This place is absolutely awful. Service is non existent and they looked at us like we were inconveniencing them by showing up. 3 hours before closing, almost every donut Is gone and all we were told is no more donuts are being made. A complete let down.
Atmosphere: 2
Food: 2
Service: 1
Maria Blevins
We first visited this location on Sunday, December 21st. We were saddened when we pulled up to the drive thru menu monitor to see handwritten signs stating “no donuts” and “no glaze”. We returned on December 31st to see another sign in the drive thru, handwritten again, “no donuts”. I decided we should try going inside to double check. The door had a sign stating “no donuts”; however, we walked inside and saw doughnuts in the case and on the belt freshly made. As we waited in line inside, an employee proceeded to lock all the doors and remove the handwritten sign and replace it with a “drive thru only” printed sign. We left with 2 dozen doughnuts and circled around to see the same handwritten sign”no donuts” sign still on the drive thru menu monitor. Signs like these dismiss any potential business. There were plenty of doughnuts left to be sold.
Atmosphere: 1
Food: 3
Service: 1
J Brodie
Not sure what’s going on NYE- short staffed? Burnt out? They had a “no donuts” sign on their windows and doors yet they were making fresh donuts. Maria was sweet, accommodating and kind. The other woman making the donuts and Maria, needed help from their co-workers who didn’t seem to be doing much to help. Perhaps management could make sure they are fully staffed on holidays and offer additional incentive to work on a busy holiday.
Atmosphere: 2
Food: 2
Service: 2
Beverly Hedrick
Asked if I could do split payment and put all but $10 on my debit card and the rest on gift card. She shook her head yes and put it all on my debit card. Then looked blanked faced at me when I asked her why she didn't do solit payment.
Atmosphere: 2
Food: 5
Service: 1
Johnny Knowles
No other doughnut is krispy kreme! Enough said!
Recommended dishes: Doughnut, Original Glazed Dozen, Krispy Kreme Doughnuts
Cindy Burton
The donuts are getting more and more expensive but smaller with less filling. Got a Snoopy donut that looked horrible. Couldn't tell it was a Snoopy like the picture.
Erica Price
I went last Wednesday and was told they were out of literally every donut but the plain ones. Which is fine, I get it stuff happens, but this wasnt the 1st or even 2nd time ive been told this. And then yesterday my husband picked up a box of the holiday donuts and they had so little filling, my son was convinced they were all empty. They weren't but pretty close. This location is a wash.
Atmosphere: 2
Food: 1
Service: 1
Billie Scott
Make sure to visit this business. When a minor mistake was made, manager Brian corrected it and even added a little surprise. He was professional, articulate and so happy to help. Thank you Brian for going the extra mile and providing exceptional customer service.
Atmosphere: 5
Food: 5
Service: 5
Casey Queen
Stopped by Krispy Kreme today and it was a total letdown. The lobby was closed, so the drive-thru was the only option, and for what? They didn’t have a single donut available. How does a place famous for donuts not have any donuts at all? I waited in the drive-thru just to be told they were out of everything. Absolute waste of a trip. Very disappointed.
Atmosphere: 1
Food: 1
Service: 1
Karen Shumate
Awesome doughnuts my favorite. Always tasty. Glazed Kreme filled is best
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Krispy Kreme Doughnuts, Hot and Fresh, Hot Glazed Donuts, Iced Latte
A very frustrating experience. Two employees in the store. Two customers, 1 small order by first customer and no one in drive through. After serving other customer - both employees walked away to back room - no greeting, nor acknowledgement that I was waiting in line.
Krispy Kreme - I love your product AND the disrespect shown by your employees to me at this store assures me that training for customer service is not a priority. I will not stop at this location again. I am exceedingly disappointed - walked away after waiting for 10 minutes.
I know you can do better.
Service: 1
s St. Clair
No one said a word when we walked in. 3 of the employees were sitting at a table taking. One employee did come to the register but didn’t say a word. Based on how dirty the store was they shouldn’t have been just sitting around
Atmosphere: 2
Food: 3
Service: 1
CrimsonQuill157
Don't bother showing up in the evenings. Went at 8:45pm last Saturday, when hours are open til 11pm. They were already almost out of donuts and said that was it for the night. What's the point of being open that late if nothing is going to be available?
Atmosphere: 1
Food: 3
Service: 1
Charles “Charles” Trotter
Donuts were Excellent. Why did You stop serving Lemon Donuts?Customer Service was Excellent. Restaurant was Clean.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Original Glazed Dozen, Krispy Kreme Doughnuts, Hot and Fresh, Mini Donuts
ricardo munera
Wowow for the second time this week but different location The service and kindness with which you are treated upon entering is wow 👌 👏
This place is absolutely awful. Service is non existent and they looked at us like we were inconveniencing them by showing up. 3 hours before closing, almost every donut Is gone and all we were told is no more donuts are being made. A complete let down.
Atmosphere: 2
Food: 2
Service: 1
We first visited this location on Sunday, December 21st. We were saddened when we pulled up to the drive thru menu monitor to see handwritten signs stating “no donuts” and “no glaze”. We returned on December 31st to see another sign in the drive thru, handwritten again, “no donuts”. I decided we should try going inside to double check. The door had a sign stating “no donuts”; however, we walked inside and saw doughnuts in the case and on the belt freshly made. As we waited in line inside, an employee proceeded to lock all the doors and remove the handwritten sign and replace it with a “drive thru only” printed sign. We left with 2 dozen doughnuts and circled around to see the same handwritten sign”no donuts” sign still on the drive thru menu monitor. Signs like these dismiss any potential business. There were plenty of doughnuts left to be sold.
Atmosphere: 1
Food: 3
Service: 1
Not sure what’s going on NYE- short staffed? Burnt out? They had a “no donuts” sign on their windows and doors yet they were making fresh donuts. Maria was sweet, accommodating and kind. The other woman making the donuts and Maria, needed help from their co-workers who didn’t seem to be doing much to help. Perhaps management could make sure they are fully staffed on holidays and offer additional incentive to work on a busy holiday.
Atmosphere: 2
Food: 2
Service: 2
Asked if I could do split payment and put all but $10 on my debit card and the rest on gift card. She shook her head yes and put it all on my debit card. Then looked blanked faced at me when I asked her why she didn't do solit payment.
Atmosphere: 2
Food: 5
Service: 1
No other doughnut is krispy kreme! Enough said!
Recommended dishes: Doughnut, Original Glazed Dozen, Krispy Kreme Doughnuts
The donuts are getting more and more expensive but smaller with less filling. Got a Snoopy donut that looked horrible. Couldn't tell it was a Snoopy like the picture.
I went last Wednesday and was told they were out of literally every donut but the plain ones. Which is fine, I get it stuff happens, but this wasnt the 1st or even 2nd time ive been told this. And then yesterday my husband picked up a box of the holiday donuts and they had so little filling, my son was convinced they were all empty. They weren't but pretty close. This location is a wash.
Atmosphere: 2
Food: 1
Service: 1
Make sure to visit this business. When a minor mistake was made, manager Brian corrected it and even added a little surprise. He was professional, articulate and so happy to help. Thank you Brian for going the extra mile and providing exceptional customer service.
Atmosphere: 5
Food: 5
Service: 5
Stopped by Krispy Kreme today and it was a total letdown. The lobby was closed, so the drive-thru was the only option, and for what? They didn’t have a single donut available. How does a place famous for donuts not have any donuts at all? I waited in the drive-thru just to be told they were out of everything. Absolute waste of a trip. Very disappointed.
Atmosphere: 1
Food: 1
Service: 1
Awesome doughnuts my favorite. Always tasty. Glazed Kreme filled is best
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Krispy Kreme Doughnuts, Hot and Fresh, Hot Glazed Donuts, Iced Latte
Restaurantji Recommends
A very frustrating experience. Two employees in the store. Two customers, 1 small order by first customer and no one in drive through. After serving other customer - both employees walked away to back room - no greeting, nor acknowledgement that I was waiting in line.
Krispy Kreme - I love your product AND the disrespect shown by your employees to me at this store assures me that training for customer service is not a priority. I will not stop at this location again. I am exceedingly disappointed - walked away after waiting for 10 minutes.
I know you can do better.
Service: 1
No one said a word when we walked in. 3 of the employees were sitting at a table taking. One employee did come to the register but didn’t say a word. Based on how dirty the store was they shouldn’t have been just sitting around
Atmosphere: 2
Food: 3
Service: 1
Don't bother showing up in the evenings. Went at 8:45pm last Saturday, when hours are open til 11pm. They were already almost out of donuts and said that was it for the night. What's the point of being open that late if nothing is going to be available?
Atmosphere: 1
Food: 3
Service: 1
Donuts were Excellent. Why did You stop serving Lemon Donuts?Customer Service was Excellent. Restaurant was Clean.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Original Glazed Dozen, Krispy Kreme Doughnuts, Hot and Fresh, Mini Donuts
Wowow for the second time this week but different location The service and kindness with which you are treated upon entering is wow 👌 👏
Atmosphere: 5
Food: 5
Service: 5
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