Our food was delicious! Our waitress Serenity was top notch! We’ve eaten here before but we’ll ask for her table from now on!
Ashley Elliott
We had a party of 9 for my cousin birthday. We had the worst service ever. We never received refills on our drinks. All of our food was disgusting. This place has went down so much since it’s been opened. We used to come here 2 times a week. We will not be coming back anymore this place is ridiculous.
Atmosphere: 5
Food: 1
Service: 1
Sheila Henderson
I visited Texas Roadhouse at 1651 Glidwell, Burlington, NC, and I am deeply disappointed with the service and food quality. We arrived at 3:46 PM, but our food didn't arrive until 4:16 PM. When it finally came, the steak was lukewarm, the shrimp was cold, and my cheeseburger was served medium raw instead of well done.
After raising these issues, I was offered a new cheeseburger and steak, but 30 minutes later, the steak was still unsatisfactory, and the burger was overcooked. The manager’s attitude was dismissive, which only added to my frustration. I even had to wait a long time for my A1 steak sauce. To top it off, I was given a mere $10 discount after such a long wait.
The tea I received tasted like weak water, and despite sending it back three times, it kept coming back just as bad. Even our server acknowledged the trouble, yet the restaurant continued to serve it. I felt neglected and hungry while waiting for a resolution. No one offered to refund my meal or check on us properly.
Overall, I cannot recommend this Texas Roadhouse location, especially for travelers. It’s disheartening to feel overlooked and undervalued as a customer. I am requesting a full refund for my meal, as this experience was far from acceptable.
Atmosphere: 1
Food: 1
Service: 2
Young “Bluezuke860” Blue
Busy location, they give you a page to let you know to be seated, then you check in and they let you know to wait back in line; you go back after 10-15min and ask what’s going on. Did you get text, yes earlier and you show the page; you then notice you are no longer on the list and they work you in…. Confusing, tables not wiped down, menus dirty with food particles. Food was cold and serve subpar. But a steak and cook it yourself.
Atmosphere: 2
Food: 1
Service: 3
Cynthia Staats
Wheelchair accessibility: Yes
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Ribeye Steak and Barbecue Ribs
Dustin Anderson
Long waits, irritable staff, good servers, good food
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Cactus Blossom, Ribeye Steak and Barbecue Ribs
Brian Jay
I would have given this place 1 star, but Layla was fantastic and helped me with our food. My wife wanted her first meal after birth to be steak, so I stopped by for takeout. When I got back to the hospital, I found that both steaks were nearly raw when we ordered medium rare.
James Morton
The waitress was really nice, but the food was terrible. How can you even call yourself a steakhouse when your steak taste like that will never come back I will just go to Longhorn from now on worst steak I’ve ever had in my life and hamburger. My husband hoarder the hamburger and he said it had no flavor at all, and my steak was just all fat And I don’t even know How you could call yourself a steakhouse the waitress was the only good experience about the whole place
Atmosphere: 1
Food: 1
Service: 5
Angela Brown
The food was cooked perfect and was very delicious. The waitress was very friendly, welcoming and helpful. The music in the restaurant was very loud. The worst thing about the visit was the wait time and how to check in when you turn into the parking lot.
Parking: The booth, where you have to check in when you turn into the driveway, is too close to the road. It is close that only 1.5 cars can get into the driveway at a time.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Ribeye Steak and Barbecue Ribs, Rolls and Cinnamon Butter
Chad I
We joined the wait list on a busy Saturday night and it worked really well. 5/5! Service was pretty good and friendly but we certainly felt rushed and like they wanted you in and out as quick as they could. My ribeye was average. My wife's filet was much better. Prices are excellent. The place was crazy busy so you could see why they want to cycle the tables. If was steak was not so chewy this would be a 4 star all day long.
The music is always WAY TO LOUD. It's a restaurant not a club. I should be able to communicate with the server and have a dinner conversation without yelling.
Atmosphere: 2
Food: 5
Service: 5
Jane A.
The order was messed up but they fixed it. Always great food!
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Fresh Rolls
Ashly Jackson
If I could give zero Stars I would give zero Stars. The big back bartender was rude and acted bothered that we interrupted her meal in order to order our food. We ended up just leaving and paying for our drinks due to the lack of professionalism of the bar staff and the manager.
Debbie Marie
Very small portions for all 5 of us. Tea tasted like water. $72 for 4 adults and 1 child. No appetizers, no "expensive" entrees, alcohol or desserts.
Our food was delicious! Our waitress Serenity was top notch! We’ve eaten here before but we’ll ask for her table from now on!
We had a party of 9 for my cousin birthday. We had the worst service ever. We never received refills on our drinks. All of our food was disgusting. This place has went down so much since it’s been opened. We used to come here 2 times a week. We will not be coming back anymore this place is ridiculous.
Atmosphere: 5
Food: 1
Service: 1
I visited Texas Roadhouse at 1651 Glidwell, Burlington, NC, and I am deeply disappointed with the service and food quality. We arrived at 3:46 PM, but our food didn't arrive until 4:16 PM. When it finally came, the steak was lukewarm, the shrimp was cold, and my cheeseburger was served medium raw instead of well done.
After raising these issues, I was offered a new cheeseburger and steak, but 30 minutes later, the steak was still unsatisfactory, and the burger was overcooked. The manager’s attitude was dismissive, which only added to my frustration. I even had to wait a long time for my A1 steak sauce. To top it off, I was given a mere $10 discount after such a long wait.
The tea I received tasted like weak water, and despite sending it back three times, it kept coming back just as bad. Even our server acknowledged the trouble, yet the restaurant continued to serve it. I felt neglected and hungry while waiting for a resolution. No one offered to refund my meal or check on us properly.
Overall, I cannot recommend this Texas Roadhouse location, especially for travelers. It’s disheartening to feel overlooked and undervalued as a customer. I am requesting a full refund for my meal, as this experience was far from acceptable.
Atmosphere: 1
Food: 1
Service: 2
Busy location, they give you a page to let you know to be seated, then you check in and they let you know to wait back in line; you go back after 10-15min and ask what’s going on. Did you get text, yes earlier and you show the page; you then notice you are no longer on the list and they work you in…. Confusing, tables not wiped down, menus dirty with food particles. Food was cold and serve subpar. But a steak and cook it yourself.
Atmosphere: 2
Food: 1
Service: 3
Wheelchair accessibility: Yes
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Ribeye Steak and Barbecue Ribs
Long waits, irritable staff, good servers, good food
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Cactus Blossom, Ribeye Steak and Barbecue Ribs
I would have given this place 1 star, but Layla was fantastic and helped me with our food. My wife wanted her first meal after birth to be steak, so I stopped by for takeout. When I got back to the hospital, I found that both steaks were nearly raw when we ordered medium rare.
The waitress was really nice, but the food was terrible. How can you even call yourself a steakhouse when your steak taste like that will never come back I will just go to Longhorn from now on worst steak I’ve ever had in my life and hamburger. My husband hoarder the hamburger and he said it had no flavor at all, and my steak was just all fat And I don’t even know How you could call yourself a steakhouse the waitress was the only good experience about the whole place
Atmosphere: 1
Food: 1
Service: 5
The food was cooked perfect and was very delicious. The waitress was very friendly, welcoming and helpful. The music in the restaurant was very loud. The worst thing about the visit was the wait time and how to check in when you turn into the parking lot.
Parking: The booth, where you have to check in when you turn into the driveway, is too close to the road. It is close that only 1.5 cars can get into the driveway at a time.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Ribeye Steak and Barbecue Ribs, Rolls and Cinnamon Butter
We joined the wait list on a busy Saturday night and it worked really well. 5/5! Service was pretty good and friendly but we certainly felt rushed and like they wanted you in and out as quick as they could. My ribeye was average. My wife's filet was much better. Prices are excellent. The place was crazy busy so you could see why they want to cycle the tables. If was steak was not so chewy this would be a 4 star all day long.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Bar
Restaurantji Recommends
Stopped by for lunch-yum-get the special
Atmosphere: 5
Food: 5
Service: 5
The music is always WAY TO LOUD. It's a restaurant not a club. I should be able to communicate with the server and have a dinner conversation without yelling.
Atmosphere: 2
Food: 5
Service: 5
The order was messed up but they fixed it. Always great food!
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Fresh Rolls
If I could give zero Stars I would give zero Stars. The big back bartender was rude and acted bothered that we interrupted her meal in order to order our food. We ended up just leaving and paying for our drinks due to the lack of professionalism of the bar staff and the manager.
Very small portions for all 5 of us. Tea tasted like water. $72 for 4 adults and 1 child. No appetizers, no "expensive" entrees, alcohol or desserts.
Loading...