First of all, I won’t be returning. The manager, Liza I think her name is, was beyond rude and full of herself. Another employee, Morgan, was also extremely rude. My food was frozen in the middle and when I had told them they said I had to pay for a whole new set of egg bites. This is the WORST Starbucks I have ever been to. I could go on and on about how awful they are but then again, what’s the point. I hope this store takes action and works on it because my experience was unbelievably ridiculous. What happened to the Starbucks values? This place doesn’t even deserve ONE STAR.Upon further examination, there are multiple other reviews that show exactly what I’m talking about. This “Liza” needs to be held responsible for her and her employees actions. Ridiculous.
Atmosphere: 1
Food: 1
Service: 1
sean fitts
This location has a tiny indoor seating area. Half of the seating was blocked off for internal training during the morning rush.
Atmosphere: 2
Service: 5
Kesenia Dewell
I saw they had a job position for barista open and went ahead and applied. When talking to an employee to express my interest in the position, they said they were hiring and told me to reach out to Liza. I called the store the next morning and spoke with Liza to let her know that I applied, but she cut me off before I could, saying she was too busy to talk to me and told me to call her back around 2pm. I wanted to make a good impression so I decided to come in person. I got there around 1:45pm. When talking to an employee, I found out that Liza had left. I explained to the employee that I was supposed to talk to Liza today about a position I applied for. The employee calls Liza only to tell me that they weren’t hiring at this time and Liza had no intentions of talking to me, denying ever planning to talk with me in the first place. Very disappointed. Overall poor leadership, could’ve been handled a lot better. I don’t understand why there would be a position open and another employee would say they are hiring if they aren’t hiring. Ruined the experience for me.
Atmosphere: 3
Food: 5
Service: 1
Joseph Sack
I have been a dedicated patron of the Starbucks at Crossroads Cary for the past two years, and my consistent visits have left me thoroughly impressed with the exceptional service and commendable work ethics exhibited by the staff. This location has truly set the bar high for what a coffee shop experience should be.The service at Crossroads Cary Starbucks is unparalleled, and the staff's commitment to providing an outstanding experience is truly noteworthy. From the moment I walk through the door, I am greeted with warm smiles and a genuine enthusiasm that makes each visit feel like a welcoming reunion. It's evident that the team takes great pride in their work, creating an atmosphere that goes beyond just serving coffee.One aspect that particularly stands out is the attentiveness of the staff, and this is exemplified by the manager's proactive approach. On several occasions, I have been pleasantly surprised when the manager personally brought my coffee to my table. This level of attentiveness speaks volumes about the commitment to customer satisfaction and creates a personalized touch that sets this Starbucks apart from the rest.The overall ambiance of the Crossroads Cary location is inviting, providing a comfortable and conducive environment for work or relaxation. The cleanliness and organization of the space contribute to a positive experience, making it a go-to spot for my daily coffee fix or a leisurely afternoon break.In addition to the fantastic service, the consistency in the quality of beverages is another reason why I continue to choose this Starbucks location. Whether it's a classic cup of coffee, a meticulously crafted espresso, or a seasonal specialty drink, the baristas consistently deliver on flavor and presentation.To sum it up, the Crossroads Cary Starbucks has truly become my home away from home. The exceptional service, friendly staff, and the manager's attentive approach make each visit a delightful experience. I wholeheartedly recommend this Starbucks location to anyone seeking not just a cup of coffee but a memorable and enjoyable coffee shop experience. Kudos to the Crossroads Cary team for consistently going above and beyond!
Atmosphere: 5
Food: 5
Service: 5
Olman Vasquez
The place was very friendly and they didn't give me what I asked for, I won't return to the
Atmosphere: 1
Food: 1
Service: 1
R Naz
I pick up my morning mocha from here almost everyday, but i noticed overtime my cup gets emptier. Today (picture below) was the cherry on top. Pay too much money for it to be not filled up. Not going back to this starbucks. Ps: i get no whip cream, so they dont need to leave space for that.
Sarah Brown
There’s a 50/50 chance they will be out of what you’re ordering. They are regularly out of main menu items like the caramel brûlée, hazelnut syrup, peppermint syrup, etc.
Food: 1
Service: 2
Amira Emeny
We are tired of drinking cold coffee from this place. Every time I buy coffee, I find it cold. How is it possible that you ask for hot coffee and they give you cold coffee in this cold? The manager must take action. Everyone is complaining about this problem.
Atmosphere: 1
Food: 1
Service: 1
Janet Davis
I really enjoyed the Starbucks in Cary. It was our first time. The young lady who took our order was very friendly and entertaining. She helped us figure out exactly what we wanted then the two young men got to work quickly preparing our after dinner coffees. Thanks for your entertaining courtesy and mastery of just the right after dinner coffee concoctions!
Waited there for 30min and was refused service after paying for 2 lattes; even brought my own mug?! Service is abominable.
Service: 1
Mohamed Abouelkhrir
When I asked for raw sugar she said I’m out and then she tells me do you want the number for the warehouse? I find it very very obnoxious and disrespectful being a manager of the establishment.
Atmosphere: 1
Food: 3
Service: 1
Krista Marlin
Why do you NOT put straws in the bag for the cold coffees when it's ordered for delivery? !We frequently at work order from you and there's never a straw!
Atmosphere: 4
Food: 5
Service: 1
Theresa M Houghton
My chai was super watery and had to much ice. They were very nice but it wasn’t good. My egg n bacon sandwich was great though.
Atmosphere: 5
Food: 3
Service: 3
Ally Lu
Stopped in this location on a trip in the area early one morning last month. Staff were friendly and the interior was clean and great to get a little work done at before we hit the road again. Though the food and drinks served are relatively standard across the chain, it was definitely a pleasant experience and nice place to take a break in the area. I noticed staff were cleaning their work areas thoroughly during our visit and bathrooms were nice, clean and spacious.I really appreciated have a nice spot to recharge in the early morning, especially as a queer Asian person traveling through NC.
The coffee you need. Service is quick.
Atmosphere: 4
Food: 4
Service: 4
First of all, I won’t be returning. The manager, Liza I think her name is, was beyond rude and full of herself. Another employee, Morgan, was also extremely rude. My food was frozen in the middle and when I had told them they said I had to pay for a whole new set of egg bites. This is the WORST Starbucks I have ever been to. I could go on and on about how awful they are but then again, what’s the point. I hope this store takes action and works on it because my experience was unbelievably ridiculous. What happened to the Starbucks values? This place doesn’t even deserve ONE STAR.Upon further examination, there are multiple other reviews that show exactly what I’m talking about. This “Liza” needs to be held responsible for her and her employees actions. Ridiculous.
Atmosphere: 1
Food: 1
Service: 1
This location has a tiny indoor seating area. Half of the seating was blocked off for internal training during the morning rush.
Atmosphere: 2
Service: 5
I saw they had a job position for barista open and went ahead and applied. When talking to an employee to express my interest in the position, they said they were hiring and told me to reach out to Liza. I called the store the next morning and spoke with Liza to let her know that I applied, but she cut me off before I could, saying she was too busy to talk to me and told me to call her back around 2pm. I wanted to make a good impression so I decided to come in person. I got there around 1:45pm. When talking to an employee, I found out that Liza had left. I explained to the employee that I was supposed to talk to Liza today about a position I applied for. The employee calls Liza only to tell me that they weren’t hiring at this time and Liza had no intentions of talking to me, denying ever planning to talk with me in the first place. Very disappointed. Overall poor leadership, could’ve been handled a lot better. I don’t understand why there would be a position open and another employee would say they are hiring if they aren’t hiring. Ruined the experience for me.
Atmosphere: 3
Food: 5
Service: 1
I have been a dedicated patron of the Starbucks at Crossroads Cary for the past two years, and my consistent visits have left me thoroughly impressed with the exceptional service and commendable work ethics exhibited by the staff. This location has truly set the bar high for what a coffee shop experience should be.The service at Crossroads Cary Starbucks is unparalleled, and the staff's commitment to providing an outstanding experience is truly noteworthy. From the moment I walk through the door, I am greeted with warm smiles and a genuine enthusiasm that makes each visit feel like a welcoming reunion. It's evident that the team takes great pride in their work, creating an atmosphere that goes beyond just serving coffee.One aspect that particularly stands out is the attentiveness of the staff, and this is exemplified by the manager's proactive approach. On several occasions, I have been pleasantly surprised when the manager personally brought my coffee to my table. This level of attentiveness speaks volumes about the commitment to customer satisfaction and creates a personalized touch that sets this Starbucks apart from the rest.The overall ambiance of the Crossroads Cary location is inviting, providing a comfortable and conducive environment for work or relaxation. The cleanliness and organization of the space contribute to a positive experience, making it a go-to spot for my daily coffee fix or a leisurely afternoon break.In addition to the fantastic service, the consistency in the quality of beverages is another reason why I continue to choose this Starbucks location. Whether it's a classic cup of coffee, a meticulously crafted espresso, or a seasonal specialty drink, the baristas consistently deliver on flavor and presentation.To sum it up, the Crossroads Cary Starbucks has truly become my home away from home. The exceptional service, friendly staff, and the manager's attentive approach make each visit a delightful experience. I wholeheartedly recommend this Starbucks location to anyone seeking not just a cup of coffee but a memorable and enjoyable coffee shop experience. Kudos to the Crossroads Cary team for consistently going above and beyond!
Atmosphere: 5
Food: 5
Service: 5
The place was very friendly and they didn't give me what I asked for, I won't return to the
Atmosphere: 1
Food: 1
Service: 1
I pick up my morning mocha from here almost everyday, but i noticed overtime my cup gets emptier. Today (picture below) was the cherry on top. Pay too much money for it to be not filled up. Not going back to this starbucks. Ps: i get no whip cream, so they dont need to leave space for that.
There’s a 50/50 chance they will be out of what you’re ordering. They are regularly out of main menu items like the caramel brûlée, hazelnut syrup, peppermint syrup, etc.
Food: 1
Service: 2
We are tired of drinking cold coffee from this place. Every time I buy coffee, I find it cold. How is it possible that you ask for hot coffee and they give you cold coffee in this cold? The manager must take action. Everyone is complaining about this problem.
Atmosphere: 1
Food: 1
Service: 1
I really enjoyed the Starbucks in Cary. It was our first time. The young lady who took our order was very friendly and entertaining. She helped us figure out exactly what we wanted then the two young men got to work quickly preparing our after dinner coffees. Thanks for your entertaining courtesy and mastery of just the right after dinner coffee concoctions!
Restaurantji Recommends
Waited there for 30min and was refused service after paying for 2 lattes; even brought my own mug?! Service is abominable.
Service: 1
When I asked for raw sugar she said I’m out and then she tells me do you want the number for the warehouse? I find it very very obnoxious and disrespectful being a manager of the establishment.
Atmosphere: 1
Food: 3
Service: 1
Why do you NOT put straws in the bag for the cold coffees when it's ordered for delivery? !We frequently at work order from you and there's never a straw!
Atmosphere: 4
Food: 5
Service: 1
My chai was super watery and had to much ice. They were very nice but it wasn’t good. My egg n bacon sandwich was great though.
Atmosphere: 5
Food: 3
Service: 3
Stopped in this location on a trip in the area early one morning last month. Staff were friendly and the interior was clean and great to get a little work done at before we hit the road again. Though the food and drinks served are relatively standard across the chain, it was definitely a pleasant experience and nice place to take a break in the area. I noticed staff were cleaning their work areas thoroughly during our visit and bathrooms were nice, clean and spacious.I really appreciated have a nice spot to recharge in the early morning, especially as a queer Asian person traveling through NC.
Atmosphere: 5
Food: 5
Service: 5