Excellent biscuits, breakfast sandwiches all the time!
Atmosphere: 5
Food: 5
Service: 4
Monica Lewis
The food was really good, the service was excellent and friendly and it was clean.
Atmosphere: 5
Food: 5
Service: 5
Patrice Brooks
This was my first time trying Bojangles and I was excited to try them. At first you order through a robotic voice which wasn't an issue because they actually got my order right but it was a new experience. However when I got to the window is where it all started to fall apart. I waited about 7 minutes before they gave me my food however they gave me a breakfast sandwich when I had ordered a two-piece with mac and cheese and French fries and two blueberry biscuits. When I pointed out to him but this was not my order I was told that somebody must have driven off and then I waited another 5 minutes for my food to come out. I got everything I ordered except for my two blueberry biscuits and apparently got someone's cajun chicken sandwich and fries as well. I had to pull up and wait additional 6 minutes for my two biscuits and when I finally got a chance to eat my Mac and Cheese was barely warm and the chicken had very little flavor. Needless to say I don't see me going back anytime soon.
Atmosphere: 2
Food: 2
Service: 2
Kristin Mf rust
Dear Bojangles Customer Care,
I am writing to share my disappointment with the service and food quality I recently experienced at two of your North Carolina locations while visiting from Florida.
On 8/21, my boyfriend and I visited the Bojangles located at 1507 Smokey Park Hwy, Candler, NC 28715. We both ordered the three-piece meal (one leg and two thighs). The cashier informed us they only had six pieces of chicken available, all legs. We agreed to wait the 15 minutes it would take to cook fresh chicken and told them we would return after visiting the Shell station next door. When we returned 15–20 minutes later, we were told the chicken still had not been cooked — despite several cars being served in the drive-through during that time. Frustrated, we asked for a refund and left.
Since we do not have Bojangles in Florida, we decided to try another location in Canton, NC. Again, we ordered the three-piece meals, and again we were told they did not have all the chicken needed. We patiently agreed to wait. However, after watching three other customers receive their food, we waited over one hour before our order was finally served. Unfortunately, when we returned home, the food was cold and the mashed potatoes and gravy were poorly prepared (they appeared not stirred and had flakes in them).
I later called the Candler location and spoke to Angel, the manager, who was polite and refunded my purchase. She also provided me with a gift card for the inconvenience. However, when I checked the balance on the gift card, it showed zero funds.
I find it extremely disappointing that a restaurant known for chicken was unable to provide basic chicken meals at two separate locations, coupled with poor service and unsatisfactory food quality. This experience has left me discouraged from visiting Bojangles again and I would not recommend it to others.
I hope you will take this feedback seriously to ensure other customers do not experience similar treatment. I would appreciate a response from your team regarding how this will be addressed.
Atmosphere: 1
Food: 1
Service: 1
Jeff Sorrell
An AI takes your order. We kept getting interrupted, and asked so many details we got lost in the order and just wanted to leave. If AI answers just leave. Not worth the long process. We won't be back.
Atmosphere: 5
Food: 5
Service: 5
travis finney
Amazing beans and rice with my 3 PC chicken!
Atmosphere: 5
Food: 5
Service: 5
TJ Triebe
Ordered grilled chicken sandwiches at 930am and they were cold and dry. First and last time I'll patronize this franchise.
Atmosphere: 3
Food: 2
Service: 4
Charles Cooke
Second time in two weeks for breakfast items. Cold bacon, egg, and cheese biscuit during breakfast hours, before 10:30 am. I don't understand how cold food is served constantly. Last visit for me. . There are other places to get the same item. Unfortunate!!!
Atmosphere: 1
Food: 1
Service: 2
4kade
The dirtiest Bojangles I have ever been in. The bathroom was disgusting, almost all the tables were dirty, the dining room had trash and food all over the floor, the kitchen floors looked about the same.
Atmosphere: 1
Food: 1
Service: 1
Lady Lisa
Chicken needs a bit more flavor. Mac and cheese is okay. Bathroom was in terrible condition!
Seems like no one has an eye on customer service. Health Rating 90 ☹️ It was dead. They shorted my order, no biscuits on a 3 pc dark and 2 piece white. The parking lot was full of trash and biscuits. There was a live chicken hanging out there, I told the worker and she thought it was funny. I don’t care about the 🐔, but I don’t appreciate being shorted on my order. I saw 3 employees, 2 who were being very social with one another. There is absolutely no reason to cheat ppl out of their hard earned cash. Just crazy. We will never visit this location again.
Atmosphere: 1
Food: 3
Service: 2
Kenny Farmer
Ordered 8 piece family meal. When I got home had 8 pieces but 4 where thighs no breasts at all. You think at a chicken place the first thing they would teach the employees is the difference between the pieces. I paid white meat price but got nothing but dark. Check your order here or you will get robbed.
Keith Dailey
Terrible service rude manager waited for forty five minutes while others who came in after me got their food and left my order kept getting put last. They were pulling food from my order. And filling other orders. And when I confronted the manager, she was very rude. In my opinion, she does not need to be a manager.
Marlo Wilhite
Walked in and had to stand at the register for 5+ mins without any acknowledgement. Then they rushed through my order. Place was TRASHED every table was nasty ant the trash was over flowing. I understand a rush but this was ridiculous. Glad I was just driving through on a roadtrip. 😅
Atmosphere: 1
Food: 4
Service: 1
Carmine Barone
Absolutly the most disgusting bojangles yet. This place was nasty! For some reason the chicken supremes where covered in pepper. To thr point they where unedible
Excellent biscuits, breakfast sandwiches all the time!
Atmosphere: 5
Food: 5
Service: 4
The food was really good, the service was excellent and friendly and it was clean.
Atmosphere: 5
Food: 5
Service: 5
This was my first time trying Bojangles and I was excited to try them. At first you order through a robotic voice which wasn't an issue because they actually got my order right but it was a new experience. However when I got to the window is where it all started to fall apart. I waited about 7 minutes before they gave me my food however they gave me a breakfast sandwich when I had ordered a two-piece with mac and cheese and French fries and two blueberry biscuits. When I pointed out to him but this was not my order I was told that somebody must have driven off and then I waited another 5 minutes for my food to come out. I got everything I ordered except for my two blueberry biscuits and apparently got someone's cajun chicken sandwich and fries as well. I had to pull up and wait additional 6 minutes for my two biscuits and when I finally got a chance to eat my Mac and Cheese was barely warm and the chicken had very little flavor. Needless to say I don't see me going back anytime soon.
Atmosphere: 2
Food: 2
Service: 2
Dear Bojangles Customer Care,
I am writing to share my disappointment with the service and food quality I recently experienced at two of your North Carolina locations while visiting from Florida.
On 8/21, my boyfriend and I visited the Bojangles located at 1507 Smokey Park Hwy, Candler, NC 28715. We both ordered the three-piece meal (one leg and two thighs). The cashier informed us they only had six pieces of chicken available, all legs. We agreed to wait the 15 minutes it would take to cook fresh chicken and told them we would return after visiting the Shell station next door. When we returned 15–20 minutes later, we were told the chicken still had not been cooked — despite several cars being served in the drive-through during that time. Frustrated, we asked for a refund and left.
Since we do not have Bojangles in Florida, we decided to try another location in Canton, NC. Again, we ordered the three-piece meals, and again we were told they did not have all the chicken needed. We patiently agreed to wait. However, after watching three other customers receive their food, we waited over one hour before our order was finally served. Unfortunately, when we returned home, the food was cold and the mashed potatoes and gravy were poorly prepared (they appeared not stirred and had flakes in them).
I later called the Candler location and spoke to Angel, the manager, who was polite and refunded my purchase. She also provided me with a gift card for the inconvenience. However, when I checked the balance on the gift card, it showed zero funds.
I find it extremely disappointing that a restaurant known for chicken was unable to provide basic chicken meals at two separate locations, coupled with poor service and unsatisfactory food quality. This experience has left me discouraged from visiting Bojangles again and I would not recommend it to others.
I hope you will take this feedback seriously to ensure other customers do not experience similar treatment. I would appreciate a response from your team regarding how this will be addressed.
Atmosphere: 1
Food: 1
Service: 1
An AI takes your order. We kept getting interrupted, and asked so many details we got lost in the order and just wanted to leave. If AI answers just leave. Not worth the long process.
We won't be back.
Atmosphere: 5
Food: 5
Service: 5
Amazing beans and rice with my 3 PC chicken!
Atmosphere: 5
Food: 5
Service: 5
Ordered grilled chicken sandwiches at 930am and they were cold and dry. First and last time I'll patronize this franchise.
Atmosphere: 3
Food: 2
Service: 4
Second time in two weeks for breakfast items. Cold bacon, egg, and cheese biscuit during breakfast hours, before 10:30 am.
I don't understand how cold food is served constantly.
Last visit for me. .
There are other places to get the same item. Unfortunate!!!
Atmosphere: 1
Food: 1
Service: 2
The dirtiest Bojangles I have ever been in. The bathroom was disgusting, almost all the tables were dirty, the dining room had trash and food all over the floor, the kitchen floors looked about the same.
Atmosphere: 1
Food: 1
Service: 1
Chicken needs a bit more flavor. Mac and cheese is okay. Bathroom was in terrible condition!
Atmosphere: 2
Food: 3
Service: 4
Restaurantji Recommends
Seems like no one has an eye on customer service. Health Rating 90 ☹️ It was dead. They shorted my order, no biscuits on a 3 pc dark and 2 piece white. The parking lot was full of trash and biscuits. There was a live chicken hanging out there, I told the worker and she thought it was funny.
I don’t care about the 🐔, but I don’t appreciate being shorted on my order. I saw 3 employees, 2 who were being very social with one another. There is absolutely no reason to cheat ppl out of their hard earned cash. Just crazy. We will never visit this location again.
Atmosphere: 1
Food: 3
Service: 2
Ordered 8 piece family meal. When I got home had 8 pieces but 4 where thighs no breasts at all. You think at a chicken place the first thing they would teach the employees is the difference between the pieces. I paid white meat price but got nothing but dark. Check your order here or you will get robbed.
Terrible service rude manager waited for forty five minutes while others who came in after me got their food and left my order kept getting put last. They were pulling food from my order. And filling other orders. And when I confronted the manager, she was very rude. In my opinion, she does not need to be a manager.
Walked in and had to stand at the register for 5+ mins without any acknowledgement. Then they rushed through my order. Place was TRASHED every table was nasty ant the trash was over flowing. I understand a rush but this was ridiculous. Glad I was just driving through on a roadtrip. 😅
Atmosphere: 1
Food: 4
Service: 1
Absolutly the most disgusting bojangles yet.
This place was nasty! For some reason the chicken supremes where covered in pepper. To thr point they where unedible
Atmosphere: 1
Food: 4
Service: 1
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