“ come back later we are closed “ he repeated it until i drove off.. very rude very unprofessional
i just wanted a drink 🤷🏽♂️
an mind you, this was 3 in the afternoon…. very poorly ran establishment .. won’t be returning ever again .
Atmosphere: 1
Food: 1
Service: 1
Brian Turner
Yesterday around 7:50 PM, I accompanied my brother while he was completing a DoorDash pickup. Unfortunately, the experience was extremely disappointing. A young woman was attending the front counter when my brother provided the name for the order he was picking up. She seemed visibly annoyed. After he repeated the customer’s name, she rolled her eyes before retrieving the order.
When she returned, she placed the order on the table without acknowledgment and walked away. My brother asked if the order included a drink, but she ignored him. He approached the counter again to confirm if everything was complete, to which she replied with an irritated "yeah." When my brother inquired about the manager, we were informed that the woman was, in fact, the manager. Her justification for her behavior was that she couldn’t hear him.
I’ve visited this location a few times, and while the experiences were average, this particular interaction was unacceptable. A manager should exhibit professionalism, respect, and maturity—qualities that were notably absent in this case. As a result, neither my brother nor I will return to this establishment for any reason.
Atmosphere: 1
Food: 3
Service: 1
Donald Toomey
No Ice cream No slushies No Apple Pay No happy hour food discounts.
Tried to get a $1.49 candy slush but the machine was broke so I got charged $3.50 for a sprite with flavoring and nerds.
Corn dog tasted like it had been sitting under a hot light like a gas station. ⛽️
anthony zabala
Went to this location and the worst customer service ever will never be back Just Stay Away !!!!!!
Atmosphere: 1
Food: 1
Service: 1
Ace McAteer
Tried to get a sweet tea and a slushee tonight and she said the swipe on my card didn’t work and told me i had to leave. i’ve worked in restaurants and you don’t do this, you simply just type in the card number and do it manually. When i asked her to try and do this she simply just said “No” ! I will not be going back to this place because of the service! I have always enjoyed there food and drinks but this is ridiculous!
Atmosphere: 1
Food: 3
Service: 1
brian hilliard
This is the second time I have visited Sonic. On my first visit, my sandwich was incorrect, so I sent it back. They replaced it with another sandwich, but the meat was still cold. After sending it back again, they finally got it right. Today, I went again to order food at the drive-up stall. However, the person inside informed me that they were short-staffed and that I should either use the drive-thru or come in. I was quite disappointed and thought that this would be the last time I visit Sonic.
Atmosphere: 1
Food: 1
Service: 1
Jonathan Lovo
The food is very good and milkshakes are delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tots, Corn Dog, Fries
Dirty fisherman
I'm super pissed at the fact this place sold me 14 dollars worth of vanilla ice cream ..that was supposed to be these big expensive "blast" as they say....plum pitiful....this is all we get for our money....and of course nobody answers the phone
Ken Graves
Great value deals and friendly servers. Luna was very helpful and pleasant!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tots, Sandwich
Jeff Egerton
Best place for Coney Island hot dogs, other than Coney Island.
they can’t make the dirty dr pepper. and they are rude and they spread bigotry
Atmosphere: 1
Food: 1
Service: 1
Tammi Jaskulski
We waited 10 minutes and not one person said please hold I'll be right with you. Only 4 cars in the whole parking lot. Come on man burlington needs to get it together.
Service: 1
Sandi Lennon
Ordered ahead on the app. Waited awhile at the drive-in area (per the app) just to be acknowledged. Was told they would be right with me. After waiting another 5 minutes or so, I was told to come thru the drive thru for faster service. Went thru drive thru and was told that yes, our order was ready. Food was cold and tasteless. Sonic has GOT to do better if they want to stay open!!
Atmosphere: 1
Food: 2
Service: 1
Gary Stout
Great milkshakes
Ashley
Ordered something simple, and they got the entire order wrong even after it being repeated 4 times. Went through drive thru and had to go inside to get my refund
“ come back later we are closed “ he repeated it until i drove off.. very rude very unprofessional
i just wanted a drink 🤷🏽♂️
an mind you, this was 3 in the afternoon…. very poorly ran establishment .. won’t be returning ever again .
Atmosphere: 1
Food: 1
Service: 1
Yesterday around 7:50 PM, I accompanied my brother while he was completing a DoorDash pickup. Unfortunately, the experience was extremely disappointing. A young woman was attending the front counter when my brother provided the name for the order he was picking up. She seemed visibly annoyed. After he repeated the customer’s name, she rolled her eyes before retrieving the order.
When she returned, she placed the order on the table without acknowledgment and walked away. My brother asked if the order included a drink, but she ignored him. He approached the counter again to confirm if everything was complete, to which she replied with an irritated "yeah." When my brother inquired about the manager, we were informed that the woman was, in fact, the manager. Her justification for her behavior was that she couldn’t hear him.
I’ve visited this location a few times, and while the experiences were average, this particular interaction was unacceptable. A manager should exhibit professionalism, respect, and maturity—qualities that were notably absent in this case. As a result, neither my brother nor I will return to this establishment for any reason.
Atmosphere: 1
Food: 3
Service: 1
No Ice cream
No slushies
No Apple Pay
No happy hour food discounts.
Tried to get a $1.49 candy slush but the machine was broke so I got charged $3.50 for a sprite with flavoring and nerds.
Corn dog tasted like it had been sitting under a hot light like a gas station. ⛽️
Went to this location and the worst customer service ever will never be back
Just Stay Away !!!!!!
Atmosphere: 1
Food: 1
Service: 1
Tried to get a sweet tea and a slushee tonight and she said the swipe on my card didn’t work and told me i had to leave. i’ve worked in restaurants and you don’t do this, you simply just type in the card number and do it manually. When i asked her to try and do this she simply just said “No” ! I will not be going back to this place because of the service! I have always enjoyed there food and drinks but this is ridiculous!
Atmosphere: 1
Food: 3
Service: 1
This is the second time I have visited Sonic. On my first visit, my sandwich was incorrect, so I sent it back. They replaced it with another sandwich, but the meat was still cold. After sending it back again, they finally got it right. Today, I went again to order food at the drive-up stall. However, the person inside informed me that they were short-staffed and that I should either use the drive-thru or come in. I was quite disappointed and thought that this would be the last time I visit Sonic.
Atmosphere: 1
Food: 1
Service: 1
The food is very good and milkshakes are delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tots, Corn Dog, Fries
I'm super pissed at the fact this place sold me 14 dollars worth of vanilla ice cream ..that was supposed to be these big expensive "blast" as they say....plum pitiful....this is all we get for our money....and of course nobody answers the phone
Great value deals and friendly servers. Luna was very helpful and pleasant!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tots, Sandwich
Best place for Coney Island hot dogs, other than Coney Island.
Atmosphere: 3
Food: 4
Service: 4
Restaurantji Recommends
they can’t make the dirty dr pepper. and they are rude and they spread bigotry
Atmosphere: 1
Food: 1
Service: 1
We waited 10 minutes and not one person said please hold I'll be right with you. Only 4 cars in the whole parking lot. Come on man burlington needs to get it together.
Service: 1
Ordered ahead on the app. Waited awhile at the drive-in area (per the app) just to be acknowledged. Was told they would be right with me. After waiting another 5 minutes or so, I was told to come thru the drive thru for faster service. Went thru drive thru and was told that yes, our order was ready. Food was cold and tasteless. Sonic has GOT to do better if they want to stay open!!
Atmosphere: 1
Food: 2
Service: 1
Great milkshakes
Ordered something simple, and they got the entire order wrong even after it being repeated 4 times. Went through drive thru and had to go inside to get my refund
Atmosphere: 1
Food: 1
Service: 2
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