They forgot my salad in my online order. Then when I went back to get it, they stuck a receipt INSIDE my salad box which is disgusting and unsanitary.
Food: 1
Service: 1
Amy Staley
Hands down the best place for good food & great service. Highly recommend Texas Roadhouse for the best steak & salads
Atmosphere: 5
Food: 5
Service: 5
David Tomlin
We met friends there and had a delicious and filling meal. Our server was excellent.
Atmosphere: 5
Food: 5
Service: 5
joey duffey
Great food, great service. They need to improve their outside waiting area. And it would be nice if they implemented a new reservation process.
Atmosphere: 5
Food: 5
Service: 5
Melondy Graves
The food is EXCELLENT and the atmosphere would be better if the music was at a lower volume.
Atmosphere: 3
Food: 5
Service: 4
Harold Swann
Had a very good time service was great.
Atmosphere: 5
Food: 5
Service: 5
Rebecca Woodruff Morgan
Our food was delicious! Our waitress Serenity was top notch! Weāve eaten here before but weāll ask for her table from now on!
Ashley Elliott
We had a party of 9 for my cousin birthday. We had the worst service ever. We never received refills on our drinks. All of our food was disgusting. This place has went down so much since itās been opened. We used to come here 2 times a week. We will not be coming back anymore this place is ridiculous.
Atmosphere: 5
Food: 1
Service: 1
Sheila Henderson
I visited Texas Roadhouse at 1651 Glidwell, Burlington, NC, and I am deeply disappointed with the service and food quality. We arrived at 3:46 PM, but our food didn't arrive until 4:16 PM. When it finally came, the steak was lukewarm, the shrimp was cold, and my cheeseburger was served medium raw instead of well done.
After raising these issues, I was offered a new cheeseburger and steak, but 30 minutes later, the steak was still unsatisfactory, and the burger was overcooked. The managerās attitude was dismissive, which only added to my frustration. I even had to wait a long time for my A1 steak sauce. To top it off, I was given a mere $10 discount after such a long wait.
The tea I received tasted like weak water, and despite sending it back three times, it kept coming back just as bad. Even our server acknowledged the trouble, yet the restaurant continued to serve it. I felt neglected and hungry while waiting for a resolution. No one offered to refund my meal or check on us properly.
Overall, I cannot recommend this Texas Roadhouse location, especially for travelers. Itās disheartening to feel overlooked and undervalued as a customer. I am requesting a full refund for my meal, as this experience was far from acceptable.
Busy location, they give you a page to let you know to be seated, then you check in and they let you know to wait back in line; you go back after 10-15min and ask whatās going on. Did you get text, yes earlier and you show the page; you then notice you are no longer on the list and they work you inā¦. Confusing, tables not wiped down, menus dirty with food particles. Food was cold and serve subpar. But a steak and cook it yourself.
Atmosphere: 2
Food: 1
Service: 3
Cynthia Staats
Wheelchair accessibility: Yes
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Ribeye Steak and Barbecue Ribs
Dustin Anderson
Long waits, irritable staff, good servers, good food
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Cactus Blossom, Ribeye Steak and Barbecue Ribs
Brian Jay
I would have given this place 1 star, but Layla was fantastic and helped me with our food. My wife wanted her first meal after birth to be steak, so I stopped by for takeout. When I got back to the hospital, I found that both steaks were nearly raw when we ordered medium rare.
James Morton
The waitress was really nice, but the food was terrible. How can you even call yourself a steakhouse when your steak taste like that will never come back I will just go to Longhorn from now on worst steak Iāve ever had in my life and hamburger. My husband hoarder the hamburger and he said it had no flavor at all, and my steak was just all fat And I donāt even know How you could call yourself a steakhouse the waitress was the only good experience about the whole place
Great food and Great service š
Atmosphere: 5
Food: 5
Service: 5
They forgot my salad in my online order. Then when I went back to get it, they stuck a receipt INSIDE my salad box which is disgusting and unsanitary.
Food: 1
Service: 1
Hands down the best place for good food & great service. Highly recommend Texas Roadhouse for the best steak & salads
Atmosphere: 5
Food: 5
Service: 5
We met friends there and had a delicious and filling meal. Our server was excellent.
Atmosphere: 5
Food: 5
Service: 5
Great food, great service. They need to improve their outside waiting area. And it would be nice if they implemented a new reservation process.
Atmosphere: 5
Food: 5
Service: 5
The food is EXCELLENT and the atmosphere would be better if the music was at a lower volume.
Atmosphere: 3
Food: 5
Service: 4
Had a very good time service was great.
Atmosphere: 5
Food: 5
Service: 5
Our food was delicious! Our waitress Serenity was top notch! Weāve eaten here before but weāll ask for her table from now on!
We had a party of 9 for my cousin birthday. We had the worst service ever. We never received refills on our drinks. All of our food was disgusting. This place has went down so much since itās been opened. We used to come here 2 times a week. We will not be coming back anymore this place is ridiculous.
Atmosphere: 5
Food: 1
Service: 1
I visited Texas Roadhouse at 1651 Glidwell, Burlington, NC, and I am deeply disappointed with the service and food quality. We arrived at 3:46 PM, but our food didn't arrive until 4:16 PM. When it finally came, the steak was lukewarm, the shrimp was cold, and my cheeseburger was served medium raw instead of well done.
After raising these issues, I was offered a new cheeseburger and steak, but 30 minutes later, the steak was still unsatisfactory, and the burger was overcooked. The managerās attitude was dismissive, which only added to my frustration. I even had to wait a long time for my A1 steak sauce. To top it off, I was given a mere $10 discount after such a long wait.
The tea I received tasted like weak water, and despite sending it back three times, it kept coming back just as bad. Even our server acknowledged the trouble, yet the restaurant continued to serve it. I felt neglected and hungry while waiting for a resolution. No one offered to refund my meal or check on us properly.
Overall, I cannot recommend this Texas Roadhouse location, especially for travelers. Itās disheartening to feel overlooked and undervalued as a customer. I am requesting a full refund for my meal, as this experience was far from acceptable.
Atmosphere: 1
Food: 1
Service: 2
Restaurantji Recommends
Busy location, they give you a page to let you know to be seated, then you check in and they let you know to wait back in line; you go back after 10-15min and ask whatās going on. Did you get text, yes earlier and you show the page; you then notice you are no longer on the list and they work you inā¦. Confusing, tables not wiped down, menus dirty with food particles. Food was cold and serve subpar. But a steak and cook it yourself.
Atmosphere: 2
Food: 1
Service: 3
Wheelchair accessibility: Yes
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Ribeye Steak and Barbecue Ribs
Long waits, irritable staff, good servers, good food
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Cactus Blossom, Ribeye Steak and Barbecue Ribs
I would have given this place 1 star, but Layla was fantastic and helped me with our food. My wife wanted her first meal after birth to be steak, so I stopped by for takeout. When I got back to the hospital, I found that both steaks were nearly raw when we ordered medium rare.
The waitress was really nice, but the food was terrible. How can you even call yourself a steakhouse when your steak taste like that will never come back I will just go to Longhorn from now on worst steak Iāve ever had in my life and hamburger. My husband hoarder the hamburger and he said it had no flavor at all, and my steak was just all fat And I donāt even know How you could call yourself a steakhouse the waitress was the only good experience about the whole place
Atmosphere: 1
Food: 1
Service: 5
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