Food Has Changed chicken does not taste like Chicken anymore
Atmosphere: 5
Food: 2
Service: 5
Taylor Carr
Gay chicken š³ļøāš
Craig Groce
Grilled chicken was not warm. Order taken stopped taking my order refill 4 young girls cups.
Atmosphere: 3
Food: 1
Service: 2
Peeg Highness
Have gone to this location a few times. Their quality in food, customer service, and operational policies is inconsistent. Today an alleged, ā marketing team memberā, made an excuse as to why they couldnāt refund us for the cold and old fries they gave us with our meals. Mind you, this was after we already had to walk into the establishment to correct ONE of the mistakes the girl working the drive thru made. She asked for a name to be put into their systems so that if we came back, theyād give us free friesā¦ no refund. What happened to the days of customers coming first? This was my last visit to this location.
Atmosphere: 2
Food: 2
Service: 3
Rutledge Family
So this Chick-fil-A has recently reopened after renovation, but unfortunately for the worse.
Routinely get less than the full nugget amounts. This morning my kids 12 pc only had 11, but 2 of those were tiny bits of breading with little to no meat -- so really was a 9 pc.
They also no longer put out online pick up orders out for pickup. I understand that it is due to people just taking (stealing) other people's orders, but they now have no process for picking them up short of waiting in line.
There is no queue, no signage, nothing to streamline that process. This is the 3rd time in a row that I had to wait all way thru the main line and ask for my food.
To be clear, I only go to Chick-fil-A bc my kids crave it. But given the issues that keep getting worse, not better, I will do my best to limit the times we do.
Update 2 Jan 2025: Reduced to 1 star. Tried to order ahead for our 2 kids, clicked "I am here" button and went inside. People who came in after we did, waited in the full line, ordered, got their food while we were still there. Got attention of the owner/Mgr (I think he was called "coach") and informed him that it had been 20+ mins since we clicked here.
He tried to tell me that it was in queue, which I said would be impossible. He then basically walked away to deal with other issues. So I went to back of line, waited, and then got to cashier and told her of issue. She then tries to go explain to "coach", who frankly seemed almost addled with confusion. Eventually the young lady and coach go back and bring out the 2 meals we had ordered and indicated we were there for 25 mins earlier.
Would have been much quicker to just go wait in the line. Wish they would not offer a service they cannot provide. And can't wait for my kids to be grown so I don't have to go back to that crummy place. Several other people in line were laughing and all agreed that this is one of the worst Chick-fil-A locations around...
chernet Liben
Great service
Rhonda Nicoletta
The manager that worked today was extremely rude. Do better
Atmosphere: 1
Food: 1
Service: 1
Rick Lindstedt
Was disappointed .. Order was wrong for the whole family. Seemed rushed to get us out of the way. We went thru the drive thru. Usually not a bad experience.
Recommended dishes: Grilled Chicken Sandwich, Side Salad
emerson sauls
10/10 crew
Service: 5
Phyllis Exum
Itās efficient, clean and the chicken is always done.
Atmosphere: 5
Food: 5
Service: 5
Joseph Frith
Great service
Thresia Neal
My spouse picked up a Chick-fil-A meal & frosted lemonade (Trans num 1242), today. The lettuce had texture of steamed spinach / tomato was soggy with tasteless stale meat. The box was wet. Cold fries. I called the restaurant several times but no answer. I recommend Chick-fil-A to many people but I will not recommend store FSU (#01749) Stone Creek Village to anyone. I'm very disappointed. My spouse stated he waited in the lobby for approximately 20 min and he asked to remake the frosted lemonade because it had melted.
STOP FORGETTING STUFF
Food Has Changed chicken does not taste like Chicken anymore
Atmosphere: 5
Food: 2
Service: 5
Gay chicken š³ļøāš
Grilled chicken was not warm. Order taken stopped taking my order refill 4 young girls cups.
Atmosphere: 3
Food: 1
Service: 2
Have gone to this location a few times. Their quality in food, customer service, and operational policies is inconsistent. Today an alleged, ā marketing team memberā, made an excuse as to why they couldnāt refund us for the cold and old fries they gave us with our meals. Mind you, this was after we already had to walk into the establishment to correct ONE of the mistakes the girl working the drive thru made. She asked for a name to be put into their systems so that if we came back, theyād give us free friesā¦ no refund. What happened to the days of customers coming first? This was my last visit to this location.
Atmosphere: 2
Food: 2
Service: 3
So this Chick-fil-A has recently reopened after renovation, but unfortunately for the worse.
Routinely get less than the full nugget amounts. This morning my kids 12 pc only had 11, but 2 of those were tiny bits of breading with little to no meat -- so really was a 9 pc.
They also no longer put out online pick up orders out for pickup. I understand that it is due to people just taking (stealing) other people's orders, but they now have no process for picking them up short of waiting in line.
There is no queue, no signage, nothing to streamline that process. This is the 3rd time in a row that I had to wait all way thru the main line and ask for my food.
To be clear, I only go to Chick-fil-A bc my kids crave it. But given the issues that keep getting worse, not better, I will do my best to limit the times we do.
Update 2 Jan 2025: Reduced to 1 star. Tried to order ahead for our 2 kids, clicked "I am here" button and went inside. People who came in after we did, waited in the full line, ordered, got their food while we were still there. Got attention of the owner/Mgr (I think he was called "coach") and informed him that it had been 20+ mins since we clicked here.
He tried to tell me that it was in queue, which I said would be impossible. He then basically walked away to deal with other issues. So I went to back of line, waited, and then got to cashier and told her of issue. She then tries to go explain to "coach", who frankly seemed almost addled with confusion. Eventually the young lady and coach go back and bring out the 2 meals we had ordered and indicated we were there for 25 mins earlier.
Would have been much quicker to just go wait in the line. Wish they would not offer a service they cannot provide. And can't wait for my kids to be grown so I don't have to go back to that crummy place. Several other people in line were laughing and all agreed that this is one of the worst Chick-fil-A locations around...
Great service
The manager that worked today was extremely rude. Do better
Atmosphere: 1
Food: 1
Service: 1
Was disappointed .. Order was wrong for the whole family. Seemed rushed to get us out of the way. We went thru the drive thru. Usually not a bad experience.
Atmosphere: 4
Food: 3
Service: 4
everyone was so nice!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Kid-friendliness: I wish they had a play area
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken Sandwich, Side Salad
10/10 crew
Service: 5
Itās efficient, clean and the chicken is always done.
Atmosphere: 5
Food: 5
Service: 5
Great service
My spouse picked up a Chick-fil-A meal & frosted lemonade (Trans num 1242), today. The lettuce had texture of steamed spinach / tomato was soggy with tasteless stale meat. The box was wet. Cold fries. I called the restaurant several times but no answer. I recommend Chick-fil-A to many people but I will not recommend store FSU (#01749) Stone Creek Village to anyone. I'm very disappointed. My spouse stated he waited in the lobby for approximately 20 min and he asked to remake the frosted lemonade because it had melted.
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