I usually love Milklab (I specifically love the Southpoint Mall and Homestead Shopping Center locations), but this location has disappointed me. I’ve worked fast food / customer service jobs before and for years, so I totally empathize with the employee experience. However, when I ordered today my drink tasted off. It tasted like water with boba. After working up enough courage to go back into the store and POLITELY ask if they would be willing to remake my drink because it didn’t taste right and was a bit watery, the barista / employee gave me a look and said “Yeah, that’s because typically with that drink we add water.” I then politely re-asked if they would be willing to remake my drink. She said, “Yeah.” She started re-making my drink, which I thanked her for, but ran out of syrup and needed to go to the kitchen to refill it. While she was back there, I heard her mimicking me and my feedback on the drink. I get that working customer service is frustrating, but it’s really not okay to mock customers within ear shot. Or, low key, at least make it less obvious or wait till I leave. She also could’ve said no, or kindly let me know how to order it to my liking moving forward. Anyways, I just don’t think that’s okay. I’ve worked at places in fast food / customer service where there’s a culture created that makes it seem acceptable to be mean or mock customers. Not cool 😬
Otherwise, I love milklab and love the two other locations mentioned!!
Jenna Nichols
This place is incredible. Good flavors. High quality everything. The reason for my 4/5 stars is the hours. I would argue that their teas are the best which have caffeine. I think a lot of people would enjoy this in the AM. I would def sub their caffeinated tea every AM for my Starbucks
Ashok Brummeyer
My girlfriend loves this place
Andrea Brent
This place has gone downhill since they opened more stores. The kiosk errored out on someone, no mango or strawberry jelly, and my strawberry tea was basically a cup of watery puree. Incredibly disappointed since I’ve been coming here since they opened.
Atmosphere: 1
Food: 1
Service: 3
Jake Vyper
Milklab has some of the best milk teas we've tried in the NC Triangle area. We've been here multiple times, and here are my thoughts on the drinks we've tried:
1. Purple Taro Latte - Highly-recommended if you enjoy milky snd sweet milk teas. The taro flavor is so rich. Hands down, this is the best taro milk tea we've tried in Triangle NC.
2. Matcha Latte Milk Cap - my girl loves this because the matcha tastes rich and the "milk cap" gives it a creamy, satisfying taste.
3. Thai Tea Milk Cap - This was our first favorite. The "milk cap" makes this more than just an average Thai tea. One of Milklab's best drinks.
4. Dalgona Milk Cap Latte - Rich coffee milk taste. Not bad but I think Milklab's tea drinks are more delicious.
5. Strawberry Matcha Latte - One of my favorites; I'd rank this slightly higher than the Matcha Latte Milk Cap but my girl -who's more of a matcha lover than me- prefers her matcha drinks without strawberry.
6. Brown Sugar Fresh Milk + Boba - Not the best brown sugar tea we've tried, and sometimes, we can barely taste the brown sugar flavor but the barristas here in Cary seem to do a better job getting it just right than the Durham location (not the one inside Southpoint Mall)
There are other drinks in Milklab's menu we haven't tried that look delicious. They use quality organic ingredients and fresh milk, and their blends are mostly unique compared to what you can get in a typical milk tea cafe.
However, I would not recommend their rolled ice cream. Tried twice, and for $8+, we were not satisfied. It seems that Milklab is more focused on emphasizing the flavors of the rolled ice cream's toppings rather than the ice cream itself, which is nowhere close to Andia's ice cream quality. It also takes longer for them to serve the ice cream. Wish they serve Taiwanese snacks like popcorn chicken or Korean pancakes instead (like how Tea Hill, Quickly & Tiger Sugar do it ).
Customer service is usually fast here; you can order using the kiosk or via Milklab's website. I'm not a big fan of Milklab's ambiance (just doesn't look inviting inside and out), with its dull walls and cramped space but this particular location has a nice outdoor area with wooden tables and chairs well-lit at night. Most of the time, we just grab our drinks and devour them in the car.
Milklab also has one of the best milk tea containers - higher quality and classier-looking than what most other milk tea cafes use.
Despite its flaws, Milklab is still one of the few that made it to my "Best Milk Tea Cafes in the Triangle NC" Collection here on Yelp because of its various expertly-crafted milk cap teas and high quality ingredients.
Overall Score (Cary location only): 4.2/5
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Milk Cap
Martha Londono
Boba's Tea.
Atmosphere: 5
Food: 5
Service: 5
kalyan Kumar
The employees here are not responsive and act as if they are super busy!
It was my first time and was having a query but they are like use machine and to get this response i had to wait like 12-15mins at the counter
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Milk Cap
ams
its good i guess. nothing much or less to say
Danny Munoz
Best milk tea/ boba I've had in all the places I've tried. Ceylon is my favorite.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rose Milk
Layna
The boba and ice cream is amazing every time. HOWEVER, this milk lab always put two people in shift and it’s not enough people to match the flow. Most of the time it’s slower paced working workers! It took 40 mins for them to make my ice cream roll. There wasn’t even a line forming. But there was a huge line of receipts that was person was handling. They just need more people on shift!
A great place for a treat at night. The staff are super nice and the selection of ice cream and milk drinks are good.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Cookie Monster Rolled Ice Cream w Vanilla Base
Les Echeverria
My go to spot for boba 🫶🏼
Atmosphere: 5
Food: 5
Service: 5
Lydia Cox
Best bubble tea I’ve had in Raleigh-Cary. Cha House used to be my favorite but they changed their recipes. Only problem I have is the kiosk never works, but that’s okay because the workers are always lovely.
Wheelchair accessibility: There is a small dip in the curb in front of the building next door but it’s a little far from the entrance.
Atmosphere: 5
Food: 5
Service: 5
Fredri Morales
Milklab never disappoints
Atmosphere: 5
Food: 5
Service: 5
Shannon & Gemma Cheek
Best Boba and rolled ice cream I've had in North Carolina. When you walk in just the smell is amazing. I would suggest trying one of the milk tea's with boba. I'm pretty sure they make their boba in house.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taro Latte with Boba, Thai Tea Ice Cream
I usually love Milklab (I specifically love the Southpoint Mall and Homestead Shopping Center locations), but this location has disappointed me. I’ve worked fast food / customer service jobs before and for years, so I totally empathize with the employee experience. However, when I ordered today my drink tasted off. It tasted like water with boba. After working up enough courage to go back into the store and POLITELY ask if they would be willing to remake my drink because it didn’t taste right and was a bit watery, the barista / employee gave me a look and said “Yeah, that’s because typically with that drink we add water.” I then politely re-asked if they would be willing to remake my drink. She said, “Yeah.” She started re-making my drink, which I thanked her for, but ran out of syrup and needed to go to the kitchen to refill it. While she was back there, I heard her mimicking me and my feedback on the drink. I get that working customer service is frustrating, but it’s really not okay to mock customers within ear shot. Or, low key, at least make it less obvious or wait till I leave. She also could’ve said no, or kindly let me know how to order it to my liking moving forward. Anyways, I just don’t think that’s okay. I’ve worked at places in fast food / customer service where there’s a culture created that makes it seem acceptable to be mean or mock customers. Not cool 😬
Otherwise, I love milklab and love the two other locations mentioned!!
This place is incredible. Good flavors. High quality everything. The reason for my 4/5 stars is the hours. I would argue that their teas are the best which have caffeine. I think a lot of people would enjoy this in the AM. I would def sub their caffeinated tea every AM for my Starbucks
My girlfriend loves this place
This place has gone downhill since they opened more stores. The kiosk errored out on someone, no mango or strawberry jelly, and my strawberry tea was basically a cup of watery puree. Incredibly disappointed since I’ve been coming here since they opened.
Atmosphere: 1
Food: 1
Service: 3
Milklab has some of the best milk teas we've tried in the NC Triangle area. We've been here multiple times, and here are my thoughts on the drinks we've tried:
1. Purple Taro Latte - Highly-recommended if you enjoy milky snd sweet milk teas. The taro flavor is so rich. Hands down, this is the best taro milk tea we've tried in Triangle NC.
2. Matcha Latte Milk Cap - my girl loves this because the matcha tastes rich and the "milk cap" gives it a creamy, satisfying taste.
3. Thai Tea Milk Cap - This was our first favorite. The "milk cap" makes this more than just an average Thai tea. One of Milklab's best drinks.
4. Dalgona Milk Cap Latte - Rich coffee milk taste. Not bad but I think Milklab's tea drinks are more delicious.
5. Strawberry Matcha Latte - One of my favorites; I'd rank this slightly higher than the Matcha Latte Milk Cap but my girl -who's more of a matcha lover than me- prefers her matcha drinks without strawberry.
6. Brown Sugar Fresh Milk + Boba - Not the best brown sugar tea we've tried, and sometimes, we can barely taste the brown sugar flavor but the barristas here in Cary seem to do a better job getting it just right than the Durham location (not the one inside Southpoint Mall)
There are other drinks in Milklab's menu we haven't tried that look delicious. They use quality organic ingredients and fresh milk, and their blends are mostly unique compared to what you can get in a typical milk tea cafe.
However, I would not recommend their rolled ice cream. Tried twice, and for $8+, we were not satisfied. It seems that Milklab is more focused on emphasizing the flavors of the rolled ice cream's toppings rather than the ice cream itself, which is nowhere close to Andia's ice cream quality. It also takes longer for them to serve the ice cream. Wish they serve Taiwanese snacks like popcorn chicken or Korean pancakes instead (like how Tea Hill, Quickly & Tiger Sugar do it ).
Customer service is usually fast here; you can order using the kiosk or via Milklab's website. I'm not a big fan of Milklab's ambiance (just doesn't look inviting inside and out), with its dull walls and cramped space but this particular location has a nice outdoor area with wooden tables and chairs well-lit at night. Most of the time, we just grab our drinks and devour them in the car.
Milklab also has one of the best milk tea containers - higher quality and classier-looking than what most other milk tea cafes use.
Despite its flaws, Milklab is still one of the few that made it to my "Best Milk Tea Cafes in the Triangle NC" Collection here on Yelp because of its various expertly-crafted milk cap teas and high quality ingredients.
Overall Score (Cary location only): 4.2/5
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Milk Cap
Boba's Tea.
Atmosphere: 5
Food: 5
Service: 5
The employees here are not responsive and act as if they are super busy!
It was my first time and was having a query but they are like use machine and to get this response i had to wait like 12-15mins at the counter
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Milk Cap
its good i guess. nothing much or less to say
Best milk tea/ boba I've had in all the places I've tried. Ceylon is my favorite.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rose Milk
The boba and ice cream is amazing every time. HOWEVER, this milk lab always put two people in shift and it’s not enough people to match the flow. Most of the time it’s slower paced working workers! It took 40 mins for them to make my ice cream roll. There wasn’t even a line forming. But there was a huge line of receipts that was person was handling. They just need more people on shift!
Atmosphere: 3
Food: 5
Service: 2
Restaurantji Recommends
A great place for a treat at night. The staff are super nice and the selection of ice cream and milk drinks are good.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Cookie Monster Rolled Ice Cream w Vanilla Base
My go to spot for boba 🫶🏼
Atmosphere: 5
Food: 5
Service: 5
Best bubble tea I’ve had in Raleigh-Cary. Cha House used to be my favorite but they changed their recipes. Only problem I have is the kiosk never works, but that’s okay because the workers are always lovely.
Wheelchair accessibility: There is a small dip in the curb in front of the building next door but it’s a little far from the entrance.
Atmosphere: 5
Food: 5
Service: 5
Milklab never disappoints
Atmosphere: 5
Food: 5
Service: 5
Best Boba and rolled ice cream I've had in North Carolina. When you walk in just the smell is amazing. I would suggest trying one of the milk tea's with boba. I'm pretty sure they make their boba in house.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taro Latte with Boba, Thai Tea Ice Cream
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