26 Aug 2024 Walked in the door tonight at 2100(900pm)(they close at 2200(1000pm))and waited a few min to greeted by someone behind the counter. Was asked simply what can I get you. My daughter asked politely for a milkshake and was told they’re not making shakes any more tonight. I asked are you closing early or is the machine broken and was told simply were not making shakes anymore tonight. We will take our business to Sonic
Atmosphere: 1
Service: 1
Jessica Lynn
The younger folks that usually run this store in the evening are top notch. However, yesterday evening my daughter and I went in for some ice cream because we were craving Beach Day. There wasn’t a lot of people on the store however it seemed chaotic behind the bar. There were quite a few older people in business attire running the ice cream bar. Possibly training? Im not sure. I also noticed none of them wore gloves while preparing milkshakes or scooping ice cream. My daughter ordered 2 scoops in a cup, I got 2 scoops in a waffle cone (that was stale), and a pint of fresh scooped beach day to go. While the lady was scooping out to go cup one of the ladies who I usually see offered to ring us up. We paid for our $17 worth of ice cream then waited for our Togo tub. Once we got it we walked out. Only to get right out to the car and hear a lady hollering “excuse me ladies, did you pay for your ice cream!?!” To which I responded with yes ma’am we did as I offered the receipt. She declined to check the receipt. Lack of communication between employees should never result in the embarrassment of your patrons. 🙄
ashley owenby
The attitudes are real here. I'm starting to think it's a requirement on their application process.
Atmosphere: 1
Food: 3
Service: 1
Allison Carloni
The entire staff has a severe attitude problem. They’re rude even when you smile and greet them. Honestly the unemployment office would be a great fit for all of them. Attitude is given upon entry to the store, free of charge.
Atmosphere: 1
Food: 1
Service: 1
Jackie Dalrymple
I stopped by the store to get some ice cream, and waited in the drive-thru for seven (7) minutes, without anyone acknowledging that I was there proceeded to drive up to the window, the lady with the headset on looked at me, and keeping talking to the only other person in the store and walked to the back. Never acknowledged my presence at all! I was furious and just drove all.
Atmosphere: 1
Food: 1
Service: 1
A J
This location is awful. Every time we go they are out of a few flavors we want. The workers seem very inconvenienced by us being there. Very snotty and rude. It’s not OUR fault YOU don’t have what we want. We now go here knowing we need to have 3 different flavors as backups. No thank you. No sorry.
Atmosphere: 1
Food: 4
Service: 1
Rainer Caparas
This spot is terrible. Too few workers, every time we've gone in it's been a huge wait (15+ minutes) even though there were only one or two customers ahead if us in line. They are frequently out of ice cream flavors and donuts. I feel bad for the workers as the management clearly has no idea what they are doing. Also, no ice cream 'til 3pm, but this isn't posted anywhere.
Shout out to the workers though, they have always been extremely polite.
Corey Young
Very disappointed... Took my children here for a weekend treat. Over half the flavors were outta stock and unavailable... What a disappointment. Will go elsewhere next time.
Atmosphere: 2
Food: 2
Service: 2
Shawn Bates
Why is it everyday I go out to get my pregnant wife a smoothie and everytime it’s a hour to two hours before closing and they are cleaning the blenders. So they can’t make them. Why are we closing down what we can make one to two hours before closing?
Only Baskin Robbins in the area. They say they do custom cakes. Every year for my son's birthday for the last 3 years I get some excuse why they can't do them.This years excuse "training a new cake lady".The management should just admit they don't want to do custom cakes.
Service: 1
Jessica
Ordered a cake 1 month in advance for my daughter's birthday and I was told 2 hours before her party the cake lady forgot it! Yes I got a refund and a cake for free, that wasn't enough for all my guests and my daughter was so disappointed she didn't have the cake she picked out.
Rafael Vargas
Very friendly, respectful, and great service!
T&T D
THE ABSOLUTE WORST EXPERIENCE EVER!!! Sounds so cliche to say if i could give 1 star I would but that is the absolute truth! The customer service or lack there of made the entire experience for my family awful the nasty attitude of the white female as soon as we came through the door was so nasty and rude, and unfriendly she lacks customer service skills completely, which is crazy because it’s her job ? the white young man was left without a choice so it seems but to serve us because she was NOT going to budge. I WILL NEVER PATRONIZE this place again. Baskin-Robbins store #355804.7:40 pm 8/5/2023.
Jonathan Schmier
Hours say close at 10pm it's 9:32 and they are closed already, employees inside just looking at us other employees sitting at table with headset on talking to a group of boys and they will not answer the phone.FIRE EVERYONE!
Lazy workers say nothing is available. #
Atmosphere: 1
Food: 1
Service: 1
26 Aug 2024 Walked in the door tonight at 2100(900pm)(they close at 2200(1000pm))and waited a few min to greeted by someone behind the counter. Was asked simply what can I get you. My daughter asked politely for a milkshake and was told they’re not making shakes any more tonight. I asked are you closing early or is the machine broken and was told simply were not making shakes anymore tonight. We will take our business to Sonic
Atmosphere: 1
Service: 1
The younger folks that usually run this store in the evening are top notch. However, yesterday evening my daughter and I went in for some ice cream because we were craving Beach Day. There wasn’t a lot of people on the store however it seemed chaotic behind the bar. There were quite a few older people in business attire running the ice cream bar. Possibly training? Im not sure. I also noticed none of them wore gloves while preparing milkshakes or scooping ice cream. My daughter ordered 2 scoops in a cup, I got 2 scoops in a waffle cone (that was stale), and a pint of fresh scooped beach day to go. While the lady was scooping out to go cup one of the ladies who I usually see offered to ring us up. We paid for our $17 worth of ice cream then waited for our Togo tub. Once we got it we walked out. Only to get right out to the car and hear a lady hollering “excuse me ladies, did you pay for your ice cream!?!” To which I responded with yes ma’am we did as I offered the receipt. She declined to check the receipt. Lack of communication between employees should never result in the embarrassment of your patrons. 🙄
The attitudes are real here. I'm starting to think it's a requirement on their application process.
Atmosphere: 1
Food: 3
Service: 1
The entire staff has a severe attitude problem. They’re rude even when you smile and greet them. Honestly the unemployment office would be a great fit for all of them. Attitude is given upon entry to the store, free of charge.
Atmosphere: 1
Food: 1
Service: 1
I stopped by the store to get some ice cream, and waited in the drive-thru for seven (7) minutes, without anyone acknowledging that I was there proceeded to drive up to the window, the lady with the headset on looked at me, and keeping talking to the only other person in the store and walked to the back. Never acknowledged my presence at all! I was furious and just drove all.
Atmosphere: 1
Food: 1
Service: 1
This location is awful. Every time we go they are out of a few flavors we want. The workers seem very inconvenienced by us being there. Very snotty and rude. It’s not OUR fault YOU don’t have what we want. We now go here knowing we need to have 3 different flavors as backups. No thank you. No sorry.
Atmosphere: 1
Food: 4
Service: 1
This spot is terrible. Too few workers, every time we've gone in it's been a huge wait (15+ minutes) even though there were only one or two customers ahead if us in line. They are frequently out of ice cream flavors and donuts. I feel bad for the workers as the management clearly has no idea what they are doing. Also, no ice cream 'til 3pm, but this isn't posted anywhere.
Shout out to the workers though, they have always been extremely polite.
Very disappointed... Took my children here for a weekend treat. Over half the flavors were outta stock and unavailable... What a disappointment. Will go elsewhere next time.
Atmosphere: 2
Food: 2
Service: 2
Why is it everyday I go out to get my pregnant wife a smoothie and everytime it’s a hour to two hours before closing and they are cleaning the blenders. So they can’t make them. Why are we closing down what we can make one to two hours before closing?
Service: 1
Restaurantji Recommends
Only Baskin Robbins in the area. They say they do custom cakes. Every year for my son's birthday for the last 3 years I get some excuse why they can't do them.This years excuse "training a new cake lady".The management should just admit they don't want to do custom cakes.
Service: 1
Ordered a cake 1 month in advance for my daughter's birthday and I was told 2 hours before her party the cake lady forgot it! Yes I got a refund and a cake for free, that wasn't enough for all my guests and my daughter was so disappointed she didn't have the cake she picked out.
Very friendly, respectful, and great service!
THE ABSOLUTE WORST EXPERIENCE EVER!!! Sounds so cliche to say if i could give 1 star I would but that is the absolute truth! The customer service or lack there of made the entire experience for my family awful the nasty attitude of the white female as soon as we came through the door was so nasty and rude, and unfriendly she lacks customer service skills completely, which is crazy because it’s her job ? the white young man was left without a choice so it seems but to serve us because she was NOT going to budge. I WILL NEVER PATRONIZE this place again. Baskin-Robbins store #355804.7:40 pm 8/5/2023.
Hours say close at 10pm it's 9:32 and they are closed already, employees inside just looking at us other employees sitting at table with headset on talking to a group of boys and they will not answer the phone.FIRE EVERYONE!
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