Someone please check on Gabby and make sure she is doing okay because the service I got today told me she was having a bad day. I couldn't quite understand what she was saying through the speaker because it is too quiet for me to hear, so I believe I missed a greeting or a question and I went ahead with my order. When I got to the window Gabby was very huffy and her face looked to be angry. I do hope she's having a better day, this is not an angry review, more of one for management to see that their employees have bad days too. I never expect overly cheerful service, as that is draining for your mind, but I do believe she may have been having a rough day
boomshakalacka
Dear Smoky Park Sonic, I have a couple complaints about today’s drinks that were prepared and given to me. First off, my slushies were melted and they made me feel sick. Secondly, the cherry limeade i ordered was disproportionately filled with lime, no cherry, and tasted very not good. Although person who took my order was respectful, they were kind of eerily quiet and made the interaction awkward. I left a tip because I believe in tipping all service workers, but there was some lacking in some areas. I advise you to improve this atmosphere for your current and future customers and employees, wishing all of you well. Please do better.
Scott Kelly
We went through the drive thru Saturday 3/29 and ordered 2 route 44s. One diet cherry limeade and One regular limeade. A young girl brought them out neither lid showed which was diet. My wife asked to have them remade because she is diabetic. The girl came back within just second and one was pushed down for the diet. She said they knew which was the diet. My wife asked how and the girl said there was one without a lime. We had to run to Food Lion behind them so I checked the drinks, both had limes. When my wife returned to the car I had her take us back to Sonic. I took both drinks in the front door and asked for a manager. I explained what happened. She tried to make me keep both drinks and would just redo the diet. I explained no because diet gives me headaches with the fake sugar. She angrily dumped them and remade them both. Next time just own the mistake and make it better, don't lie to your customers. My wife could have gotten really sick and ended up in the hospital and I could have gotten sick. This could have ended serious.
Cristian Vasquez
Excellent attention!!
April
We always use the mobile app,even when we're right there and they are quick with the order. The food is always good,hot and they're nice
Spot on, I absolutely loved the food. Customer service on the other hand could have been better. She was kinda short and didn't want to repeat when we couldn't hear her. But yea, they food was awesome!
Atmosphere: 5
Food: 5
Service: 3
100% SALVADOREÑA
The second best Sonic tha I visited in this area🥰
Atmosphere: 5
Food: 5
Service: 5
Ruby Nancy Vargas Jimenez
Excellent service and very good food..
Tamra Mckinley
The food was good. I ended up ordering from the app because they couldn't get my order right on the speaker. Got my food and with 4 food items ordered I had 1 napkin in my bag and it was so greasy I couldn't even use it on my face. I was able to get more from the car hop ( 3 of them) seems like some fast food places give you 20 for one item and others give you 1 for 20 item.... the car hops were very nice.
Food came out quick and was very good. They were quite busy at this time however I did not have to wait long. It was difficult to understand the lady taking my order and the person delivering my food was a tad bit awkward. I also could not pay from where I was parked but they handled that problem for me. Overall positive experience!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cheeseburger, Tots
Kevin Mcnamee
Worst NY hot dog I've ever had, (i ordered no onions, and it was packed with raw onions on it) and soggy pickle fries. I promise I'll never go again.
Atmosphere: 2
Food: 1
Service: 1
Morgan
Excellent customer service every time, and I probably come too often since I work nearby. I've never had an issue with my meal being wrong, communication is nice and clear.
Edit: came again today, Gabby is an excellent cashier. Always polite!
Service: 5
April Tipton
Food was delicious, milkshake was amazing, plan on going back asap Yummy!
Someone please check on Gabby and make sure she is doing okay because the service I got today told me she was having a bad day. I couldn't quite understand what she was saying through the speaker because it is too quiet for me to hear, so I believe I missed a greeting or a question and I went ahead with my order. When I got to the window Gabby was very huffy and her face looked to be angry. I do hope she's having a better day, this is not an angry review, more of one for management to see that their employees have bad days too. I never expect overly cheerful service, as that is draining for your mind, but I do believe she may have been having a rough day
Dear Smoky Park Sonic,
I have a couple complaints about today’s drinks that were prepared and given to me. First off, my slushies were melted and they made me feel sick. Secondly, the cherry limeade i ordered was disproportionately filled with lime, no cherry, and tasted very not good. Although person who took my order was respectful, they were kind of eerily quiet and made the interaction awkward. I left a tip because I believe in tipping all service workers, but there was some lacking in some areas. I advise you to improve this atmosphere for your current and future customers and employees, wishing all of you well. Please do better.
We went through the drive thru Saturday 3/29 and ordered 2 route 44s. One diet cherry limeade and One regular limeade. A young girl brought them out neither lid showed which was diet. My wife asked to have them remade because she is diabetic. The girl came back within just second and one was pushed down for the diet. She said they knew which was the diet. My wife asked how and the girl said there was one without a lime. We had to run to Food Lion behind them so I checked the drinks, both had limes. When my wife returned to the car I had her take us back to Sonic. I took both drinks in the front door and asked for a manager. I explained what happened. She tried to make me keep both drinks and would just redo the diet. I explained no because diet gives me headaches with the fake sugar. She angrily dumped them and remade them both. Next time just own the mistake and make it better, don't lie to your customers. My wife could have gotten really sick and ended up in the hospital and I could have gotten sick. This could have ended serious.
Excellent attention!!
We always use the mobile app,even when we're right there and they are quick with the order. The food is always good,hot and they're nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Dog
Excellent service! Easy drive-through... clean place!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mozzarella Sticks, Tots, Onion Rings
Spot on, I absolutely loved the food. Customer service on the other hand could have been better. She was kinda short and didn't want to repeat when we couldn't hear her. But yea, they food was awesome!
Atmosphere: 5
Food: 5
Service: 3
The second best Sonic tha I visited in this area🥰
Atmosphere: 5
Food: 5
Service: 5
Excellent service and very good food..
The food was good. I ended up ordering from the app because they couldn't get my order right on the speaker. Got my food and with 4 food items ordered I had 1 napkin in my bag and it was so greasy I couldn't even use it on my face. I was able to get more from the car hop ( 3 of them) seems like some fast food places give you 20 for one item and others give you 1 for 20 item.... the car hops were very nice.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Food came out quick and was very good. They were quite busy at this time however I did not have to wait long. It was difficult to understand the lady taking my order and the person delivering my food was a tad bit awkward. I also could not pay from where I was parked but they handled that problem for me. Overall positive experience!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cheeseburger, Tots
Worst NY hot dog I've ever had, (i ordered no onions, and it was packed with raw onions on it) and soggy pickle fries. I promise I'll never go again.
Atmosphere: 2
Food: 1
Service: 1
Excellent customer service every time, and I probably come too often since I work nearby. I've never had an issue with my meal being wrong, communication is nice and clear.
Edit: came again today, Gabby is an excellent cashier. Always polite!
Service: 5
Food was delicious, milkshake was amazing, plan on going back asap Yummy!
Atmosphere: 4
Food: 5
Service: 4
Training is needed from open to close
Atmosphere: 1
Food: 1
Service: 2
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