Chick-fil-A
7107 O'Kelly Chapel Rd, Cary
(919) 466-9525
Recent Reviews
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Kid-friendliness: Very unfriendly restaurant.
Atmosphere: 1
Food: 1
Service: 1
1. I wanted a peppermint milkshake, they gave me vanilla
2. There was a literal rubber band in my milkshake
my mistake I guess, next time I should tell them I don’t want rubber band in my milkshake
Atmosphere: 1
Food: 1
Service: 4
slow - happened back to back times. took over 10 minutes to fulfill an order of just a milkshake
Atmosphere: 5
Food: 5
Service: 1
The service at this store is so bad. Sloooow drive thru line. Wrong orders.
Atmosphere: 5
Food: 5
Service: 1
I try and avoid this particular chick fila.
The drive through is consistently slow, disorganized service. It’s what I’ve come to expect here.
Food: 2
Service: 1
Consistently courteous service, usually about a minimum 5 minute wait going through the drive thru, even with me always using the mobile app.
Issue today - ordered breakfast items through the app, picked up at 10:20 am. Didn't check my burrito until I got home and it is completely wrong - I ordered a hashbrown scramble burrito - sausage with no hashbrowns. What I received was a chicken burrito with hashbrowns. Disappointing - too late to go back and fix since breakfast ended at 10:30 am.
Atmosphere: 4
Food: 4
Service: 3
Very disappointed with the quality of my cobb salad. So many hard pieces of lettuce.
Atmosphere: 5
Food: 2
Service: 5
Pathetic service, inexperienced staff that cannot handle high traffic. Always makes mistakes with order/deliver incomplete orders.
Customer service feature in app makes it difficult to submit complaints and claim refunds. Fraudulent practices..
Atmosphere: 1
Food: 1
Service: 1
It's not the same anymore!!!
Atmosphere: 5
Food: 1
Service: 5
I've never written a review before, but the stories I've heard from employees here are outrageous, and of course they are too scared to report them, so this will be my first review. While this store has great food, efficiency, and somewhat good in-person service, the employees are not treated well. I've heard numerous stories of blatant gender discrimination, selective enforcement of the rules, rude and toxic managers, and an owner who has no patience, understanding, or empathy. My boyfriend did not want me to write this, but I feel that it should be known that this Chick-fil-A has absolutely appalled me. I hope other customers see this and order food somewhere else because the environment here needs to be condemned. Thanks for reading, and I'm not responding to anyone who comments on this review.
Atmosphere: 1
Food: 5
Service: 5
Restaurantji Recommends
Changes to the drive-thru line has really missed things up if you're not using the mobile app. I won't be using this location again.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Spicy Chicken Sandwich
The people who serve the food are not Latin friendly!! That made a bad atmosphere because we tried to get a good meal and time with our family
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Chicken Sandwich Combo, Chick-Fil-A Waffle Potato Fries, Chicken Nuggets, Spicy Chicken Sandwich
Exceptional!! Hot delicious chicken
Atmosphere: 5
Food: 5
Service: 5
Was good food, not the cleanest but it's as expected for fast food
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chicken Sandwich Combo, Chick-Fil-A Waffle Potato Fries
Frances delivers excellent customer service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Nuggets
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