now using disposable cutlery which is extremely wasteful and really takes away from the feel. I don't want to pay 100 for dinner to eat with plastic!
Atmosphere: 3
Food: 5
Service: 4
This one's tough because I don't like seafood... So my selection is very very limited. From what I can tell the bucket of seafood that is the common item ordered is very good. So as far as that goes, seems like a good place to eat if you really like seafood. A little on the pricey side but that's what you get when you go for this type of seafood.
Atmosphere: 4
Food: 4
Service: 4
Food is great service can be slow
Atmosphere: 4
Food: 5
Service: 3
Prices are updated from the process you see on the Google BTW
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: New Low Country Boil
We went to Red Crab for the first time this past weekend and had Jyquan as our server. I can't say enough good things about him. He was knowledgeable on the menu and made great recommendations. Hands down the best server I have had in a long time.
Atmosphere: 5
Food: 5
Service: 5
We had a great service with our waitress Mimi. She handled our big party well and brought everything out in a timely fashion. Thank you Mimi for helping to make this a successful dinner.
Mimi was awesome. We had a large party today and she took care of everything by herself. She was super friendly and awesome. Thanks Mimi
Mimi was the best!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
A very nice place the staff was a bit slow. Family oriented.
Food was good service was terrible.
Atmosphere: 5
Food: 5
Service: 1
The food was good but our server was even better. Her name is Tyesha and because of her I will always come back and ask to sit in her section!!!!
Atmosphere: 5
Food: 5
Service: 5
Tyesha was fantastic! She was attentive and kept our needs in mind!
Atmosphere: 5
Food: 5
Service: 5
ayanna h. was great waitress very sweet
Atmosphere: 5
Food: 5
Service: 5
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