First and foremost, I want to say that I’ve loved this bagel shop since moving to the area. I’ve brought visitors here and even ordered food for them because I truly enjoyed supporting this place. Unfortunately, today’s experience has left me with a very bitter taste, and I’m unsure if I’ll be returning. I placed my order and waited patiently. When I heard my name called, a white woman with blonde hair, who had arrived over five minutes after me, jumped up to grab the bag. There was no confirmation of her name, order, or receipt… just a “have a good day!” I approached the counter to ask about my order, since I had just heard my name. At that point, the staff began to panic, realizing they had given my food away. One of them told me it was a “mix-up in the kitchen,” but I had just watched him hand my order to someone else without checking. Instead of apologizing directly or correcting the situation with care, I felt brushed off. I’m a paying customer, and while I understand that mistakes happen, the lack of acknowledgment or accountability made me feel dismissed. I’d hate to assume racial bias, but I cannot deny that the experience left me hurt and uncomfortable. I truly hope the management addresses this issue, because this shop has been one of my favorites , but respect, fairness, and proper service should never be overlooked.
Atmosphere: 1
Food: 4
Service: 1
Soggy B
Awesome
Atmosphere: 5
Food: 5
Service: 5
Alex Davis
Great place to grab a quick breakfast. Good amount of seating inside as well.
Atmosphere: 3
Food: 5
Service: 5
SillyBilly
Coffee is good but they cheap out and serve coffee in styrofoam cups which is not good for the health.
Food: 4
JOCA Š
The bagels are so good.
Atmosphere: 5
Food: 5
Service: 5
Nova G
Called and asked if they had lox bagels because I’m not a local. They said yes. So I drove over expecting to get a bagel with a phat shmear, salmon, capers, the works; then they hand me this nonsense. Didn’t open til I got back to where I was working, and was so incredibly disappointed. Ate it only because I was hungry and didn’t have time to drive back. I mean, what the heck? What’s y’all’s problem?
Lynne Parker
I go here very often. Love the bagels and variety of cream cheese.
Sandzak Beyi
Incredible bagels — just like NYC! Perfectly crisp outside, soft and chewy inside. The everything bagel with scallion cream cheese was amazing. Super friendly staff and fast service. A must-try if you love real New York–style bagels!
Carmen86
Clean place, and delicious bagels. I tried turkey bacon , egg and cheese in an everything bagel, and lox in a sesame bagel.
The food was decent but the when I ordered I realized later I was charged more than what the menu board states the prices are. The bacon egg and cheese says it’s $6.25 but I was charged $17 for two of them which doesn’t add up to me.
Ali Jani
Great service
Emily
I’m leaving this review before I even get my food, but the shop was out of pumpernickel bread, and they called me immediately to let me know and gave me alternative breads to choose from. REALLY appreciate the customer service and going the extra mile to reach out, especially when it was a DoorDash delivery service! Definitely will be coming back to NYC bagels! ?
Atmosphere: 5
Food: 5
Service: 5
Michael J. Reilly III
Bagels across the board are ALWAYS incredible. Recent Phila/ NJ transplant, and these are the best around. Their crumbcake is perfect, just like home. Service is spot on, and the coffee will certainly give you that jolt for your morning activities!
Best Bengals in town!
Atmosphere: 5
Food: 5
Service: 5
First and foremost, I want to say that I’ve loved this bagel shop since moving to the area. I’ve brought visitors here and even ordered food for them because I truly enjoyed supporting this place. Unfortunately, today’s experience has left me with a very bitter taste, and I’m unsure if I’ll be returning.
I placed my order and waited patiently. When I heard my name called, a white woman with blonde hair, who had arrived over five minutes after me, jumped up to grab the bag. There was no confirmation of her name, order, or receipt… just a “have a good day!” I approached the counter to ask about my order, since I had just heard my name. At that point, the staff began to panic, realizing they had given my food away. One of them told me it was a “mix-up in the kitchen,” but I had just watched him hand my order to someone else without checking.
Instead of apologizing directly or correcting the situation with care, I felt brushed off. I’m a paying customer, and while I understand that mistakes happen, the lack of acknowledgment or accountability made me feel dismissed. I’d hate to assume racial bias, but I cannot deny that the experience left me hurt and uncomfortable.
I truly hope the management addresses this issue, because this shop has been one of my favorites , but respect, fairness, and proper service should never be overlooked.
Atmosphere: 1
Food: 4
Service: 1
Awesome
Atmosphere: 5
Food: 5
Service: 5
Great place to grab a quick breakfast. Good amount of seating inside as well.
Atmosphere: 3
Food: 5
Service: 5
Coffee is good but they cheap out and serve coffee in styrofoam cups which is not good for the health.
Food: 4
The bagels are so good.
Atmosphere: 5
Food: 5
Service: 5
Called and asked if they had lox bagels because I’m not a local. They said yes. So I drove over expecting to get a bagel with a phat shmear, salmon, capers, the works; then they hand me this nonsense. Didn’t open til I got back to where I was working, and was so incredibly disappointed. Ate it only because I was hungry and didn’t have time to drive back. I mean, what the heck? What’s y’all’s problem?
I go here very often. Love the bagels and variety of cream cheese.
Incredible bagels — just like NYC!
Perfectly crisp outside, soft and chewy inside. The everything bagel with scallion cream cheese was amazing. Super friendly staff and fast service. A must-try if you love real New York–style bagels!
Clean place, and delicious bagels. I tried turkey bacon , egg and cheese in an everything bagel, and lox in a sesame bagel.
Restaurantji Recommends
The food was decent but the when I ordered I realized later I was charged more than what the menu board states the prices are. The bacon egg and cheese says it’s $6.25 but I was charged $17 for two of them which doesn’t add up to me.
Great service
I’m leaving this review before I even get my food, but the shop was out of pumpernickel bread, and they called me immediately to let me know and gave me alternative breads to choose from. REALLY appreciate the customer service and going the extra mile to reach out, especially when it was a DoorDash delivery service! Definitely will be coming back to NYC bagels! ?
Atmosphere: 5
Food: 5
Service: 5
Bagels across the board are ALWAYS incredible. Recent Phila/ NJ transplant, and these are the best around. Their crumbcake is perfect, just like home. Service is spot on, and the coffee will certainly give you that jolt for your morning activities!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bagel with Cream Cheese
Wonderful food. And you can pre-order.
Atmosphere: 5
Food: 5
Service: 5
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