Starbucks

Worst Customer Service. None of them are worth a crap.

Atmosphere: 1

Service: 1

Walked in, no menu board for hot beverages. I questioned options. In a very quiet voice the young male employee gave ideas. We ordered, yet could barely hear the young man taking our order. No worries.

While waiting for 2 cups of hot coffee, we realized there was no station set up for sugar, cream, etc. I questioned the same employee that took our order as he was handing me a cup of ice i had placed originally, and he kindly handed us a cup filled with the number of SUGARS we requested. He was very polite. HE then explained the condiment station had not been replenished since COVID, 2020, from what he had been told.
OKAY, WOW, Lol...!!!

Waited 15+ minutes at counter while several others served their orders. Seemed to be ONLINE ORDERS, as individuals walking in picking up. Drive-thru was activity flowing well too.

Attempted to get attention of 6 workers behind the counter...!!!
AGAIN WAITING, with ZERO EMPLOYEES making eye contact, whisking past placing other orders in front of us.

I was FINALLY asked by female employee what we were waiting for. I nicely stated: 2 HOT COFFEES. The female employee then asked what kind. I replied back, ' the young man behind you took our order '. She quickly snapped back, "Well he's NEW".
Haahaahaa, u'mmmm, lol, okay, i guess i missed that POSTED on his head, DANG...???

The young fellow then told her WHAT we ordered. ((NOTE: I had NOT heard what my husband had ordered so I couldn't truly respond.)) The female employee walked over to make our HOT COFFEES. She brought them to the counter, she was apologetic.

I took our 2 HOT COFFEES to our inside table. My husband and I added the SUGARS handed previously. I then realized I wasn't handed the cream.

I turned around, went back to the counter with the small empty cup to get the attention of now 4 employees behind the counter. Had to speak twice to get the attention of ANYONE. The original female employee looked my way. I raised the empty cup and showed a measurement of half full to indicate need for cream. She asked half & half and I said that was fine.

Now it gets interesting. She gives this duty to a young female employee who had avoided me EVERYTIME. This 2nd female walks over WITHOUT EYE CONTACT, NO VERBAGE, and abruptly places a small cup of cream of the counter.

I said, ' THANK YOU '.
SHE turned away without acknowledgement. I repeated again, ' Thank You '. She heard me, continued walking away.
Another female who I had not seen prior asked if I needed anything else.
My reply was ((SHE)) could have said
"You're welcome".
I turned and went to our table.

Apparently it must have been FUNNY to those behind the counter as there was laughter.
Somehow I don't believe it was too MY BENEFIT.

SO HERE'S THE RUB:
25+ minutes to be handed 2 HOT CUPS of coffee, along with sugar, and cream as inside diners.
WE walked in around 11am, & left 25+ minutes later.

Not sure, but I felt the FRICTION was based on poor employee flow, and possibly AGE ATTITUDE. M6 husband felt the same.

Treated poorly in an overall experience...!!!

WON'T GO BACK TO THIS LOCATION...!!!

Atmosphere: 2

Food: 3

Service: 1

I have absolutely 0 idea why they ask for your order when they'll just give you what they feel like you should have. No seriously, why ask me what I want or if i want my banana bread heated and then give me a drink i never ordered and an unheated banana bread.

Atmosphere: 1

Food: 1

Service: 1

The slowest starbucks I ever been to shouldn't take 30 minutes for 1 coffee.

horrible customer service lady just looked at me didnt say anything and just gave me my drink people inside aren’t any better

Atmosphere: 2

Food: 3

Service: 1

Recommended dishes: Whipped Cream

Waited in drive thru do for over 30 mins and just received drinks and no acknowledgment when we finally got to the window. The guy made the wrong drink and then when his coworker told him that, he told her she was wrong and then they finally gave us the right drink.

Why is it so DIRTY IN HERE!? The bathroom is abhorrent! Zero toilet paper, trash over flowing, no seat covers, and the floor is filthy! Even the dining area floor is gross. Ewww

Takes a while but the coffee was ok. They should hire a Cleanarista because it was a little dirty on the inside.

Atmosphere: 2

Food: 5

Service: 4

Terrible service

Atmosphere: 1

Food: 1

Service: 1

I love to give myself permission to splurge on myself however when I ask specifically for my order I do not get what I've pd.for it makes me mad and the excuses are ridiculous

Food: 3

Service: 3

They were out of the coffee cake.... However, the gift card was definitely nice, although it was at the cost of the cake, making a situation right usually requires over the top actions. But hopefully overall things continue to not regress, especially since they're unionized ?.
I would like to say that open eye Cafe in carrboro is by far the best coffee around!!!

Atmosphere: 4

Food: 3

Service: 4

I don’t like

Atmosphere: 1

Food: 1

Service: 1

The worse Starbucks I went to. The black guy at the drive through cashier always show attitude every time I come. Very unprofessional Starbucks I have ever seen

Love Starbucks. You can basically create your own drinks by changing standard ingredients, and they don't bat an eye. This store, in particular, has the friendliest staff. They call regulars by name, and I have not met one employee from manager on down who isn't respectful and good at what they do. Sure it's expensive, but it is worth paying extra for genuinely great customer service.

Service: 5

The slowest and dirtiest starbucks you'll ever go to, staffed by the world's most apathetic staff. You'll wait 30min to come up to the window and get ignored by a guy with his feet up (literally) scrolling his phone before he asks you 10 minutes later "What did you want again?" Truly more modern art than coffee shop. Zero stars.

Atmosphere: 1

Food: 1

Service: 1