Chick-fil-A
7107 O'Kelly Chapel Rd, Cary
(919) 466-9525
Recent Reviews
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Not so great for lunch around 10:45. The waffle fries tasted like yesterday's warmed up leftovers with an extra salt bath for good measure. The coffee was hot (good), but tasted like it had been sitting for too long in the pot (bad). The grilled chicken sandwich was just ok...the lettuce and tomatoe were fresh (good) but the chicken and bun tasted a bit bland to sugary (bad). I don't wanna go back for a while.
It took 20 minutes or so to get me a singular milkshake while I clearly saw many others getting their much larger orders before me. They had me Park and wait for my food I just left me there. Extremely incompetent and didn't seem to care
Service: 1
Loved it
Atmosphere: 5
Food: 5
Service: 5
Place always gives food warm, service is always great
Atmosphere: 4
Food: 5
Service: 4
It's a Chick Fil A. What I mean is that they meet the standards set by the company, good food and good service all around. Tried their mobile drive thru, it was nice to have some benefit to using the app. Had a 10 count mini with juice and hash browns (I shared!).
Atmosphere: 5
Food: 5
Service: 5
My brother went to place a carry out order this morning. Upon coming back we realize: 4 mistakes were made with the order. Two muffins were of the incorrect type, one biscuit had poorly cooked bread without the sausage patty. Literally some egg and bacon (that was it). To make matters worse, an order of tater tot (hash browns) was missing. Clearly none of this was ordered. This was NOT the first time something like this has happened either. With that said: a complaint was filed with corporate. I hope the lazy staff here at this location gets fired and replaced with people who actually want to put the customers first. Imagine paying for food, getting the wrong thing in return and then missing food. What an atrocity of customer service. If management sees this, don't even try and offer me anything as compensation. I will not be going back to this location. Even a 1 star review feels too generous to provide.
Atmosphere: 1
Food: 1
Service: 1
The food was piping HOTTTTT!
Atmosphere: 5
Food: 5
Service: 5
Weirdo was taking orders in drive thru like he was an employee. But love this place!
Atmosphere: 5
Food: 5
Service: 5
Fresh and hot
Atmosphere: 5
Food: 5
Service: 5
If you could clone Matthew, you should! He is always so kind and thoughtful. I don't know if he remembers this, but one day he was on his break. He stepped away from it to give me a refill when he noticed it was really busy (even though I begged him it was ok and I could wait.) He always goes above and beyond! They are all really kind here. The owner should know this team is amazing!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I use to love going to this location due to proxemity. However, the last 3 times I have visited through drive thru the staff is either incompetant or lacking proper training. I find myself having to repeat my order at the drive thru. Whatever happen to getting the order right the first time and just grabbing your food and go about your business. Please keep your pleasures to yourself. Lost a customer.
Atmosphere: 1
Food: 2
Service: 1
Kid-friendliness: Very unfriendly restaurant.
Atmosphere: 1
Food: 1
Service: 1
1. I wanted a peppermint milkshake, they gave me vanilla
2. There was a literal rubber band in my milkshake
my mistake I guess, next time I should tell them I don’t want rubber band in my milkshake
Atmosphere: 1
Food: 1
Service: 4
slow - happened back to back times. took over 10 minutes to fulfill an order of just a milkshake
Atmosphere: 5
Food: 5
Service: 1
The service at this store is so bad. Sloooow drive thru line. Wrong orders.
Atmosphere: 5
Food: 5
Service: 1
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