I recently visited the Papa John's location on Christmas Eve, and it was a disappointing experience. The pizza was undercooked, almost raw in the middle. A group of teenagers, who seemed to be temporary workers, were hanging out inside. Many of them were eating pizza in the blind spot of the security camera, which created an uncomfortable atmosphere. To make matters worse, my order didn’t have the name on the pizza, and the staff were rude, murmuring behind customers' backs. Not the service I expected, especially on Christmas Eve. Would not recommend this location.
Atmosphere: 1
Food: 1
Service: 1
Rajagopal Sudarsanam
Vegetarian options: Very less and pricy compared to other quality pizza options available.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Spicy Garlic Sauce
Jesse Campbell
Unbelievable customer service! Great experience!We ordered 3 pizzas and they were delivered. Then we get a second order delivered 15 minutes later!
I was confused and apparently one of the drivers took our order on accident and was on the other side of town. Worried that the food would arrive late, the driver called the store to let them know and papa John’s made our order all over!
So now we have 6 pizzas and only paid for 3! I’d like to thank the store and the driver for going above and beyond. We didn’t know there was any error but we appreciate the integrity and customer service!
I called the store and spoke with the manager, Daniel, to let him know how much we appreciated it but honestly we were not aware of any mistakes!
Also if anyone at the Winston Hill Drive store in Cary NC can get me in touch with the gentleman driving the white Mercedes SUV we’d love to give him a tip as well! He drove away before we could do so!!!
Food: 5
Service: 5
Danny Parker
How do you explain the "bait & switch"? Cancelled my order out of principal!!
Karma Oliver
The food and service here were absolutely amazing. My boyfriend and I came in 10 minutes after they closed. Google said they close at one am but that was for picking up orders placed before 12. Regardless, he let us order. He was so kind. His name is Daniel. He even brought our pizza out to our car. Unbelievable service. Great job to that guy. Gave a 4 dollar tip on an 8 dollar pizza and wish I could have given more.
Atmosphere: 5
Food: 5
Service: 5
William Fisher
Dave is the best! Incredible old fashioned customer service! You need more employees like him!
Atmosphere: 5
Food: 5
Service: 5
Chris Harbinson
Fast & easy
Atmosphere: 5
Food: 5
Service: 5
Ashley McCarthy
Speedy service and pizza cooked perfectly. Solid choice.
Atmosphere: 5
Food: 5
Service: 5
Kayla Carson
Food was great but I was about to get money out of my pocket to get the driver ,but then he said fill out the receipt. I didn’t order so I couldn’t put down a tip. So as I was filling out the receipt he said you can put zero we just work for minimum wage. So I filled out and closed the door. Not the first time a delivery driver has done this. I’ve worked at Pizza Hut as a delivery driver and my personality got me tips. Papa John’s delivery drivers and door dash drivers don’t need to ask for tips.
Atmosphere: 1
Food: 5
Service: 1
John Smith
I really liked this restaurant. The service is fast and excellent, as is the food.
I usually order pizza from this location as it is nearest to my home. But every time I order they make pizza with very less portion of toppings. Even after I made complaints about it, they do the same again and again. I am not recommending this store.
I recently visited the Papa John's location on Christmas Eve, and it was a disappointing experience. The pizza was undercooked, almost raw in the middle. A group of teenagers, who seemed to be temporary workers, were hanging out inside. Many of them were eating pizza in the blind spot of the security camera, which created an uncomfortable atmosphere. To make matters worse, my order didn’t have the name on the pizza, and the staff were rude, murmuring behind customers' backs. Not the service I expected, especially on Christmas Eve. Would not recommend this location.
Atmosphere: 1
Food: 1
Service: 1
Vegetarian options: Very less and pricy compared to other quality pizza options available.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Spicy Garlic Sauce
Unbelievable customer service! Great experience!We ordered 3 pizzas and they were delivered. Then we get a second order delivered 15 minutes later!
I was confused and apparently one of the drivers took our order on accident and was on the other side of town. Worried that the food would arrive late, the driver called the store to let them know and papa John’s made our order all over!
So now we have 6 pizzas and only paid for 3! I’d like to thank the store and the driver for going above and beyond. We didn’t know there was any error but we appreciate the integrity and customer service!
I called the store and spoke with the manager, Daniel, to let him know how much we appreciated it but honestly we were not aware of any mistakes!
Also if anyone at the Winston Hill Drive store in Cary NC can get me in touch with the gentleman driving the white Mercedes SUV we’d love to give him a tip as well! He drove away before we could do so!!!
Food: 5
Service: 5
How do you explain the "bait & switch"? Cancelled my order out of principal!!
The food and service here were absolutely amazing. My boyfriend and I came in 10 minutes after they closed. Google said they close at one am but that was for picking up orders placed before 12. Regardless, he let us order. He was so kind. His name is Daniel. He even brought our pizza out to our car. Unbelievable service. Great job to that guy. Gave a 4 dollar tip on an 8 dollar pizza and wish I could have given more.
Atmosphere: 5
Food: 5
Service: 5
Dave is the best! Incredible old fashioned customer service! You need more employees like him!
Atmosphere: 5
Food: 5
Service: 5
Fast & easy
Atmosphere: 5
Food: 5
Service: 5
Speedy service and pizza cooked perfectly. Solid choice.
Atmosphere: 5
Food: 5
Service: 5
Food was great but I was about to get money out of my pocket to get the driver ,but then he said fill out the receipt. I didn’t order so I couldn’t put down a tip. So as I was filling out the receipt he said you can put zero we just work for minimum wage. So I filled out and closed the door. Not the first time a delivery driver has done this. I’ve worked at Pizza Hut as a delivery driver and my personality got me tips. Papa John’s delivery drivers and door dash drivers don’t need to ask for tips.
Atmosphere: 1
Food: 5
Service: 1
I really liked this restaurant. The service is fast and excellent, as is the food.
Food: 5
Service: 5
Restaurantji Recommends
Not good. It's dry sauceless pizza.
Atmosphere: 3
Food: 1
Service: 2
Great pizzas
Great
Atmosphere: 5
Food: 5
Service: 5
Location has gone down drastically service with a
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Spicy Garlic Sauce
I usually order pizza from this location as it is nearest to my home. But every time I order they make pizza with very less portion of toppings. Even after I made complaints about it, they do the same again and again. I am not recommending this store.
Atmosphere: 2
Food: 1
Service: 1
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