Long hold time to have a question answered resulted in a rude worker ignoring me and repeating herself.
Service: 1
Andie Latrice
Worst customer service. White guy with long blonde hair caught an attitude with me because he didn't realize he was working on my order and couldn't find it in the heater. I walk in and tell him I ordered through door dash, this is the day after snow so I'm assuming they were closing early and getting crammed with orders, which was clearly stressing him out. When I went to pickup my order the door was locked cause he was getting ready for shutdown, even though the heater was FULL of pizzas waiting to be picked up. I then tell him my name and it's through doordash, he can't find it and asked wha I ordered, couldnt find it and asked how much I paid, couldn't find and then asked what time I placed the order, like how much information do you need? He was attempting to look it up through phone number but never even asked me for that! Once he realized he was working on it and that's why he couldn't find it, he attempts to explain himself snapping at me as if I'm not providing him with the correct information. If you can't find the order from the name, price, order time, and actual order, YOU are the problem. As I leave he slams the door twice. Don't be upset with me cause you're an in idiot.
Atmosphere: 1
Food: 2
Service: 1
Timothy Martinez
The female at the counter was blatantly frustrated, and had no customer service skills whatsoever!!! I politely asked what kind of specials do you have, she pointed to a sign and walked off. When she came back, I asked again and she rolled her eyes and left the counter again. I wouldn’t recommend this Pizza Hut at no time. Which is outlandish, seeing there is a kids park right next door…
Atmosphere: 1
Food: 1
Service: 1
Teri Kuhn
Would not have ordered from Pizza Hut if we had known that they use DoorDash for delivery. DoorDash ALWAYS sucks. We got our food at least an hour after ordering. It was cold and gross by the time we received it.
Atmosphere: 2
Food: 3
Service: 1
Candice Seiler
If this is the kind of pizza you like, well, go ahead. Not even a little impressed with taste or restaurant itself.
Atmosphere: 3
Food: 2
Service: 3
Susan Lynch
Rickea she really makes personal veggie pizza excellent. Very nice service always a smile. She is diligent , and such hard workers.☺️ thanks so much?☺️..
Atmosphere: 5
Food: 5
Service: 5
Aracely Hernández
If I could give less stars I would do it today Sunday October 13, 2024 at 11:30 the brunette woman did not serve us she said she was not taking orders and my child did not want to leave he wanted to eat pizza and then she took the order when she saw that the child did not want to leave what bad service I do not recommend you come very hungry other than that it looked racist
Service: 1
Asia Taylor
Update! A few years ago this place would never got past a two-star with me especially with the long long wait times ! The staff hardly spoke to you. Fast forward manager kita( hope I'm saying name right) she is awesome and is always pleasurable speaking to her keep up the good work with the store. She makes the best personal pans also :)
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Supreme Pizza
Kia
Something about this particular Pizza Hut slaps differently. They are always on point, friendly, and never hesitate to offer plates, napkins, red pepper, and parm. The Papa Johns down the street is about to go out of business, I swear.
Atmosphere: 5
Food: 5
Service: 5
Ranada Fields
Do the employees smoke?? Its ok if they do. My only issue is that the pizza shouldn't smell like cigarettes. Wash your hands or put gloves on while handling food please.
They always have my pizza ready on time, and it's never been the wrong order. Most importantly, they don't cut the pizza like madmen, and the slices are usually nearly close to the same size and shape.
Parking: It's a strip mall. It's never really full. You can usually get in and out fast.
This Pizza Hut was outstanding. I’ve always loved Pizza Hut but have been disappointed the past few years with the service and accuracy of my orders. This Pizza Hut location did not disappoint. The employees working did an excellent job; the woman that checked us out had us check our order in front of her to make sure we were happy with everything, which I really appreciated and I’m sure makes things easier for everyone. The food was ready at exactly the time it told us online and everything was delicious! There were ample toppings and everything was made to our exact order specifications. Will definitely be returning to this location!
So after waiting 45 minutes it said it was delivered and wasn't so IV worked at a delivery place before close to closing they lie and say we didn't want it and they can keep it sad but true will not order again from there
Service: 1
noeli santizo
Waited over 50 minutes for a takeout order that was supposed to be ready in 20. Spent 60 including tip and was so disappointed by this location!
David Basham
Worst customer service! The manager wouldn't even take my coupon from
Long hold time to have a question answered resulted in a rude worker ignoring me and repeating herself.
Service: 1
Worst customer service. White guy with long blonde hair caught an attitude with me because he didn't realize he was working on my order and couldn't find it in the heater. I walk in and tell him I ordered through door dash, this is the day after snow so I'm assuming they were closing early and getting crammed with orders, which was clearly stressing him out. When I went to pickup my order the door was locked cause he was getting ready for shutdown, even though the heater was FULL of pizzas waiting to be picked up. I then tell him my name and it's through doordash, he can't find it and asked wha I ordered, couldnt find it and asked how much I paid, couldn't find and then asked what time I placed the order, like how much information do you need? He was attempting to look it up through phone number but never even asked me for that! Once he realized he was working on it and that's why he couldn't find it, he attempts to explain himself snapping at me as if I'm not providing him with the correct information. If you can't find the order from the name, price, order time, and actual order, YOU are the problem. As I leave he slams the door twice. Don't be upset with me cause you're an in idiot.
Atmosphere: 1
Food: 2
Service: 1
The female at the counter was blatantly frustrated, and had no customer service skills whatsoever!!! I politely asked what kind of specials do you have, she pointed to a sign and walked off. When she came back, I asked again and she rolled her eyes and left the counter again. I wouldn’t recommend this Pizza Hut at no time. Which is outlandish, seeing there is a kids park right next door…
Atmosphere: 1
Food: 1
Service: 1
Would not have ordered from Pizza Hut if we had known that they use DoorDash for delivery. DoorDash ALWAYS sucks. We got our food at least an hour after ordering. It was cold and gross by the time we received it.
Atmosphere: 2
Food: 3
Service: 1
If this is the kind of pizza you like, well, go ahead. Not even a little impressed with taste or restaurant itself.
Atmosphere: 3
Food: 2
Service: 3
Rickea she really makes personal veggie pizza excellent. Very nice service always a smile. She is diligent , and such hard workers.☺️ thanks so much?☺️..
Atmosphere: 5
Food: 5
Service: 5
If I could give less stars I would do it today Sunday October 13, 2024 at 11:30 the brunette woman did not serve us she said she was not taking orders and my child did not want to leave he wanted to eat pizza and then she took the order when she saw that the child did not want to leave what bad service I do not recommend you come very hungry other than that it looked racist
Service: 1
Update! A few years ago this place would never got past a two-star with me especially with the long long wait times ! The staff hardly spoke to you. Fast forward manager kita( hope I'm saying name right) she is awesome and is always pleasurable speaking to her keep up the good work with the store. She makes the best personal pans also :)
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Supreme Pizza
Something about this particular Pizza Hut slaps differently. They are always on point, friendly, and never hesitate to offer plates, napkins, red pepper, and parm. The Papa Johns down the street is about to go out of business, I swear.
Atmosphere: 5
Food: 5
Service: 5
Do the employees smoke?? Its ok if they do. My only issue is that the pizza shouldn't smell like cigarettes. Wash your hands or put gloves on while handling food please.
Restaurantji Recommends
They always have my pizza ready on time, and it's never been the wrong order. Most importantly, they don't cut the pizza like madmen, and the slices are usually nearly close to the same size and shape.
Parking: It's a strip mall. It's never really full. You can usually get in and out fast.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Backyard BBQ Chicken Pizza, Hawaiian Chicken Pizza
This Pizza Hut was outstanding. I’ve always loved Pizza Hut but have been disappointed the past few years with the service and accuracy of my orders. This Pizza Hut location did not disappoint. The employees working did an excellent job; the woman that checked us out had us check our order in front of her to make sure we were happy with everything, which I really appreciated and I’m sure makes things easier for everyone. The food was ready at exactly the time it told us online and everything was delicious! There were ample toppings and everything was made to our exact order specifications. Will definitely be returning to this location!
Food: 5
Service: 5
Recommended dishes: Cheese Sticks, Pepperoni Pizza
So after waiting 45 minutes it said it was delivered and wasn't so IV worked at a delivery place before close to closing they lie and say we didn't want it and they can keep it sad but true will not order again from there
Service: 1
Waited over 50 minutes for a takeout order that was supposed to be ready in 20. Spent 60 including tip and was so disappointed by this location!
Worst customer service! The manager wouldn't even take my coupon from
Atmosphere: 1
Food: 1
Service: 1
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