I ordered through the App, waited for it to say my order was ready, and then I drove to the store. I arrived at 5pm. The store was supposed to be open until 9pm, but there was nobody in the store. The doors were all locked. The parking lot was empty. I called the number listed on their website, but the phone was not in service! I ended up paying for 2 sandwiches that I was unable to receive. What a scam!!
Atmosphere: 1
Food: 1
Service: 1
jarrad adkins
I love this place. I come here a lot. The owner is really nice and all of the employees do a great job. I ordered the same thing every time I come in steak cheese with the Italian herb sub it’s always fantastic.
Atmosphere: 5
Food: 5
Service: 5
R S
UPDATES INCLUDED ⬇️
I'm absolutely over this place. Ordered delivery and never got my drink and chips. Such small items make the biggest inconvenience especially when you planned to share. Can't ever call the store either.
Update 10/17/24 From 1 to 3 stars. Came back for a last chance at redemption after looking at other recent reviews. Fortunately there's a new hire who was an absolute dream of customer service considering my last three horrible experiences. Talked to her for a bit and she was so pleasant. I'm willing to go back as long as she's there. I want this place to be better so bad. ??
Update 11/4/24 From 3 to 5 starts. This is my final update as I'm fully satisfied with the turn around in my experiences here the past few visits. There was a full and lively crew this time, including the new hire fromlast visit. I talked to all of them as they were just really pleasant and customer service was amazing. Food was quality and I decided to dine in this time. Please go support the new staff so we can keep this last store open in the heart of Cary.
Atmosphere: 4
Food: 5
Service: 5
Sheyenne R.
Workers here don’t have any common sense. I ordered here with my boyfriend and we stood there deciding what we wanted for about 5 minutes before we ordered. I told the lady I wanted the #17 and she started on something I didn’t ask for so I questioned her and asked if she could put the right cut of meat in my sub. She told me she thought I ordered the number 8 which at this store the #8 isn’t even on the menu screen. She apologized and remade it no big deal. When it came to payment they charged me for a meal and an extra drink and chips for the second sub but they didn’t charge me for the sub and then rang me up separate from the first ticket which I ended up paying $1.75 more but the whole ticket is already expensive as hell in the first place. Then after we tried to explain what they did wrong they kept saying there was no difference when it was a clear difference. Can’t speak English or do simple math.
Atmosphere: 3
Food: 3
Service: 1
Magen DeMare
Ordered online for this location at 1:30pm Monday. I recieved notification that my order was ready. upon arriving at the store nobody at drive thru and sign taped to window saying drive thru closed. Not the end of the world so I went up to the door. Door was locked and lights off. Waited a few minutes to see if someone was on lunch as there was a car in the parking lot. A worker finally came to door motioning for me to go away. I showed her my screen with the online order that says ready. She shoos me away and as I was walking back to my car came outside and said they are closed and she was “prepping for tomorrow” what? the hours on the door say 9am-10pm and my order went through. She says she opened the computer to clock in and that’s why it went through. Definitely not the case! Don’t waste your time or money because corporate won’t contact you back either.
Jaclyn Logan
Ordered online. Tried to pick up thru drive thru. After waiting a fre minutes at the order speaker, we drive past the window that had some cookie bag taped to it with a message on it, not sure what it said. Went in to pick up and employee was in the back and came out smelling like weed, which could be why my order was messed up. None of the 3 sandwiches that were supposed to be toasted were actually toasted, 1 had olives when it shouldn't have, the chicken on one was lacking to say the least. I'm extremely disappointed. Tried to call and the phone is disconnected. Total waste of money!!!
Atmosphere: 1
Food: 1
Service: 1
J W
The drink machine had been broken for *months*, their roast beef has been gross and smelly every time I've had it in the last month and a half. This store had more problems than staffing. The owner is not maintaining it, and they are not throwing away old roast beef like they're supposed to. So even though Subway took roastbeef away for two years to rework supply chains for fresher meat, practically doubling the coast of roast beef on the menu, they're still selling you semi-spoiled gross meat. Do not buy roastbeef at this store.
Atmosphere: 3
Food: 1
Service: 3
Allison Gamble
Sat in the drive-through for 10 minutes waiting on someone to answer the intercom, but no one ever did. There is no drive-through closed sign up at the drive-through either.
Atmosphere: 1
Food: 1
Service: 1
Al de Orleans
It’s never open even though the sign on door says it’s supposed to be open. Don’t waste your time and go to another branch.
They are suppose to close at 10. Me and my family drove 30 min to get food and the excuse we got was “we have a big order for today so we are closing early”. That is not how it works. Terrible business!!
Atmosphere: 1
Food: 1
Service: 1
Alex Handlovits
I've sat at the drive thru twice now 5+ minutes with no acknowledgement or response that I'm there. They seem to just completely ignore this part of their business, therefore I'll be taking my business elsewhere.
Service: 1
Gmb Blizz
I went into subway a few days ago and the service and atmosphere of the establishment was amazing. The boy working there was playing some good old 90s songs that made me feel right at home! The service there would be given 6 stars if I could AND to make things even better the boy who was working was by himself and still handled the line quickly and efficiently while being able to make small talk with each customer; being polite and having good communication skills which is what you want with someone who deals with customers all day. Overall I’d give this store a 9/10 with my only complaint being that they were out of the bread I wanted and the prices have seemed to have skyrocketed. Definitely will be coming back again.
Atmosphere: 5
Food: 5
Service: 5
Anaijah Crichlow
I went there the other day and the service was great. He was so friendly and funny. The prices was good too. Alex helped take and make my order perfectly.
Atmosphere: 5
Food: 5
Service: 5
J Jackson
Don't bother visiting this location, they close earlier than the posted closing time! Worst part, there are clearly employees visible and not near closing time on Sunday evening..awful customer service! Would not recommend!
Bring back Circus Restaurant!
I ordered through the App, waited for it to say my order was ready, and then I drove to the store. I arrived at 5pm. The store was supposed to be open until 9pm, but there was nobody in the store. The doors were all locked. The parking lot was empty. I called the number listed on their website, but the phone was not in service! I ended up paying for 2 sandwiches that I was unable to receive. What a scam!!
Atmosphere: 1
Food: 1
Service: 1
I love this place. I come here a lot. The owner is really nice and all of the employees do a great job. I ordered the same thing every time I come in steak cheese with the Italian herb sub it’s always fantastic.
Atmosphere: 5
Food: 5
Service: 5
UPDATES INCLUDED ⬇️
I'm absolutely over this place. Ordered delivery and never got my drink and chips. Such small items make the biggest inconvenience especially when you planned to share. Can't ever call the store either.
Update 10/17/24 From 1 to 3 stars. Came back for a last chance at redemption after looking at other recent reviews. Fortunately there's a new hire who was an absolute dream of customer service considering my last three horrible experiences. Talked to her for a bit and she was so pleasant. I'm willing to go back as long as she's there. I want this place to be better so bad. ??
Update 11/4/24 From 3 to 5 starts.
This is my final update as I'm fully satisfied with the turn around in my experiences here the past few visits. There was a full and lively crew this time, including the new hire fromlast visit. I talked to all of them as they were just really pleasant and customer service was amazing. Food was quality and I decided to dine in this time. Please go support the new staff so we can keep this last store open in the heart of Cary.
Atmosphere: 4
Food: 5
Service: 5
Workers here don’t have any common sense. I ordered here with my boyfriend and we stood there deciding what we wanted for about 5 minutes before we ordered. I told the lady I wanted the #17 and she started on something I didn’t ask for so I questioned her and asked if she could put the right cut of meat in my sub. She told me she thought I ordered the number 8 which at this store the #8 isn’t even on the menu screen. She apologized and remade it no big deal. When it came to payment they charged me for a meal and an extra drink and chips for the second sub but they didn’t charge me for the sub and then rang me up separate from the first ticket which I ended up paying $1.75 more but the whole ticket is already expensive as hell in the first place. Then after we tried to explain what they did wrong they kept saying there was no difference when it was a clear difference. Can’t speak English or do simple math.
Atmosphere: 3
Food: 3
Service: 1
Ordered online for this location at 1:30pm Monday. I recieved notification that my order was ready. upon arriving at the store nobody at drive thru and sign taped to window saying drive thru closed. Not the end of the world so I went up to the door. Door was locked and lights off. Waited a few minutes to see if someone was on lunch as there was a car in the parking lot. A worker finally came to door motioning for me to go away. I showed her my screen with the online order that says ready. She shoos me away and as I was walking back to my car came outside and said they are closed and she was “prepping for tomorrow” what? the hours on the door say 9am-10pm and my order went through. She says she opened the computer to clock in and that’s why it went through. Definitely not the case! Don’t waste your time or money because corporate won’t contact you back either.
Ordered online. Tried to pick up thru drive thru. After waiting a fre minutes at the order speaker, we drive past the window that had some cookie bag taped to it with a message on it, not sure what it said. Went in to pick up and employee was in the back and came out smelling like weed, which could be why my order was messed up. None of the 3 sandwiches that were supposed to be toasted were actually toasted, 1 had olives when it shouldn't have, the chicken on one was lacking to say the least. I'm extremely disappointed. Tried to call and the phone is disconnected. Total waste of money!!!
Atmosphere: 1
Food: 1
Service: 1
The drink machine had been broken for *months*, their roast beef has been gross and smelly every time I've had it in the last month and a half. This store had more problems than staffing. The owner is not maintaining it, and they are not throwing away old roast beef like they're supposed to. So even though Subway took roastbeef away for two years to rework supply chains for fresher meat, practically doubling the coast of roast beef on the menu, they're still selling you semi-spoiled gross meat. Do not buy roastbeef at this store.
Atmosphere: 3
Food: 1
Service: 3
Sat in the drive-through for 10 minutes waiting on someone to answer the intercom, but no one ever did. There is no drive-through closed sign up at the drive-through either.
Atmosphere: 1
Food: 1
Service: 1
It’s never open even though the sign on door says it’s supposed to be open. Don’t waste your time and go to another branch.
Service: 1
Restaurantji Recommends
They are suppose to close at 10. Me and my family drove 30 min to get food and the excuse we got was “we have a big order for today so we are closing early”. That is not how it works. Terrible business!!
Atmosphere: 1
Food: 1
Service: 1
I've sat at the drive thru twice now 5+ minutes with no acknowledgement or response that I'm there. They seem to just completely ignore this part of their business, therefore I'll be taking my business elsewhere.
Service: 1
I went into subway a few days ago and the service and atmosphere of the establishment was amazing. The boy working there was playing some good old 90s songs that made me feel right at home! The service there would be given 6 stars if I could AND to make things even better the boy who was working was by himself and still handled the line quickly and efficiently while being able to make small talk with each customer; being polite and having good communication skills which is what you want with someone who deals with customers all day. Overall I’d give this store a 9/10 with my only complaint being that they were out of the bread I wanted and the prices have seemed to have skyrocketed. Definitely will be coming back again.
Atmosphere: 5
Food: 5
Service: 5
I went there the other day and the service was great. He was so friendly and funny. The prices was good too. Alex helped take and make my order perfectly.
Atmosphere: 5
Food: 5
Service: 5
Don't bother visiting this location, they close earlier than the posted closing time! Worst part, there are clearly employees visible and not near closing time on Sunday evening..awful customer service! Would not recommend!
Service: 1
Loading...