Got my food and chicken is cold. This will be my first and last time visiting
Food: 1
Mimi’s TV
This wingstop always disappoints me. I door dashed an order with 10 wings and Cajun corn. And paid for 2 extra ranches. When my food got here there was no ranch in the bag at all! And when I called and let them know she was rude and put me on hold for about 45 mind until I hung up the phone.
Atmosphere: 1
Food: 1
Service: 1
William Harrison
Wing Stop Burlington has been terrible every time I’ve ordered (three times, enough to give a newer biz a chance) until a few weeks ago. Got to-go; wings were good; order was correct. Silly me ordered WS on Uber Eats this evening. Four drivers assigned, my 10-piece combo was “wrapping up” for an hour. Finally got canceled. Y’all seriously need to close. How hard is it to get a wing combo ready? Please go ahead and send me the corporate link and tell me you want to make it right. 😂
Atmosphere: 1
Food: 1
Service: 1
Elimelec Lopez
No organization. Employees are on their phones. Employees are talking about inappropriate stuff. Screaming. I waited over 25 mins for my food. This place is ridiculous. Upper management needs to fire them all and get people that want to work. Honestly even a new manager.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Wings
Roman Stevens
If 0 stars was an option this location definitely deserves it. By far this location is probably the worst location I’ve ever visited. I will typically visit the Burlington location from time to time hoping that something will change but I continue ending up wasting money. Today I requested my fries with extra seasoning, due to this location already not giving enough seasoning for the regular amount that comes with fries. To top the day off, they placed the ranch container at the bottom of the bag. You wouldn’t guess what happened…it burst open, making a mess and leaving me with little to no sauce. I understand all the negative reviews that are continually left about this location. It’s frustrating when simple instructions aren’t followed.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Parmesan Fries, Crispy Tender Meal for 2, 6 PC Wing Combo
Maurice G
Fast great and fun staff. You can tell they take pride in the great taste they serve.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, 10 Wings
love minnis
They need help! They don’t look happy. I’m guessing they need help with staffing and organizing.
Atmosphere: 3
Food: 4
Service: 2
Kristopher Brown
Terrible Customer Service I waited over 10 minutes to place my order because the female employee at the front was too preoccupied with online orders to acknowledge my presence. The lack of customer service was appalling. left without placing my order due to the complete disregard for in-store customers.
A B
Wings so small they came in a side order container and even with doing that, the container wasn't full. TOO expensive for what you actually get. I won't be back.
Food: 1
Shaughnessey Arrington
It is always a problem with this location, and I feel crazy for even coming back. The hour plus long waits when the online confirmation says it’ll only be a 20 minutes wait is absolutely absurd. There have been so many occasions I ordered from this location and my fries were left out, veggies were left out, or my chicken wasn’t even seasoned with the spices I ordered. Customer service…it doesn’t exist here. I spend about $40 every time I come to this location. Enough is enough. I just want my food, I want it right, and I want it done when it’s supposed to be done. I will no longer be keeping this location in business.
One of the worst wing stops I’ve been to.. my family and I always seem to be disappointed with wingstop but we keep giving them a chance hoping they’ve hired some people that actually care about their job and providing good service. The staff there doesn’t know how to fulfill orders correctly, miss counting the flavors of wings, leaving off extra seasoning and the “well done” option for the fries.. why are you so stingy with the seasoning? Charge extra for extra seasoning if it’s a burden on the cost of the few spices that are in there. Why offer the option for “extra seasoning” and “well done” on the fries if it’s not going to be honored. And to top off our experience they had no straws… and a front counter employee with no customer service experience what so ever. Getting clearly upset at the fact that we bothered her by asking for a straw. My recommendation is Don’t waste your money here. Try East coast wings instead! You’re much better off.
Atmosphere: 2
Food: 2
Service: 1
Norah Price
I got charged $5.38 for 2 water cups. After asking about the transaction the worker just said that that was the policy for water. Never have I ever been charged for ordering water at a wing stop. On top of that she wasn’t friendly while we were ordering and definitely wasn’t friendly after I asked about the water. Also ordered fries well done and they were barely even done at all.
Atmosphere: 1
Food: 4
Service: 1
Amanda Mitchell
I don't know their secret to their Cajun fried corn, but when I tell you, I will buy stock in this stuff, I will! All of their food is delicious, but I am highly addicted to their Cajun corn and their fries! 😋
Got my food and chicken is cold. This will be my first and last time visiting
Food: 1
This wingstop always disappoints me. I door dashed an order with 10 wings and Cajun corn. And paid for 2 extra ranches. When my food got here there was no ranch in the bag at all! And when I called and let them know she was rude and put me on hold for about 45 mind until I hung up the phone.
Atmosphere: 1
Food: 1
Service: 1
Wing Stop Burlington has been terrible every time I’ve ordered (three times, enough to give a newer biz a chance) until a few weeks ago. Got to-go; wings were good; order was correct. Silly me ordered WS on Uber Eats this evening. Four drivers assigned, my 10-piece combo was “wrapping up” for an hour. Finally got canceled. Y’all seriously need to close. How hard is it to get a wing combo ready? Please go ahead and send me the corporate link and tell me you want to make it right. 😂
Atmosphere: 1
Food: 1
Service: 1
No organization. Employees are on their phones. Employees are talking about inappropriate stuff. Screaming. I waited over 25 mins for my food. This place is ridiculous. Upper management needs to fire them all and get people that want to work. Honestly even a new manager.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Wings
If 0 stars was an option this location definitely deserves it. By far this location is probably the worst location I’ve ever visited. I will typically visit the Burlington location from time to time hoping that something will change but I continue ending up wasting money. Today I requested my fries with extra seasoning, due to this location already not giving enough seasoning for the regular amount that comes with fries. To top the day off, they placed the ranch container at the bottom of the bag. You wouldn’t guess what happened…it burst open, making a mess and leaving me with little to no sauce. I understand all the negative reviews that are continually left about this location. It’s frustrating when simple instructions aren’t followed.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Parmesan Fries, Crispy Tender Meal for 2, 6 PC Wing Combo
Fast great and fun staff. You can tell they take pride in the great taste they serve.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, 10 Wings
They need help! They don’t look happy. I’m guessing they need help with staffing and organizing.
Atmosphere: 3
Food: 4
Service: 2
Terrible Customer Service
I waited over 10 minutes to place my order because the female employee at the front was too preoccupied with online orders to acknowledge my presence. The lack of customer service was appalling. left without placing my order due to the complete disregard for in-store customers.
Wings so small they came in a side order container and even with doing that, the container wasn't full. TOO expensive for what you actually get. I won't be back.
Food: 1
It is always a problem with this location, and I feel crazy for even coming back. The hour plus long waits when the online confirmation says it’ll only be a 20 minutes wait is absolutely absurd. There have been so many occasions I ordered from this location and my fries were left out, veggies were left out, or my chicken wasn’t even seasoned with the spices I ordered. Customer service…it doesn’t exist here. I spend about $40 every time I come to this location. Enough is enough. I just want my food, I want it right, and I want it done when it’s supposed to be done. I will no longer be keeping this location in business.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chicken Wings
Restaurantji Recommends
One of the worst wing stops I’ve been to.. my family and I always seem to be disappointed with wingstop but we keep giving them a chance hoping they’ve hired some people that actually care about their job and providing good service. The staff there doesn’t know how to fulfill orders correctly, miss counting the flavors of wings, leaving off extra seasoning and the “well done” option for the fries.. why are you so stingy with the seasoning? Charge extra for extra seasoning if it’s a burden on the cost of the few spices that are in there. Why offer the option for “extra seasoning” and “well done” on the fries if it’s not going to be honored. And to top off our experience they had no straws… and a front counter employee with no customer service experience what so ever. Getting clearly upset at the fact that we bothered her by asking for a straw. My recommendation is Don’t waste your money here. Try East coast wings instead! You’re much better off.
Atmosphere: 2
Food: 2
Service: 1
I got charged $5.38 for 2 water cups. After asking about the transaction the worker just said that that was the policy for water. Never have I ever been charged for ordering water at a wing stop. On top of that she wasn’t friendly while we were ordering and definitely wasn’t friendly after I asked about the water. Also ordered fries well done and they were barely even done at all.
Atmosphere: 1
Food: 4
Service: 1
I don't know their secret to their Cajun fried corn, but when I tell you, I will buy stock in this stuff, I will! All of their food is delicious, but I am highly addicted to their Cajun corn and their fries! 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Parmesan Fries, Chicken Wings, Triple Chocolate Chunk Brownie, Buffalo Ranch Fries, Cheese Fries, Mango Habanero, Boneless Meal Deal
Hit or miss. Depending on who is working. Service can Be great or bad.
Atmosphere: 4
Food: 5
Service: 4
everyone is on there phone! they could fill orders quicker if they would get off there phones and actually work!!!!
Atmosphere: 1
Food: 3
Service: 1
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