Sal's Italian Restaurant and Pizza
402 Huffman Mill Rd #5119, Burlington
(336) 584-3726
Recent Reviews
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Our server was amazing
Atmosphere: 4
Food: 4
Service: 5
I just ordered from this restaraunt with doordash for delivery. I only received half of my order which is very bad customer service that they allowed the driver to leave without the full order...and then the store cancelled the remainder of my order because of their failure. I will never order from this restaraunt again due to horrible customer service.
Food: 3
Service: 1
Food, great. Service, decent. Seats, wet. Time, long. Food, kinda warm. Overall, meh.
Atmosphere: 4
Food: 5
Service: 3
Sal's Italian Restaurant: A Culinary delight, but Delivered with Incompetent Service
The positive point up front; the food at Sal's wasn't bad. It was, in fact, pretty good. The meatballs I ordered were very decent, though the promised ranch dressing never arrived – seemingly a minor inconvenience and certainly compared to the level of service we (4x diners) experienced (overall) ensured the ranch issue wasn't even on my radar. Here's why: The food is utterly irrelevant when the service was this disappointing.
From the moment we sat down, we experienced what seemed to be an inattentitive and/or simply inexperienced staff attitude (not anyone being rude, just didn't make us a priority or show competency). The restaurant wasn't very busy and there were at least 2 servers (but understanding this is just my opinion and maybe I'm wrong). However on multiple occasions we observed our server doing other things for other customers, while we were waiting (7-10 mins on average) for drinks, additional items that were confirmed otw for our meals, etc. (I can only imagine if the needed help, they could have called in the guy who was flipping his ink pin in the air, at the host stand). Next our bread arrived only after we'd nearly finished our entrees – which to me was against basic restaurant etiquette. My wife ordered shrimp scampi and received a seafood- type of Alfredo. The server's response was disappointing, once I asked her to confirm our order was correct, she attempted to convince us that this was the shrimp scampi, again I'm blaming inexperience, it didn't feel like any blatant disrespect or anything like that.
To further illustrate the aforementioned points, my friends even had to leave before receiving their change – (we had to retrieve it for them). The wait for both the check and change was approximately 10-15 minutes. Ten to fifteen minutes to get a check and it's change?? I mean this isn't a bustling metropolis (Charlotte, NC or something).
Now one thing I'd want Sal's to keep in mind is that there are countless other restaurants around town that offer both good food AND competent service. Sal's needs a serious overhaul, with respect to staff retraining.
Atmosphere: 3
Food: 4
Service: 2
Ordered food & quotes 20 minutes, upon arrival I was told another 5 minutes. Another 20 minutes later my order was finally complete. Found out from Staff talking that order was incomplete & they forgot to make part of my order. Service has declined. 2 of my pizzas sat there getting cold while the 3rd Pizza was just coming out of the oven hot.
Atmosphere: 3
Food: 3
Service: 3
We had carry out and all I need to say is Yum!
Atmosphere: 5
Food: 5
Service: 5
Best Lobster Ravioli I've ever had.
Atmosphere: 5
Food: 5
Service: 5
Yummy!!!
And enough left overs for tomorrow's lunch!!
Atmosphere: 5
Food: 5
Service: 5
Beyond delicious food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood Fettuccine, Garlic Knots
Always good food and service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Always love eating at Sal's!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken and Shrimp Carbonara, Oysters Rockefeller, Chicken Parmesan, Calamari, Meat Lovers
No flavor what so ever I got the sub and I was having a hard time finishing it and it was $18. I do not suggest this place next time go to Ferraras down the road.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Italian Sub
When we arrived we only had to wait about 10 minutes to be seated. Our server was great and answered our questions about the food. We didn't have to wait long for our drinks or food either. Although business was steady, it wasn't very loud so we could enjoy our conversation. After we asked about recommendations, I chose between two dishes and told the server to surprise me. I ended up with chicken parmesan and it was very good. The salad was also good. Just know that the entrees are served with bread and the salad is additional. We had leftovers because the portions were generous! Also, the turtle cheesecake is divine!
Parking: There is a large parking lot there at the restaurant. We parked right across from the door.
Kid-friendliness: There were several families with kids and it was not very loud. Nice family atmosphere
Wheelchair accessibility: There are tables available where chairs could be removed to accommodate a wheelchair. No steps into or within the restaurant either.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Knots, Chicken Parmigiana
The food was good
Atmosphere: 5
Food: 4
Service: 3
If you haven't heard, this is the right place. Food is amazing, renovatation amazing, staff amazing..
Atmosphere: 5
Food: 5
Service: 5
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